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Some users asked to log in again to post a comment #39401
Comments
Support References This comment is automatically generated. Please do not edit it.
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📌 REPRODUCTION RESULTS
📌 FINDINGS/SCREENSHOTS/VIDEO
📌 ACTIONS
@Automattic/vertex is this something that can be looked into by you in more detail? |
@Robertght - Yes, we're (Vertex) currently looking into this issue. I'm having trouble reproducing this issue. Do you have any instructions to reproduce this issue (or increase the odds of running into this issue)? |
@agrullon95 I added a video showing the issue to the ticket: 8655370-zd-a8c |
@ariel-maidana I have a ticket I want to offer an status update for, so I figured I'd check in to see if there was any news on this issue before sending it 🙂 |
I'm not able to reproduce the issue exactly like the customer but it looks like a cookie/authentication issue. Here is how to add exception for Firefox: Here is how to do it on Chrome: Depending on the browser privacy configuration the cookies can get rejected when we send api requests. |
Impacted plugin
Jetpack
Quick summary
When some users try to post a comment, they are required to log in again to post it, even though they are already logged in.
Steps to reproduce
A clear and concise description of what you expected to happen.
Since the user is already logged in, the comment should be posted.
What actually happened
User is presented with a login screen, asking them to log in again.
Impact
Some (< 50%)
Available workarounds?
Yes, easy to implement
If the above answer is "Yes...", outline the workaround.
Workaround: enter login credentials to log in again.
Platform (Simple and/or Atomic)
Simple
Logs or notes
Context:
8655370-zen
8680786-zen
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