Survey on Jetpack SSO disconnection

[escapemanuele]

10yaygCAqw6zaimcN4pdrZ9hkM3l4OxsBYKzilp0m8X4-gdoc to shaping doc.

PT: pdDR7T-1qG-p2

What

We want to get user feedback on why they turn Jetpack SSO off.

How many

100 people a day turn off Jetpack SSO.

I see 20/30 people a day turning off the Jetpack SSO in wordpress.com/settings/security/ and 60/70 in wp-admin/admin.php?page=jetpack#/settings

What to do

I talked with the Customer Council, and we need user permission to reach users who turned Jetpack SSO off.

A better approach would be to:

1. Create a new survey in Crowdsignal
2. Add a modal like we do in /me/developer, that pops out when a user turns off Jetpack SSO

3. Direct users to the survey.

[escapemanuele]

Survey has been added in this PR: #88552

[ebinnion]

I'm reopening this issue as the PT is open and we're waiting on data.

[inaikem]

Reported a small bug seen following a recent migration here: pdDR7T-1qG-p2#comment-2055

[github-actions]

Support References

This comment is automatically generated. Please do not edit it.

• pdDR7T-1qG-p2#comment-2055
• pc4f5j-4Ky-p2#comment-4456

[mrfoxtalbot]

I have suggested some changes to SSO (see Automattic/jetpack#39037) so I will reviewing this survey feedback soon.

[davemart-in]

Context: I'm on groundskeeper rotation this week. I'm doing a bit of triage. I'm trying to clean out the "Icebox" of issues that have just been sitting in the "Dotcom Projects" board.

I'm removing this issue from the "Dotcom Projects" board as a part of that effort. Once this issue is ready to be prioritized again, please feel free to move it back under a different status.

[mrfoxtalbot]

@escapemanuele, could you confirm if there are any measurable differences in the number of users who deactivated SSO after this PR was merged?

• SSO: Show wp-admin login form if site has local users jetpack#39139

More context in pc4f5j-4Ky-p2#comment-4456

Thanks!