-
Notifications
You must be signed in to change notification settings - Fork 0
/
viewticket.tpl
201 lines (183 loc) · 6.96 KB
/
viewticket.tpl
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
{if $ErrorMsg}
{include file="error/alert" value="$ErrorMsg"}
{/if}
{if $SuccessMsg}
{include file="error/notifications" value="$SuccessMsg" url=""}
{/if}
{include file="includes/modal"}
<link href="/themes/clientarea/default/assets/libs/bootstrap-rating/bootstrap-rating.css?v={$Ver}"
rel="stylesheet" />
<script>
function adminScore(rid, type) {
const star = $(`#starRating${rid}`).val();
const obj = {
rid,
type,
star,
tid: '{$Think.get.tid}'
}
$.ajax({
type: "post",
url: '/ticket/evaluate',
data: obj,
success: function (data) {
if (data.status !== 200) {
iziToast.success({
title: '成功',
message: data.msg,
});
return
}
iziToast.success({
title: '成功',
message: data.msg,
});
$(`#starRating${rid}`).attr("disabled", true);
}
});
}
</script>
<div class="row">
<div class="col-12">
<div class="card mb-3">
<h4 class="card-title mb-0 p-3">
<span class="mr-2 px-3 py-2 badge badge-dark"
style="background-color: {$ViewTicket.ticket.status.color};">{$ViewTicket.ticket.status.title}</span>
#{$ViewTicket.ticket.tid} - {$ViewTicket.ticket.title}
{if $ViewTicket.ticket.status.id != "4"}
<div class="ticket-actions float-sm-right mt-3 mt-sm-0">
<a href="javascript: getModal('ticket/close', '{$Lang.close_work_order}', '{$Lang.close_the_job}', {tid: {$ViewTicket.ticket.tid}, token: '{$Token}'}, function(){location.href = '/supporttickets'});"
class="btn btn-danger btn-sm">
<i class="fas fa-times fa-fw"></i>
{$Lang.close_work_order}
</a>
</div>
{/if}
</h4>
<p class="px-3 mb-0">{$Lang.creation_time}：{$ViewTicket.ticket.create_time|date="Y-m-d H:i"}</p>
<div class="d-flex p-3">
<span class="mr-3">对接部门：{$ViewTicket.ticket.department.name}</span>
{if $ViewTicket.ticket.host}<br>相关产品：{$ViewTicket.ticket.host}{/if}
</div>
</div>
<div class="card-body p-0" style="background-color: #f4f5f8;">
{foreach $ViewTicket.list as $reply}
<div class="ticket-reply card mb-3 {if $reply.admin}admin{/if}">
<div class="post-by">
<div class="post-user">
<span class="mr-2 badge badge-{if $reply.admin}primary{else}success{/if}">{$reply.user_type}</span>
{$reply.realname}
</div>
<div class="post-date">
{$reply.format_time}
</div>
</div>
<div class="message p-3">
<div>{$reply.content}</div>
{if $reply.attachment}
<div>{$Lang.enclosure}：</div>
{foreach $reply.attachment as $attachments}
<div>
<a href="http://{$attachments}" target="_blank">{:substr($attachments,strpos($attachments,"^")+1)}</a>
</div>
{/foreach}
{/if}
{if $reply.admin}
<div class="justify-content-end align-items-center"
style="display:{$ViewTicket.feedback_request == '0'?none:flex}">
<input type="hidden" class="rating" id="starRating{$reply.id}" data-filled="mdi mdi-star text-warning"
data-empty="mdi mdi-star-outline text-muted" onchange="adminScore('{$reply.id}','{$reply.type}')" {if
$reply.star !='0' } disabled {/if} value="{$reply.star}" />
</div>
{/if}
</div>
</div>
{/foreach}
</div>
{if $ViewTicket.ticket.status.id != "4"}
<div class="card" id="ticketReplyContainer">
<form method="post" enctype="multipart/form-data">
<input type="hidden" name="tid" value="{$ViewTicket.ticket.tid}" />
<input type="hidden" name="c" value="{$ViewTicket.ticket.c}" />
<div class="card-body">
<h4 class="card-title">{$Lang.reply}</h4>
<div class="form-group">
{include file="includes/summernote" height="200"}
<textarea class="form-control" id="content" name="content" rows="10"
placeholder="{$Lang.please_enter_question}"></textarea>
</div>
<div class="form-group">
<label class="form-control-label" for="formrow-firstname-input">{$Lang.enclosure}</label>
<!-- {include file="supporttickets/supporttickets-customfields"} -->
<div class="row" id="filelist">
<div class="col-12 mb-2 filebox d-flex justify-content-between">
<input type="file" class="form-control-file w-75" name="attachments[]">
<a class="btn btn-danger deletefileBtn">{$Lang.delete}</a>
</div>
</div>
<a class="btn btn-success mt-2" id="addFileBtn" onclick="addFileBtn()">{$Lang.add_more}</a>
</div>
<div class="row">
<div class="col-lg-3 col-xs-6">
<button type="submit" id="support" class="btn btn-primary btn-block">{$Lang.reply_work_order}</button>
</div>
<div class="col-lg-3 col-xs-6">
<a href="supporttickets" class="btn btn-block btn-default">{$Lang.cancel}</a>
</div>
</div>
</div>
</form>
</div>
{else}
<div class="card" id="ticketReplyContainer">
<div class="card-body">
<h4 class="card-title">此工单已关闭</h4>
<p class="card-text">此工单已关闭，您不能再在此工单发布回复。如有需要，请<a href="/submitticket">提交新工单</a>，或点击下方按钮重新开启工单。</p>
<form method="post" enctype="multipart/form-data">
<input type="hidden" name="tid" value="{$ViewTicket.ticket.tid}" />
<input type="hidden" name="c" value="{$ViewTicket.ticket.c}" />
<input type="hidden" id="content" name="content" value="用户重新开启了工单。"></input>
<div class="mdui-card-actions">
<button type="submit" class="btn btn-primary"><i class="bx bxs-bell-plus"></i> 重新开启工单</button>
<a href="/submitticket" class="btn btn-outline-secondary">提交新工单</a>
</div>
<form>
</div>
</div>
{/if}
</div>
</div>
<script src="/themes/clientarea/default/assets/libs/bootstrap-rating/bootstrap-rating.min.js?v={$Ver}"></script>
<script src="/themes/clientarea/default/assets/js/rating-init.js?v={$Ver}"></script>
<script>
function addFileBtn()
{
// 添加更多附件
var fileHtml = `
<div class="col-12 mb-2 filebox d-flex justify-content-between">
<input type="file" class="form-control-file w-75" name="attachments[]">
<a class="btn btn-danger deletefileBtn">{$Lang.delete}</a>
</div>
`
$('#filelist').append(fileHtml)
};
// 删除附件
$('#filelist').on('click', '.deletefileBtn', function () {
$(this).parent('.filebox').remove()
});
</script>
<script>
function handleButtonClick() {
setTimeout(function() {
support.disabled = true;
iziToast.info({
title: '成功',
message: "你的回复已提交，请等待跳转",
});
}, 200);
}
document.addEventListener('DOMContentLoaded', function() {
var support = document.getElementById('support');
support.addEventListener('click', handleButtonClick);
});
</script>