[$250] User has two Concierge Chats

[thienlnam]

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Version Number: v9.0.38-4
Reproducible in staging?: Y
Reproducible in production?: Y
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @anmurali
Slack conversation: https://expensify.slack.com/archives/C036QM0SLJK/p1726787640487449

Action Performed:

1. Create a new account
2. Go to Classic by 'Switching to Expensify Classic' in settings
3. Open an incognito tab and log in again
4. Click Support > Concierge
5. Transition to NewDot
6. Land in this optimistic concierge and notice that there are two concierge chats

Expected Result:

There should not be an optimistic concierge chat created

Actual Result:

Sometimes, there are two concierge chats that persist.
The actual one, and then the optimistic one
Other times, the optimistic one disappears

Workaround:

Can the user still use Expensify without this being fixed? Have you informed them of the workaround?

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

[Internal]
Here are the two FS sessions
https://fsty.io/v/yjbdRZ5H
https://fsty.io/v/q9bsx2kv

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~021836917539166842207
• Upwork Job ID: 1836917539166842207
• Last Price Increase: 2024-10-10

Issue Owner

Current Issue Owner: @suneox

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~021836917539166842207

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @suneox (External)

[melvin-bot]

Triggered auto assignment to @trjExpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[trjExpensify]

I simulated the customer steps here by signing-up on Classic and turning my network to crappy 3G:

1. Sign-up on Classic (use a private domain so you don't get redirected)
2. Click Support > Concierge
3. Transition to NewDot
4. Landed in an optimistic Concierge chat
5. Eventually that chat did disappear though, but for the customer it didn't.

2024-09-20_01-06-01.mp4

[melvin-bot]

@suneox, @trjExpensify, @thienlnam Whoops! This issue is 2 days overdue. Let's get this updated quick!

[suneox]

We’re still looking for a proposal. I can simulate the issue with the following steps:

1. Sign out from the new dot.
2. Click Support > Concierge from the old dot.
3. Simulate a slow network connection.

Screen.Recording.2024-09-24.at.11.04.10.mp4

[trjExpensify]

@thienlnam is this actually going to be external?

[huult]

I can reproduce this issue and I am investigating it. Please give me more time; I will post a proposal soon.
cc: @trjExpensify

[trjExpensify]

Sure thing!

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[trjExpensify]

@huult can you provide an update?

[huult]

@trjExpensify I'm still investigating and find RCA.
Summarize what I know: After logging in, the Concierge report is added to the list of reports, but that report does not have a chatType. I don’t know where the report is handled by code, so I am still investigating to resolve this issue.

[muttmuure]

This is a duplicate of a bug we're already working on #48746

[trjExpensify]

Hm, don't close this until you confirm that. We can put it on hold and retest this flow where we transition with the ShortLivedAuthToken for support.

[huult]

@trjExpensify Can I continue investigating this issue, or is this ticket on hold #48746?

[ugogiordano]

Hello @trjExpensify, could you please review my proposal on issue 44465? It should also address this issue. Thank you!

[melvin-bot]

📣 @ugogiordano! 📣
Hey, it seems we don’t have your contributor details yet! You'll only have to do this once, and this is how we'll hire you on Upwork.
Please follow these steps:

1. Make sure you've read and understood the contributing guidelines.
2. Get the email address used to login to your Expensify account. If you don't already have an Expensify account, create one here. If you have multiple accounts (e.g. one for testing), please use your main account email.
3. Get the link to your Upwork profile. It's necessary because we only pay via Upwork. You can access it by logging in, and then clicking on your name. It'll look like this. If you don't already have an account, sign up for one here.
4. Copy the format below and paste it in a comment on this issue. Replace the placeholder text with your actual details.
   
   Format:

Contributor details
Your Expensify account email: <REPLACE EMAIL HERE>
Upwork Profile Link: <REPLACE LINK HERE>

[melvin-bot]

⚠️ Missing/invalid email or upwork profile link. Please make sure you add both your Expensify email and Upwork profile link in the format specified.

[ugogiordano]

Contributor details
Your Expensify account email: [email protected]
Upwork Profile Link: https://www.upwork.com/freelancers/~0113b790fc6c7a1ad9

[melvin-bot]

✅ Contributor details stored successfully. Thank you for contributing to Expensify!

[trjExpensify]

I'll let @getusha do that. (link to the proposal comment for ease).

[trjExpensify]

@getusha bump on the proposal for the other issue?

[getusha]

@trjExpensify reviewing! i am also trying to reproduce it on dev

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[melvin-bot]

@suneox @trjExpensify @thienlnam this issue was created 2 weeks ago. Are we close to approving a proposal? If not, what's blocking us from getting this issue assigned? Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!

[trjExpensify]

@trjExpensify reviewing! i am also trying to reproduce it on dev

Great, keep me posted!

[suneox]

@MelvinBot Not overdue, we're still waiting for confirmation on whether the proposal from #44465 can resolve the issue

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[wildan-m]

Any idea on how to generate that link with authentication in dev?

I also have solutions here: #44465 (comment)

But it seems the result can be seen if we deploy to staging.

@getusha this is another way to reproduce the duplicate concierge chat issue, but I'm not sure how to reproduce it in dev.

[huult]

@wildan-m Check my comment

[trjExpensify]

^^ @wildan-m if that doesn't do it, bring it out to #expensify-open-source.

[wildan-m]

@huult thanks! that reproduction steps works.

@trjExpensify @getusha @suneox I can confirm this issue shares the same root cause with #44465.

Here is the video that implement one of my solution (Alternative 3) #44465 (comment)

Kapture.2024-10-17.at.11.28.00.mp4

[flaviadefaria]

How are we doing here, if it's the same root cause then should we close this in favor of the proposal in #44465?

[trjExpensify]

Yes, no point having two open. @wildan-m @getusha let's also just make sure both cases are covered in the testing steps of the PR for this.

[trjExpensify]

Closing!