iOS Hybrid app - App crashes when launching app after closing account on different platform

[IuliiaHerets]

If you haven’t already, check out our contributing guidelines for onboarding and email [email protected] to request to join our Slack channel!

---

Version Number: 9.0.71-0
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?: No, reproducible on hybrid only
If this was caught during regression testing, add the test name, ID and link from TestRail: Exp
Email or phone of affected tester (no customers): [email protected]
Issue reported by: Applause Internal Team

Action Performed:

1. Go to staging.new.expensify.com
2. Log in to the same account as iOS hybrid app.
3. Go to Account settings > Security.
4. Go to Close account.
5. Enter email and close the account.
6. Launch iOS hybrid app.

Expected Result:

App will not crash.

Actual Result:

App crashes when launching app after closing account on different platform.
Issue happens on Apple iPhone 15 Pro Max - iOS 18.1 Beta device.

Workaround:

Unknown

Platforms:

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug6684238_1733313667568.ScreenRecording_12-04-2024_19-51-33_1.mp4

Bug6684238_1733313667578!Expensify-2024-12-04-195148.txt

View all open jobs on GitHub

[melvin-bot]

Triggered auto assignment to @sonialiap (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[sonialiap]

Making internal

[sonialiap]

Discussed here, decided this is low priority because it's pretty niche

https://expensify.slack.com/archives/C01GTK53T8Q/p1734003542873229?thread_ts=1733779693.345589&cid=C01GTK53T8Q

[melvin-bot]

@sonialiap this issue was created 2 weeks ago. Are we close to a solution? Let's make sure we're treating this as a top priority. Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!

[mvtglobally]

Issue not reproducible during KI retests. (First week)