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Remove the "CHAT WITH YOUR SETUP SPECIALIST" message from Concierge #54049

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jamesdeanexpensify opened this issue Dec 12, 2024 · 0 comments
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Daily KSv2 Engineering Improvement Item broken or needs improvement. Internal Requires API changes or must be handled by Expensify staff Reviewing Has a PR in review

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@jamesdeanexpensify
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TL;DR

Coming from this conversation, we'd like to remove this message entirely from Concierge:

image

Problem

The "CHAT WITH YOUR SETUP SPECIALIST" message from Concierge has confused multiple members to date because they then think the setup specialist themselves is in that chat (when it's only Concierge). And even though the message hyperlinks them to the #admins room, many don't click it.

Solution

Remove the "CHAT WITH YOUR SETUP SPECIALIST" message from Concierge entirely. It's unnecessary. We already have the Meet your setup specialist task from Concierge and also have the Let's get you set up on Expensify message from the setup specialist in the #admins room that will send as a custom subject line email.

@jamesdeanexpensify jamesdeanexpensify added Daily KSv2 Internal Requires API changes or must be handled by Expensify staff labels Dec 12, 2024
@yuwenmemon yuwenmemon added Improvement Item broken or needs improvement. Engineering Reviewing Has a PR in review labels Dec 12, 2024
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Daily KSv2 Engineering Improvement Item broken or needs improvement. Internal Requires API changes or must be handled by Expensify staff Reviewing Has a PR in review
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