Remove the "CHAT WITH YOUR SETUP SPECIALIST" message from Concierge #54049
Labels
Daily
KSv2
Engineering
Improvement
Item broken or needs improvement.
Internal
Requires API changes or must be handled by Expensify staff
Reviewing
Has a PR in review
TL;DR
Coming from this conversation, we'd like to remove this message entirely from Concierge:
Problem
The "CHAT WITH YOUR SETUP SPECIALIST" message from Concierge has confused multiple members to date because they then think the setup specialist themselves is in that chat (when it's only Concierge). And even though the message hyperlinks them to the #admins room, many don't click it.
Solution
Remove the "CHAT WITH YOUR SETUP SPECIALIST" message from Concierge entirely. It's unnecessary. We already have the
Meet your setup specialist task
from Concierge and also have theLet's get you set up on Expensify
message from the setup specialist in the #admins room that will send as a custom subject line email.The text was updated successfully, but these errors were encountered: