From 966fd30bb27813b7f1c8a74c2d499b6f553f26ef Mon Sep 17 00:00:00 2001
From: Mark Manes <mark.manes@fusionauth.io>
Date: Fri, 22 Nov 2024 16:00:01 -0700
Subject: [PATCH] Add changes in behavior of log download UI (#3404)

---
 .../docs/operate/troubleshooting/troubleshooting.mdx   | 10 ++++++++++
 1 file changed, 10 insertions(+)

diff --git a/astro/src/content/docs/operate/troubleshooting/troubleshooting.mdx b/astro/src/content/docs/operate/troubleshooting/troubleshooting.mdx
index b2134ac4a1..6b4347e0a6 100644
--- a/astro/src/content/docs/operate/troubleshooting/troubleshooting.mdx
+++ b/astro/src/content/docs/operate/troubleshooting/troubleshooting.mdx
@@ -46,6 +46,16 @@ The system log UI organizes and renders the most recent 64KB of all logs for all
 
 <img src="/img/docs/operate/troubleshooting/system-logs-multiple-nodes.png" alt="System Logs - Multiple Nodes" width="1200" />
 
+#### System Logs in FusionAuth Cloud
+
+When accessing the system log UI on a FusionAuth Cloud deployment, be aware of the following limitations:
+
+- `fusionauth-search.log` files logs may not be available
+- `fusionauth-app.log` files may be limited to the last start of each node
+
+If you are a FusionAuth Cloud customer and require access to logs that are unavailable in the UI, you may open a support request from your <a href="https://account.fusionauth.io/account/support/" target="_blank">FusionAuth Account</a> page.
+
+
 ### Filesystem Logs
 
 Alternatively, the logs may be accessed directly. The following are the default locations for each of the FusionAuth log files. You may or may not have all of the FusionAuth services installed for your system, so you may not have all of the following logs on your server.