workspace-social-crm-airline-classification.json

{"name":"social-crm-v2-airline-classification","created":"2017-06-04T15:34:24.404Z","intents":[{"intent":"SERVICE","created":"2017-06-08T22:37:52.792Z","updated":"2017-06-08T22:37:52.792Z","examples":[{"text":"@JetBlue @FLLFlyer Are conditions always this bad at your airport? (Crowds, heat, mess, broken equipment)","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@gregkoch1 @united I miss continental airlines","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@united my flight #4806 got cancelled and ur people at the gate said there's no way to compensate. Wanna earn some good PR & help me out?","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@united poor Customer service! I was told I didn't have enough time to check in my bag and had to forfeit my flight. @AmericanAir saved me!","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@JetBlue @AmericanAir let's all laugh at that one time we all thought it was safe to fly on an @Delta flight.","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":".@united used to be Continental base here in #Houston. They were GREAT! Free meal, movie. Now gotta pay for EVERYTHING. Rude stewardesses.","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@united no I needed someone to check in the bag. According to airport employee, station manager busy on his cell phone","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@JetBlue @AmericanAir has the worst customer service in the history of time. Never had a nice person at the desk. Ever.","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@united are you guys going to call me to tell me how to proceed?","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"Let me tell you. .@united is freaking JOKE of an airline! They changed the get on us and didn't tell us. Just got lucky & noticed.","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"Yet again, no @United ticket agents for premier access & only 2 for economy #fail #travelwoes #Austin https://t.co/Js3qQnadgA","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@Gary_Fisher @united Maybe they paused to beat the shit out of a paying customer?","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@JetBlue Do I need to come to the Emirates counter first or JetBlue?","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@United is truly horrible.","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@united plz learn from @AlaskaAir when it comes to rfnding tkts to your top fliers.1Kon @united, 75Kon @AlaskaAir..moving away from @united","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"Having a support system helps us understand what is happening for all #stakeholders. How @united failed: https://t.co/prWHAxIxY9 #united","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"My family stuck in Dublin because of inept employees of @AerLingus.  Irony is that they bought new ticket on @united. Never again @AerLingus","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"I'm on a @united flight home right now, and I'm already seated. If I get bumped I'm taking it as a sign that we should just move to Chicago.","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@united one to kick some but at STL. Baggage wait times are getting longer and longer. #frequentflyer","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@united and here I tried to stand by you even after you beat that guy up! Didn't know I wasn't good enough to KEEP MY LUGGAGE!","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@united when did you roll out peasant class that doesn't allow me a carry on and personal item? Can't even check in on app! No peasants!","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"Good luck!! United customer service is terrible. https://t.co/Dz5HwtO4fl","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@united what is the best way to track down my lost bag? Received a msg it was not on our flight to Europe and the bag trace doesn't show it","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@united So, was just told I couldn't use an RPE, paid with cash for the upgrade. Then was told there is no upgrade. After paying. Wtf?","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@united would be great if you were more communicative about what is happening instead of watching your employees laugh at the gate","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"Colgate and #Cowshed? nice case, but that makes for a subpar amenity kit @united https://t.co/Ljmv0GwSSy so many better products out there!","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"Lessons to learn from @united: be more responsive and personable in social media responses #SloanieReunion","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@JetBlue Fligth 462 SJU - BOS the worst service in my life","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"You would think they learned their lesson https://t.co/wGnGTv1pgB","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@Dawnkubik @Gerjersey @JLaValle @united Dawn if you live in NJ and fly 200k miles a year there aren't many options https://t.co/U0ZLHhR3k2","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"This & many other reasons are why I cashed in my miles & stopped flying @united airlines. Do you hire anyone with b https://t.co/bWLEDEphD6","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@united  you are trash worst customer service ever. Canceled my flight. Change their mind on giving me compensation and a voucher. Terrible","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@united ruin any weddings today?","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@maddie_sadecky @united Agreed! As a 1K member married to a million miler I am appalled at the lack of concern for us as customers today!","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@united such as changing room, boarding announcements,lower club fee and higher quality food and bev (e.g. Fresh Gu https://t.co/2avZyZJmbi","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@United sucks smdh","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@united I can't wait to fly you next time since I'm leaving @AmericanAir","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@zhangshuai121 @united awful!","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"What is the goal of the @united premier check in line where they take economy normal line before people waiting in premier","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"Shields uses the @united overbooking situation as case study for how traditional comm strategies don't always work on social #SloanieReunion","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@BrianTRusso @zhangshuai121 @united How much did @united pay u?","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@JetBlue to test #facialrecognition tech at @BostonLogan airport via @SecInfoWatch https://t.co/2ImfAtEeSi #infosec #security","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@united Hello???","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"Ok since when did getting charged for a carry on become a thing? @united","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@reefer3026 @united Dont put it on my boarding pass the  for whatever reason they cant add it at the counter smh","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@HDDDeuceDawg @united How do you scree up TSA pre check?","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"can't you bring a musical instrument on board @united","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@JetBlue thanks for not honoring the prices you advertise https://t.co/dyGIkpKrGc","created":"2017-06-08T22:37:52.845Z","updated":"2017-06-08T22:37:52.845Z"},{"text":"@united ticket agent insisted I must pay for baggage even though I'm a military spouse traveling on transfer orders. Baggage lost anyway.","created":"2017-06-08T22:37:52.845Z","updated":"2017-06-08T22:37:52.845Z"},{"text":"@United again-can't get anything right. Violinist Prevented From Boarding Airline With 17th-Century Violin https://t.co/28Ac1pD80g via @WQXR","created":"2017-06-08T22:37:52.845Z","updated":"2017-06-08T22:37:52.845Z"},{"text":"@united Horrible experience: paid for baggage that was not put on plane. Baggage guaranteed to arrive before I flew out. Did NOT deliver.","created":"2017-06-08T22:37:52.845Z","updated":"2017-06-08T22:37:52.845Z"},{"text":"@united you want a musician to bag check her 17th century violin?!?!? What the fuck is WRONG with you people!?! #UnitedAirlines #Boycott","created":"2017-06-08T22:37:52.845Z","updated":"2017-06-08T22:37:52.845Z"},{"text":"@SouthwestAir I've had much better from @United! They would never treat me like this.","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"Hope everything's ok 4 lady who had to disembark via @united air stairs. Seemed ok medically (could carry own luggage) but must be emergency","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"RT PDChina:.United bullying passenger again: Chinese renowned tennis players boarding pass torn and racket bag sn https://t.co/BbuGLtxxWA","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"Not what we would advise for cultural sensitivity or basic customer service. The PR nightmare continues #business https://t.co/Lp4xsSCBnH","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"@i8joe @united How about you just call me and dictate a note. I'll write it down and mail it to them.","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"@united No I need free alcohol on this flight after the ish you just put me through","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"@PDChina @united @united why do u hate Asian people so much!?!?","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":".@United bullying passenger again: Chinese renowned tennis players boarding pass torn and racket bag snatched https://t.co/hLVrvFnOto","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"@united Can one of your more experienced employees that works in MileagePlus contact me, the ones I spoke to aren't able to help me","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"@dtemkin @AlaskaAir @united People think I exaggerate when I say how bad @United is & how much I go out of my way t https://t.co/fif26k1TYR","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"@united is making me cry now. I didn't think it was possible a business could make me this upset. #FirstTimeForEverything","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"If any other #airlines want to make up for what @united did to my husband and I, you can have my business for life.","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"Annndd @united kills hopes and dreams once again. Doesn't confirm our tickets to Italy, blames us for following up, then spikes up the price","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"Chalk this one up as a loss for @united  #lostbaggage","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"Flew @AlaskaAir today with zero status. As a GS on @united, I have to ask - WTF. Better svc&food than any UA domestic flight I can remember.","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"@RoniPhillips @united My goal here is to make them see the issue, and fix it, because if it happens to me, it happens to others.","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"@united So...now #united is drolping disabled passengers?!?   Do you just totally enjoy being the most fucked up airline in the US?  Morons","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"@United where they promise to get your luggage to you and fail to deliver. If you are military transferring on orders fly @AmericanAir","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"@united So, money is still out of my account, and I am still not given the service that you have charged me for. I https://t.co/uuZuL7rnSy","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"}],"description":null},{"intent":"WIFI","created":"2017-06-08T22:37:52.792Z","updated":"2017-06-08T22:39:55.385Z","examples":[{"text":"@united Data services not available using cell phones?  Can't check in for tomorrow's flight.  #KeepTrying","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"Left my iPad on my @united flight  can't locate it because no Wi-Fi connected","created":"2017-06-08T22:37:52.845Z","updated":"2017-06-08T22:37:52.845Z"},{"text":".@united On top of that, make you turn your cellular data off, but their crappy wifi gives you four bars, but DOESN'T WORK AT ALL!!","created":"2017-06-08T22:37:52.845Z","updated":"2017-06-08T22:37:52.845Z"},{"text":"Why is wifi not working on this flight?","created":"2017-06-08T22:39:45.212Z","updated":"2017-06-08T22:39:45.212Z"},{"text":"How do I connect my laptop to the wifi on this plane?","created":"2017-06-08T22:39:55.385Z","updated":"2017-06-08T22:39:55.385Z"}],"description":null},{"intent":"DELAY","created":"2017-06-04T15:36:07.368Z","updated":"2017-06-08T22:39:09.672Z","examples":[{"text":"why is my flight delayed","created":"2017-06-04T15:36:15.984Z","updated":"2017-06-04T15:36:15.984Z"},{"text":"my flight is late","created":"2017-06-04T15:36:26.965Z","updated":"2017-06-04T15:36:26.965Z"},{"text":"the airline delayed my flight","created":"2017-06-04T15:36:46.783Z","updated":"2017-06-04T15:36:46.783Z"},{"text":"my plane is late","created":"2017-06-04T15:36:56.752Z","updated":"2017-06-04T15:36:56.752Z"},{"text":"i hate when my flight is late","created":"2017-06-04T15:37:30.399Z","updated":"2017-06-04T15:37:30.399Z"},{"text":"@united yes ten min wait","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@united not buying your text messages every hour with a one your delay. Just be clear (honest) about when flight  3631 will depart","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":".@united Then, the flight is delayed due to maintence issues. Sitting on the tarmac packed like fucking sardines!","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"Hey @JetBlue do you have any plans of getting me home? My layover in Fort Lauderdale is turning into an unending ordeal.","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"I love how I get to the gate & @JetBlue emails me that my flight is delayed by 2 hours.","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"flight 58 @united is late, an hr and a half due to cheapness by United.","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@united Why exactly are we delayed this time?  You guys are the worst.","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@united got delayed 5 and a half hours in the airport + 2 more for missed trains, I'm told I'll get $50 towards a future flight. Srsly? Wtf","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"3 days, 4 flights on @JetBlue and all 4 have been delayed a couple of hours. Thank you #sarcasm #flyingsucks","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@united thank you very much for making my trip to Panama City miserable by delaying and missing my bags and lying to my face.  #United","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"3 hours of delay and no notification to costumer until the gate @AmericanAir ?! Next time I'll take my chances with @united  #AA2186","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"I guess sitting on the tarmac for an hour waiting for our gate to open gives me more time to read about Comey. Jeez @united","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@JetBlue This is unacceptable.  Hot people on a plane now should have departed an hour ago.  At least the crew coul https://t.co/AgcoJjiXEB","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@JetBlue NYC from BOS, Flight 1431, was just delayed from 7:45 until past 9. Do you know the reason for all the BOS delays today?","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@united Need an explanation as to why flight 1968 had to stop in Nebraska to refuel 200 miles from our destination in Denver yesterday.","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"Welp we're not on to Buffalo. @JetBlue on ground delay so I'd miss my meeting so they let me off plane. Headed home @PhilMcGeoghan @s_gary7","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@united #ua86delay for more than 7 hours! Hundreds of people frustrated! Changed gate, plane and flight crew multip https://t.co/Mlc8vC6jJM","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"sawr this on my way to the airport where I got 3 notifications in a row that my @united flight is delayed 2+ hours. https://t.co/2onZyYjLre","created":"2017-06-08T22:37:52.845Z","updated":"2017-06-08T22:37:52.845Z"},{"text":"Thanks @JetBlue for the 1 hr plane delay to Chicago from Boston. https://t.co/Dz3C9wSPOw","created":"2017-06-08T22:37:52.845Z","updated":"2017-06-08T22:37:52.845Z"},{"text":"@united is the worst. Incapable of ever taking off on time. #lastchoice","created":"2017-06-08T22:37:52.845Z","updated":"2017-06-08T22:37:52.845Z"},{"text":"@JetBlue and now you have to fix\" something and not sure if it will be \"5","created":"2017-06-08T22:37:52.845Z","updated":"2017-06-08T22:37:52.845Z"},{"text":"UA86 to Shanghai delayed 8 hours. 4 gate changes, 1 deplaning, and rude employees - no communication or reembursement. Never again. @united","created":"2017-06-08T22:37:52.845Z","updated":"2017-06-08T22:37:52.845Z"},{"text":"My @united flight delayed....yet again. Ugh","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"@JetBlue The plane is now delayed past when it was supposed to have landed. Can you advise?","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"@JetBlue But, why is the flight from Ft Lauderdale to Chicago delayed in the first place?","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"First time @JetBlue flier & so far, not impressed. Our 8:06pm flight has been delayed four times already.","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"Second consecutive @united EWR DUB flight delayed for catering. Catering.","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"@united YOU STRESS TO SHOW UP EARLY BUT ONLY TELL PEOPLE THE GATE HAS CHANGED AT THE LAST POSSIBLE MINUTE YOU POS","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"@united can we get a 'wait for connecting passengers' for ua1867 to from iah to EWR? I'm with a 1k'er, I'm platinum, and one silver guy too","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"@JetBlue your maintenance delay on flight 1011 out of boston to Ohare is messing up my dinner plans at @AuCheval . https://t.co/XEJNGt943X","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"Stuck on a plane for over an hour now. I know it's not your fault @JetBlue but I'm still sad.","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"@AlaskaAir @united sucky MX delay, but still a great ride SEA-IAD","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"At least 10 people now missing connections so we can return to the gate to get 1 bag... @united ua5253 what a joke guys","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"@JetBlue can you find us a new plane? Other than the one stuck in Fort Lauderdale?","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"@JetBlue I'm on my 6th flight in three weeks and every single one has been delayed, significantly. What is going on?","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"@JetBlue flight delayed from 6:50 to 9 tonight.  They can't help me in anyway. #thanks #iwasrootingforyou","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"}],"description":null},{"intent":"WIN","created":"2017-06-08T22:37:52.792Z","updated":"2017-06-08T22:37:52.792Z","examples":[{"text":"#jetbluesofly @jetblue on my way to #nyc for the summer! https://t.co/Xao1qeT0VN","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"#unitedairlines returns to #sonoma county after 16 years with service to #SanFrancisco. @United @Fly_STS https://t.co/Q6i9in4khH","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"Thanks @JetBlue for sponsoring our Buffalo College trip to @CanisiusCollege, @MedailleCollege, @UBCommunity, https://t.co/c9Rmp18992","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@SpiritAirlines @JetBlue has always, A l w a y s; Had my back.","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@SpiritAirlines @JetBlue always has my back when I travel. If it wouldn't of been bc of my travel agent I would of https://t.co/bkhL9CPk9a","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@JetBlue very cool https://t.co/9LBTVyfM2V","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@JetBlue, Lisa at customer service was amazing today! She helped make a stressful situation a lot less stressful!","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"It's been an awesome day celebrating @united's new service between CMI & ORD. Thanks, @IFlyCU, for making our first https://t.co/D9zzP4uxNb","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"Yipee! I'll be checking this flight out later this summer to see the @cubs play- and see the fam as well! https://t.co/pnsUBQ6rRi","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"Celebrating the inaugural flight to @iah on @united with cupcakes, swag, and a ribbon cutting! #sgf #bransonmo https://t.co/tJlekkusrr","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"That is amazing @JetBlue","created":"2017-06-08T22:37:52.845Z","updated":"2017-06-08T22:37:52.845Z"},{"text":"Giving @MikeAvitzurBBA spontaneous applause for his coverage of yesterday's conversion therapy ban hearing! https://t.co/Xkw1ogwp92","created":"2017-06-08T22:37:52.845Z","updated":"2017-06-08T22:37:52.845Z"},{"text":"Toast to @united starting service today to @IFlyCU #visitchampaign #outsideofordinary #yourewelcomecu https://t.co/lABDLtmzsB","created":"2017-06-08T22:37:52.845Z","updated":"2017-06-08T22:37:52.845Z"},{"text":"Upgrading @United's service in @CHOAirport on our route to IAD with our partners @transstates! @weareunited https://t.co/CRDIZjOXu0","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"@AlaskaAir @united This is not some boutique operation. They are both major, established airlines and Alaska hit it out of the park.","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"I've said it before and I'll say it again, @JetBlue has THE best customer service! Thanks y'all! #happycustomer","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"my Pinay @United club bartender! She knows marang/tarap (@ United Club in Austin, TX) https://t.co/saoLaEyXwV https://t.co/C4Ux7avbJE","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"@JetBlue Also quickest response ever from an airline Now gotta turn phone off we are departing and have a long night of travel ahead","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"@united Glad that we invested and wore our @patagonia and @prAna on the plane. Love being able to wash at night and wear the next day.","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"@AlliGillett9 @united @AirCanada Oh no! Glad they landed you safely. Hopefully it's not too long before you can res https://t.co/LSpDOWMjoZ","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"}],"description":null},{"intent":"CABIN","created":"2017-06-08T22:37:52.792Z","updated":"2017-06-08T22:37:52.792Z","examples":[{"text":"@united Flight 1666 to Boston The passenger with the dog should be removed.From, My Mom","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":".@united Ran out of headphones. How this shit company stays in business is beyond me. Fuck United airlines. Hope they go bankrupt!","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@JetBlue old planes not so nice compared to new ones..","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@united wow old first class kit !!! https://t.co/fGkCYZSztb","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"Hey @JetBlue this is the second transcontinental flight in a week with a broken TV screen. Really not great.","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@Pinsky @JetBlue The size of them would be perfect if it weren't for all the loud noise. Haha.","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@maxwellglick @JetBlue I saw soundproof and thought you were talking about me","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@maxwellglick @JetBlue The lavatories double as wonderful VO booths.","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@united Yes a vacuum cleaner would have been handy to tidy up the aircraft before I boarded.","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@DrNealBarnard @HeathrowAirport @united I know mushrooms are super healthy, but I can't stand them. What other food https://t.co/B86QtAte8l","created":"2017-06-08T22:37:52.845Z","updated":"2017-06-08T22:37:52.845Z"},{"text":"@united When is #united going to do something about this dog on flight 1666 to Boston ????From, my mom (seat 35D)","created":"2017-06-08T22:37:52.845Z","updated":"2017-06-08T22:37:52.845Z"},{"text":"@united I literally had to sit through an 11 hour flight with broken outlets and now a 3 hour flight with NO outlets !!! Hello???","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"@JetBlue In seat power outlets would also be great for my 20% of battery life left.","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"Why don't u have outlets on ur planes can u be anymore useless @united","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"@lauraalai @united I know  I woke up 1.5hrs before my flight landed & felt sick so I forgot about it","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"}],"description":null},{"intent":"SEATING","created":"2017-06-04T15:39:26.620Z","updated":"2017-06-08T22:38:57.842Z","examples":[{"text":"how can i pick my seat?","created":"2017-06-04T15:39:33.787Z","updated":"2017-06-04T15:39:33.787Z"},{"text":"i hate my seat","created":"2017-06-04T15:39:40.737Z","updated":"2017-06-04T15:39:40.737Z"},{"text":"i love my seat","created":"2017-06-04T15:39:46.873Z","updated":"2017-06-04T15:39:46.873Z"},{"text":"my seat is uncomfortable","created":"2017-06-04T15:40:13.402Z","updated":"2017-06-04T15:40:13.402Z"},{"text":"view from my seat","created":"2017-06-04T15:40:21.174Z","updated":"2017-06-04T15:40:21.174Z"},{"text":"@DopeyRunr @JetBlue Maybe they can move you to another seat? That's a long flight...","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@united Let me reiterate that. I paid you for the upgrade. You took my money and charged my card. And was not provi https://t.co/TTIC6apnH5","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@JetBlue Just my seat. Both times, whenever the person in the seat in front of me moved the screen goes black until https://t.co/KSZCURQadj","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@united Now the seat is showing as available again. You have my money, I have no seat. Was told to talk to gate, but not open yet","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"Dear @united - why can't I change my seats for tomorrow's flight on app? Keeps telling me it can't be done. It's less than 24hr to take off","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@united My experience as a passenger in an Economy Seat days ago was horrible. No leg room! Miserable! Bring back passenger comfort. Thanks","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"}],"description":null},{"intent":"WEBSITE","created":"2017-06-08T22:37:52.792Z","updated":"2017-06-08T22:37:52.792Z","examples":[{"text":"Hi @United, pls update gate changes on your mobile app. Missed my flight from ORD > COS bc gate changed to other si https://t.co/XzGkC4MNmk","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@JetBlue I am flying from Emirates tomorrow at to NY, P2TGS2, flight is operated by you. I am unable to Check in online at your website.","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@united I keep receiving the data unavailable\" notification","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@united your app won't let me check in. Can I at the airport? Going Heathrow to Newark tomorrow morning! Eeeek please help!","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"Failing at security question @united style. Limited set of Qs, and attacker has 1/12 chance of randomly guessing ri https://t.co/YYvw2IpJON","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@JetBlue Trying to check in to my flight on two different servers. Both times resulted in a webpage saying site can't be reached.","created":"2017-06-08T22:37:52.844Z","updated":"2017-06-08T22:37:52.844Z"},{"text":"@united it is not possible to match the emails in the email form on your feedback website.","created":"2017-06-08T22:37:52.845Z","updated":"2017-06-08T22:37:52.845Z"},{"text":"@united your feedback website is broken, so I cant send you feedback about your broken website.","created":"2017-06-08T22:37:52.845Z","updated":"2017-06-08T22:37:52.845Z"},{"text":"@JetBlue online checkin has been broke for hours... looks like production web code is pointing to an unresolvable Q https://t.co/Tk8TRffOGb","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"@united hey United is your site down? Can't check in on any device","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"},{"text":"@JetBlue You folks hearing any issues with on-line check in?Trying to check in UNETTS and getting a Go Away - Leave us alone\" message.\"","created":"2017-06-08T22:49:08.721Z","updated":"2017-06-08T22:49:08.721Z"}],"description":null}],"updated":"2017-06-08T22:49:08.751Z","entities":[],"language":"en","metadata":null,"description":"This Conversation Workspace will be used for classifying content.","dialog_nodes":[],"workspace_id":"ee092ae8-240b-4961-a6e1-2a9c68c1f0a1","counterexamples":[]}