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Problem: account creation on Gleev #44

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leetjoy opened this issue May 9, 2024 · 1 comment
Open

Problem: account creation on Gleev #44

leetjoy opened this issue May 9, 2024 · 1 comment
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bug Something isn't working

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@leetjoy
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leetjoy commented May 9, 2024

Describe the bug

I noticed several creators saying that they are not able to create account on Gleev.
Also, looking and recent sign-ups I often see that users have to create additional membership on Gleev for some reasons. (see screenshots below)
Screenshot 2024-05-10 at 12 32 30 AM
Screenshot 2024-05-10 at 12 32 57 AM
Screenshot 2024-05-10 at 12 33 18 AM

Screenshot 2024-05-10 at 12 15 46 AM Screenshot 2024-05-10 at 12 16 50 AM Screenshot 2024-05-10 at 12 17 12 AM Screenshot 2024-05-10 at 12 17 38 AM

I tried to create an account myself to test this:

  1. I pick membership name creator, then added email and password
  2. Next step was waiting on membership creation - it says that it takes 1 minute, but in my case it never ended (I waited more than 10 minutes)
  3. I noticed that membership with this handle was created (memberid: 59427)
  4. I tried to log-in using email and password and failed - Incorrect email/password error
  5. I tried to restore account using seed phrase and email, but got an error in return again
  6. So the result: even membership was created on blockchain - I was not able to start using the platform or restore access to this created account

I believe this is a serious problem and hoping to be resolved as soon as possible.

To Reproduce
Steps to reproduce the behavior:

  1. Create membership on Gleev

Expected behavior

Membership created.

Device (please complete the following information):

  • OSX
  • Browser Firefox
@leetjoy leetjoy added the bug Something isn't working label May 9, 2024
@leetjoy
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leetjoy commented May 9, 2024

@bedeho

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