72598.json

{"Reviews": [{"Ratings": {"Service": "1", "Cleanliness": "1", "Overall": "1.0", "Value": "3", "Sleep Quality": "3", "Rooms": "1", "Location": "1"}, "AuthorLocation": "Port Angeles, Washington", "Title": "\u201cHORRIBLE SERVICE, dirty room Go elsewhere.\u201d", "Author": "Daniel B", "ReviewID": "UR126944022", "Content": "Forst impression was that this hotel needed a rennovation. Check in was fine. Hallways smelled funny and were kind of dingy and dirty. Walking into room, it wasn't very clean and looked as though someone made the bed and wiped the bathroom down with a wet rag. Hair in the bedsheets, shower (many), and toilet. Some kind of film on toilet, looked like someone wiped off urine with their hand. Dust was thick throughout my room especially closet doors, and walls were grose. I did sleep well (on top of the covers with a sweater beneath me), but after all I was exhausted. The kicker- I was in Seattle to visit my grandma who is in the hospital with heart problems so I got in late. Housekeeping knocked on my door at 8am to ask if I was checking out when check out is at 12. at 11:30 I asked for a late check out and the frigid front desk clerk told me no because I wasn't an Elite Diamond Member for the rewards program, I also mentioned I work for a Choice Hotels property and she told me it didnt matter. I then proceeded to grab a pamphlet which EVERY brand of Choice Hotel's has and show her in writing that any level member of Choice Priveleges is entitled to a late checkout, and she told me that they should take it out of there because their property doesn't do it, \"Are you serious???\" (Keep in mind that 6000 properties have this same pamphlet and honor the program but hers should be exempt according to her). I walked back up to my room and I get a call offering the late check out after I walked away angrily. I get back up stars and at 12:15 and with a \"Do Not Disturb\" sign in my door, housekeeping knocked again. I pulled the sign out of the door and asked housekeeping to read it. At this point I was so mad, I forgot about the 30 min nap I wanted to take before driving back home 3 hours, and they knock and call again 10 minutes later to see if I am out of the room. It was so rude and unreal I think I am still in shock.", "Date": "March 29, 2012"}, {"Ratings": {"Service": "1", "Cleanliness": "1", "Overall": "1.0", "Value": "1", "Sleep Quality": "4", "Rooms": "4", "Location": "4"}, "AuthorLocation": "Kelowna", "Title": "\u201cworse service ever\u201d", "Author": "TAMAR B", "ReviewID": "UR126602748", "Content": "I have never had such bad experience as my recent stay in Comfort Inn, Aurrora, Seattle. Everything was just fine (as always is with this chain), until we woke in the morning to find that the Toilet was clogged\u2026 Called the front desk, where the guy said \u201cOoo, right now, I\u2019m all by myself and the house keeping\u2019s not here yet \u2026\u201d (was surely past 8am, maybe even 9!) I said \u201cOK, not urgent right now, we\u2019re going to have breakfast, will they be able to take care of it by the time we\u2019re back?\u201d \u201csure\u201d was the promise, well, sure enough we returned to find the same clogged toilet. Now there was no answer from front desk, so I went there. The only lady found at front desk was house-keeping, all by herself said she couldn't leave front desk \u201ccan we use another room's bathroom then?\u201d \u201cNo!, all the rooms are CLEAN!, we can\u2019t have you mess another room\u2026\u201d - apparently she produced the plunger, and hand it to ME, saying \u201cwe don\u2019t have anyone to do it right now\u201d\u2026\u2026\u2026.! Some minutes later, there was a knock on the door. It was house keeping, apparently not for the toilet, only she was hoping we were gone so she could clean the room, when I asked her to look the toilet, she tried to use the plunger, but eventually, got things messier and left\u2026 upon checking out, I told the guy at front desk I was so disappointed and complained that they wouldn\u2019t even let us use another room\u2019s bathroom, he wasn\u2019t surprised at all and just said \u201call the rooms are booked, we don\u2019t have a spare room\u201d\u2026 didn\u2019t even offer any apology, apparently, when I shot a sharp look at him, he mumbled to himself \u201cI\u2019m sorry\u201d\u2026 That day, my husband used the lobby\u2019s bathroom, I didn\u2019t use any at all, (brushed my teeth with a bottle next to the car\u2026) OK, got to make a long story short: in the morning the toilet was clogged, they didn\u2019t send anyone to repair, though were kind enough to hand me a plunger so that I\u2019ll do it myself, they wouldn\u2019t let use another room\u2019s bathroom, and on top of all, they were rude Isn\u2019t it interesting that this was 1 of rare occasions when I did not receive request I useualy do from Choice (or Comfort inn) to fill up a survey about this hotel soon after my stay? theyn nearly always do send this\u2026 I have written to Choice to make a complain, however, never received any respond at all\u2026", "Date": "March 24, 2012"}, {"Ratings": {"Service": "3", "Cleanliness": "3", "Overall": "3.0", "Value": "4", "Sleep Quality": "3", "Rooms": "3", "Location": "4"}, "AuthorLocation": "Novi, Michigan, United States", "Title": "\u201cGood value in North Seattle\u201d", "Author": "Robert A", "ReviewID": "UR125764136", "Content": "I stayed here for a business trip. Great location, nice room, friendly staff. Great continental breakfast. It's close to many attractions in the area - Northgate mall, Pike Place Market, and Downtown Seattle. The cons were that the rooms have really thin walls. I could hear people talking in other rooms & out in the hallway. Also, could not access the free WiFi from my room or the lobby.", "Date": "March 7, 2012"}, {"Ratings": {"Service": "2", "Cleanliness": "2", "Overall": "2.0", "Value": "2", "Location": "3", "Rooms": "2"}, "AuthorLocation": "", "Title": "\u201cI would stay somewhere else\u201d", "Author": "Twoinchpeenyut", "ReviewID": "UR121926595", "Content": "Really thin walls. We could hear people in other rooms when they even were just walking to the bathroom. Could also hear anyone talking in the hallway and out in the parking lot clearly Random black hair in the bed, shower, and bathroom floor. Front desk seemed rude. Seemed like they were tryin to kick me out of the room the next morning after like 10am even though checkout isn't till noon. I know there are other hotels in the area with similar pricing. I would stay somewhere else next time. Breakfast wasn't too bad. Although the room was small and I think it made a lot of the guests grumpy.", "Date": "December 20, 2011"}, {"Ratings": {"Service": "4", "Cleanliness": "3", "Overall": "3.0", "Value": "2", "Sleep Quality": "3", "Rooms": "3", "Location": "3"}, "AuthorLocation": "PNW", "Title": "\u201cExpensive for pets\u201d", "Author": "RLB_28", "ReviewID": "UR120507751", "Content": "Room was nice and man at front desk was friendly. Price of room was ok but will not stay here again due to expensive pet policy.", "Date": "November 12, 2011"}, {"Ratings": {"Service": "3", "Cleanliness": "5", "Overall": "3.0", "Value": "4", "Sleep Quality": "4", "Rooms": "3", "Location": "3"}, "AuthorLocation": "Oregon", "Title": "\u201cAverage property in average location, kitchen room GREAT value\u201d", "Author": "Snert3", "ReviewID": "UR120345970", "Content": "I stayed here on a business trip and had to be in downtown Seattle the next morning at 10 am. Fortunately, I know Seattle traffic, so I had budgeted 45 minutes for the 10 mile trip, and I needed every minute of it. My room was freshly painted and clean, though the bedding had seen better days. I had been upgraded to a kitchenette room. Attention extended stay travelers - this \"kitchenette\" was a full-size regular kitchen! Breakfast was the usual unremarkable Comfort Inn processed food offering. Tourists should know that this property is located on a busy commercial street that's basically strip-mall heaven - not very scenic. You'll have to drive or take public transit to see Seattle attractions. Still, for the price, it's a good deal.", "Date": "November 8, 2011"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "5.0", "Value": "5", "Sleep Quality": "5", "Rooms": "4", "Location": "5"}, "AuthorLocation": "Sydney", "Title": "\u201cHello Value! Hello Awesome!\u201d", "Author": "thinkbird", "ReviewID": "UR118550386", "Content": "Stayed here with my wife and we loved it, you gotta try Citizen Coffee shop on the corner. Good stuff! Very good location, a 5 or 10 minute drive to Pike's Place, but a great location for everything. Right by the Seattle Needle. Looking for a great place to eat at night? Try..... 5 Spot, it's literally to die for. Man so many good places to eat like Salumi's Italian meat, Beecher's \"World's Best Mac and Cheese\": seriously, it is. Duke's Chowder House at Pike's Place. Quinn's is an amazing place to eat too, Wild Boar Sloppy Joe's. Also, Seattle is great because it's only a short 2 hour drive to Vancouver, Canada, and a 2 hour drive to Portland, Oregon.", "Date": "September 25, 2011"}, {"Ratings": {"Location": "5", "Overall": "5.0", "Value": "4", "Service": "5", "Rooms": "5"}, "AuthorLocation": "Chippewa Falls", "Title": "\u201cGreat Place to Stay\u201d", "Author": "43kem", "ReviewID": "UR118072177", "Content": "My husband and I stayed here for one week in early August while visiting family. The location is excellent. It is close to many attractions in the area. There are multiple restaurants, coffee shops and shopping opportunities in the vicinity. We were upgraded to a king suite and had outstanding service the entire week. There was plenty of room for 2 energetic grandsons to spend some nights with us. The breakfast with waffles, fruit, cereal, pastries, juice and coffee was plentiful. The eating area is quite small, but everyone was cordial and seemed to do just fine with it. I would highly encourage anyone to give this hotel a try. It is a good value and Dennis the manager has a great staff and they really work to please the customer. We will be back on our next trip to Seattle!", "Date": "September 13, 2011"}, {"Ratings": {"Cleanliness": "5", "Sleep Quality": "5", "Overall": "5.0", "Value": "5", "Service": "5"}, "AuthorLocation": "San Jose, California", "Title": "\u201cGood hotel in north Seattle\u201d", "Author": "rickstevesfan33020", "ReviewID": "UR116270714", "Content": "We stayed at the Comfort Inn for a week while visiting family in Seattle, and found it to be cheaper and easier to get to than many of its competitors. The Comfort Inn is on Aurora (Highway 99) in the middle of a commercial area. The neighborhood doesn't look inviting when viewed on Google Street Views, but the hotel rooms are attractive and include (for some rooms) kitchens with stoves, ovens, refrigerators, and microwaves. The neighborhood is not scenic, but it includes a grocery store, several restaurants, and stories. The cost was an average of $102 per night with a AAA discount.", "Date": "August 4, 2011"}, {"Ratings": {"Cleanliness": "2", "Overall": "1.0", "Value": "1", "Service": "1"}, "AuthorLocation": "Albuquerque, New Mexico", "Title": "\u201cDon't stay here, the mgr lies\u201d", "Author": "Calabacitas", "ReviewID": "UR115875219", "Content": "Not knowing the area at all, but seeing on the tourist map that Seattle provides it looked like this hotel was by Seattle Center on Aurora Ave. After a 20 minute ride and a $30 taxi charge from Pier 69 we reached the hotel. We explained to the day manager that we would like to transfer to either a Comfort Inn or a Choice hotel. He said that the closest was 13 miles north of Seattle. We tried to look hotels up on their one lobby computer (the monitor was behind a plastic window) but he had accidently unplugged it. Once plugged in their system was so slow that we decided to use out cellphone. We went up to our room (having to access the elevator using our room card which made us wonder about the safety of the area), made some calls and found a Comfort Inn and a Quality Inn at Seattle Center. We went downstairs, informed the mgr and asked to be transferred. He refused. We called a taxi, spent another $30 and traveled back to the city. The manager intentionally deceived us and then conned us into staying.", "Date": "July 27, 2011"}, {"Ratings": {"Cleanliness": "4", "Sleep Quality": "5", "Overall": "4.0", "Value": "5", "Service": "4"}, "AuthorLocation": "Temecula, California", "Title": "\u201cGreat Place to Stay\u201d", "Author": "MLW10", "ReviewID": "UR113755056", "Content": "We have stayed at this Comfort Inn at least 8 times over the past 4 years. Clean, comfortable, good value compared to other Seattle hotels. Free parking and wi-fi, which is uncommon in Seattle. But the parking spaces are so small you can barely fit a compact car. Some are covered which is great because of the frequent rain. Good free breakfast with make your own waffles, cereal, muffins, oj etc. The property is on Aurora Ave, the old main highway through Seattle. With traffic, it could take up to 20 mins to get to the Space Needle area, but price is worth it. Close to lots of fast food, Costco and Sam's Club. The rooms are good size, with microwave and fridge. Comforatable beds and the rooms are clean, nice bathrooms with remodeled sink and tubs. The carpets are a little older and probably should be replaced soon. Rooms are quiet. Get an upper floor with downtown view - nice. The furniture is a little old, should get new tvs, But they include a dvd player with the tv, so bring your movies. For the most part, the front desk staff is nice ande helpful, but it depends on who is on duty. The night person is kind of grumpy. The main hotel manager is super nice. They will print out boarding passes, etc. for you. They have one free computer in the lobby. Nice workout room. They also have a washer and dryer. Good place if you are travelling to stop and regroup and wash clothes. Overall, the most reasonable place in Seattle with free amenities. Have stayed at many moderately priced hotels in Seattle area, this is the one with the most for your money. May not be the fanciest, but by far the best value.", "Date": "June 15, 2011"}, {"Ratings": {"Service": "1", "Cleanliness": "1", "Overall": "1.0", "Value": "1", "Sleep Quality": "1", "Rooms": "1", "Location": "2"}, "AuthorLocation": "bend", "Title": "\u201cWill NEVER stay here again!\u201d", "Author": "motomom188", "ReviewID": "UR107977276", "Content": "Our experience at The Comfort Inn and Suites on Aurora Ave in Seattle WA was horrible! I booked my hotel through Expedia and chose this Hotel because we were traveling with a pet and they are pet friendly. When we checked into the Hotel, Dennis the Hotel Manager was very rude and didn't realize we had a pet and tried to charge us additional $25.00 a day after Expedia told us $15.00 per day which we believed we had already paid through Expedia. He argured with us and was so impatience about helping us understand what was being charged and why!! After a long debate he ended up only charging us $15.00 + tax for our pet. When we got into our room it was very dirty and the pull out sofa had dirty sheets with hair all inside the bed and a HUGE PEE stain on the mattress!!! We called for clean bedding which we didn't recieve till 11pm that evening, which we had waited over an hour at that point. After calling Dennis 3 times he finally delivered the clean bedding! There were \"NO\" other rooms available so we had to stay in our DIRTY room! We were not compromised for the inconvience what so ever!! We will NEVER ever stay here again and Good Luck to those who are unaware. The entire Hotel Staff were all so very Rude!! The continental breakfast was average.", "Date": "May 12, 2011"}, {"Ratings": {"Service": "2", "Cleanliness": "5", "Overall": "3.0", "Value": "3", "Sleep Quality": "4", "Rooms": "4", "Location": "3"}, "AuthorLocation": "Soap Lake, WA", "Title": "\u201cDecent Hotel--wierd manager\u201d", "Author": "mkcurran", "ReviewID": "UR104070015", "Content": "I arrived at this hotel a little before 3pm. I was travling on business and had two colleages that would arrive later. I had made the reservation on the Choice Hotels website. I have frequented other Choice Hotels for both business and travel. I've never had issues with using the company credit card. Dennis had a real issue with me using the business credit card. He tried telling me that it was Visas policy to have a form for user authorization. Which it isn't. I've used the card many times and have never had to have that. He wanted my personal credit card to go along with the business card. He seemed quite disappointed with my absolute refusal. I filled out the authorized user form, as I am the person who does that in my office. If they are going to have so much greif over this it really should be in nice bold print on their website. Dennis then called my company, I didn't know he was going to do this, found out I was on the up and up. He and I didn't talk or even hardly look at each other the rest of the time when I walked by the desk coming and going. The good part is, the room was clean and comfortable. The keyed elevators gave an extra sense of security. The tv remote was a bit of a puzzle as half of the buttons didn't work. The room had a dvd player, which is a nice perk. The minifridge was nice, but the room did lack a microwave. Which is really unusaul but not bothersome. The view from the fourth floor was nice. The location was great. The rest of the staff were really nice and friendly. Breakfast was the standard Comfort Inn fare of Waffles, cereal, toast, yogurt and boiled eggs. But the boiled eggs weren't little rubber balls, they were actually edible.", "Date": "April 14, 2011"}, {"Ratings": {"Service": "3", "Cleanliness": "4", "Overall": "4.0", "Value": "4", "Sleep Quality": "4", "Rooms": "4", "Location": "3"}, "AuthorLocation": "Portland, Oregon", "Title": "\u201cA room of requirement\u201d", "Author": "suetripper", "ReviewID": "UR101978887", "Content": "Visiting friends in the Shoreline area, so we didn't to be downtown. We don't require trendiness just cleanliness and convenience. This hotel on Aurora Ave fit the bill nicely. Nothing extraordinary, but a very good value, clean, a good breakfast, quiet and safe. One niggle was a hot tub that had new chemicals put in and nobody to make it usable.", "Date": "March 29, 2011"}, {"Ratings": {"Service": "3", "Cleanliness": "3", "Overall": "3.0", "Value": "4", "Sleep Quality": "4", "Rooms": "3", "Location": "3"}, "AuthorLocation": "Chilliwack, Canada", "Title": "\u201cBasic place to spend the night - easy I-5 access\u201d", "Author": "KKrabb", "ReviewID": "UR100558326", "Content": "Nothing fancy - but one of the few places in Seattle that could sleep 6 in a room. Room had a bit of odor, but was not a serious problem. Included breakfast was pretty good.", "Date": "March 17, 2011"}, {"Ratings": {"Service": "4", "Cleanliness": "4", "Overall": "4.0", "Value": "4", "Sleep Quality": "4", "Rooms": "5", "Location": "4"}, "AuthorLocation": "Victoria, BC Canada", "Title": "\u201cGood comfortable choice\u201d", "Author": "snoopy647", "ReviewID": "UR100500969", "Content": "Stayed one night in March 2011. Wanted a hotel to stay under $100 in a handy location. Very close to Northgate Mall. When we arrived they upgraded us to a 1 bedroom suite. Very roomy and enjoyable. The front desk clerk was very pleasant. Very close to a Outback which is where we had dinner. Comfortable bed and room located in the back of the hotel, so off the main street in a quiet location. We did notice early in the morning people walking around in the room above us. Did not hear any other noise as far as guests talking, which is what others had noticed.", "Date": "March 17, 2011"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "5.0", "Value": "5", "Sleep Quality": "5", "Rooms": "5", "Location": "5"}, "AuthorLocation": "Clarkston, Washington", "Title": "\u201cPleasantly surprised\u201d", "Author": "PinkSoxusa", "ReviewID": "UR91641574", "Content": "Downtown Seattle is a very expensive place to stay. My husband found this hotel for $80 plus tax. We had two queen beds, free wireless and a very adequate breakfast which included eggs and waffles. The service was quick and courteous. When we arrived at our assigned room there was very loud female laughter coming from the adjoining room. A quick visit to the front desk secured us a quiet room without any problem. The room was clean and linens were good quality. I was very pleased to find a clean, quiet room in downtown Seattle for such a reasonable price and I highly recommend this hotel.", "Date": "January 4, 2011"}, {"Ratings": {"Service": "1", "Cleanliness": "3", "Overall": "1.0", "Value": "1", "Sleep Quality": "2", "Rooms": "3", "Location": "1"}, "AuthorLocation": "Seattle, WA", "Title": "\u201cPoor Staff Personality/Performance\u201d", "Author": "rpatel86", "ReviewID": "UR87200909", "Content": "Checked into the hotel on Friday the 12th of Nov for two nights. On the first note, our room received a noise complaint so they called us and told us to keep it down. We didn't have any music or yelling, just some talkin and laughing and it was late into the night so it disturbed a few guests around us. Understanding the situation, we kept it down and went to sleep. The next morning, we received a call that said the manager wants us out by 12pm. I asked why, and she blamed it on the noise complains. I explained to her that we got the call from the staff, and kept it down. She abrupty refused to talk about and hung up the phone. Additionally, when we checked in, I asked for an extra key and the front desk clerk refused to give me one. He told me \"you don't need it.\" I booked this room on discount and I think they wanted me out because they could have sold the room for a higher price the next day. The room itself was decent (nothing worth mentioning - good or bad) but the service from the staff is horrible. In my opinion, that matters more than the room because the room can be switched. Management and staff are poorly trained in the social area of their service and I would not recommend staying here. I would reccomend the Holiday Inn & Suites that is across the street that had great service and clean rooms.", "Date": "November 15, 2010"}, {"Ratings": {"Service": "3", "Cleanliness": "2", "Overall": "2.0", "Value": "1", "Sleep Quality": "3", "Rooms": "2", "Location": "1"}, "AuthorLocation": "Kelowna BC Canada", "Title": "\u201cTravelocity Secret Hotel\u201d", "Author": "WillyDoug", "ReviewID": "UR87084497", "Content": "I booked this using Travelocity and paid $65.00 but didn't know which hotel I booked. This service works well with Priceline and Hotwire but not here. The hotel has a decent bed and the included breakfast was OK but that is all the good. The location is on a busy road across from a thrift store. While we parked outside a patron who had parked his car underground complained it had been broken into. A sketchy area far from downtown. The hallway smelled of nil ordour, The traffic noise started at 6 AM and the bathroom was small. Free slow internet though. And good selection of TV channels on the old TV. Too bad the channel changer was broken. A solid two star, which you will find next to any freeway in America. Good for one night especially if you want to buy a cheap car in one of the many nearby used car lots or a gut bomb at a nearby greasy spoon.", "Date": "November 14, 2010"}, {"Ratings": {"Overall": "1.0"}, "AuthorLocation": "Portland, Oregon", "Title": "\u201cthey say they are 'pet friendly' but they are not\u201d", "Author": "nocats4", "ReviewID": "UR85637923", "Content": "Hotel policy says hotel is pet friendly, but they wouldn't allow us to stay with our 16yr old cat that needed cancer treatment at the nearby animal cancer center the next day.", "Date": "November 1, 2010"}, {"Ratings": {"Service": "1", "Cleanliness": "3", "Overall": "3.0", "Value": "4", "Sleep Quality": "3", "Rooms": "3", "Location": "4"}, "AuthorLocation": "alberta", "Title": "\u201cnice place. . . . rude service afterward\u201d", "Author": "weezalberta", "ReviewID": "UR85173399", "Content": "We stayed at this hotel while receiving medical treatments in Seattle. Great location, nice rooms. We realized at the airport that we forgot our souvenirs in the room. I called right away that moment and the man at the front desk transferred me to the housekeeping manager's voice mail and she would get back to me in 48 hours. She never called back and so a few days later I called and talked to a very rude young lady at the front desk and she said there was nothing retreived from room 306 and she basically hung up on me when I was asking too many questions. I know the hotel isn't liable for lost items, however, I wonder if it was the cleaning staff or the next guest that took it. You'd think if they cleaned the room properly they would have seen the bag and took it to lost and found. There are alot of other hotels in the area for the same price and same great location, therefore I will stay somewhere else next time we go for treatment.", "Date": "October 28, 2010"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "5.0", "Value": "5", "Sleep Quality": "5", "Rooms": "5", "Location": "5"}, "AuthorLocation": "PA", "Title": "\u201cTop notch motel\u201d", "Author": "Arsenal-PA", "ReviewID": "UR79715268", "Content": "Big rooms. New linens and towels. Absolutely great continental breakfast. Free wireless. Parking is a little close on upper level. Senior rate for two was $93.63 TI. An extremely good value for the dollar in an otherwise expensive city.", "Date": "September 15, 2010"}, {"Ratings": {"Service": "5", "Cleanliness": "4", "Overall": "4.0", "Value": "4", "Sleep Quality": "4", "Rooms": "4", "Location": "4"}, "AuthorLocation": "Houston, Texas", "Title": "\u201cStranded in Seattle...\u201d", "Author": "StrandedinSeatte", "ReviewID": "UR75060841", "Content": "I wanted to take a moment and write to you regarding my recent stay at your Comfort Suites Hotel in Seattle, WA. I was traveling from Canada to Houston and was scheduled to catch a flight out of the Seattle Airport. Unfortunately, I missed my flight. The customer service desk gave me a \u00e2\u20ac\u0153distressed traveler\u00e2\u20ac\ufffd coupon for your hotel. They contacted the hotel, the shuttle picked me up at the airport and took me hotel. This hotel did not have a restaurant but the staff was kind enough to take me to the nearby mall so I could get something to eat. After my meal they picked me up and took me back to the hotel. The next morning they took me back to the airport so I could catch my flight. The entire staff was so accommodating, professional and sympathetic to my plight. Customer service is so rare these days I wanted to let you know how much the experience meant to me. The entire staff should receive the recognition they deserve for all the help they offered. Each one of them from the shuttle driver to the hotel manager was exceptional. I\u00e2\u20ac\u2122d like to thank you and the extraordinary staff at that hotel for all they did for me. Thank you so very much and the next time I am stranded in Seattle I will stay at the Comfort Suites. Warm Regards Donna Hoover", "Date": "August 13, 2010"}, {"Ratings": {"Cleanliness": "5", "Overall": "5.0", "Value": "5", "Sleep Quality": "5", "Rooms": "5", "Location": "5"}, "AuthorLocation": "Regina, Canada", "Title": "\u201cOur First Visit & Stay in Seattle - we will definitely return\u201d", "Author": "MOJO329", "ReviewID": "UR74847659", "Content": "This particular property sits on the intersection of highway #99 on the northern tip of Seattle - its about a ten to fifteen minute drive into Seattle. It's convientently located near coffee shops, fast food as well as restaurants and grocery stores (Albertsons) & Costco. It's also easily accessible to the interstate. While staying at this location, we had a non smoking room with 2 queen beds on the second floor overlooking downtown Seattle. It met our needs perfectly. Room was clean throughout during our two night stay. Breakfast was your typical continental breakfast & was constantly attended to by the staff of the hotel - always ensuring that coffee pots were full and breakfast items always stocked. On the plus side, in order to gain entrance to the hotel from parking garage & entering the hotel elevator to your room, access is only gained with the use of your hotel key - ensuring the guest's security. We would definately stay here again.", "Date": "August 12, 2010"}, {"Ratings": {"Service": "2", "Cleanliness": "3", "Overall": "3.0", "Value": "3", "Sleep Quality": "2", "Rooms": "3", "Location": "3"}, "AuthorLocation": "Calgary, Canada", "Title": "\u201cUmmmm......u get what you pay for.\u201d", "Author": "tjprince", "ReviewID": "UR63781181", "Content": "We had a one night layover due to bad weather and flight was delayed. So we got a \"distress\" rate on a room. $55, so I wasn't expecting much. It kept us warm and bed wasn't bad either. Didn't seem to clean and/or maintained. We were only there for 9 hours in total, so I cant say much. The first shuttle driver was pretty rude, the guy the second day was much nicer. Staff at check in were very friendly.", "Date": "May 10, 2010"}, {"Ratings": {"Service": "3", "Cleanliness": "1", "Overall": "1.0", "Sleep Quality": "1", "Rooms": "1", "Location": "1"}, "AuthorLocation": "salem, or", "Title": "\u201cUnexpected Overnight\u201d", "Author": "raylynn", "ReviewID": "UR59783492", "Content": "Unfortumately, we had to overnight in this hotel due to mechanical problems with our plane. Alaska Airline put us up at no charge. However, this hotel was filthy. Our room smelled of mold as if the toilet had recently overflowed and no clean up occured. I worried the whole time that my small children would be bringing home some nasty parasite. I will say on the positive side, the front desk clerk was very helpful. Otherwise, this is one hotel that I refuse to ever stay in again.", "Date": "March 28, 2010"}, {"Ratings": {"Service": "1", "Cleanliness": "1", "Overall": "1.0", "Value": "1", "Location": "1", "Rooms": "1"}, "AuthorLocation": "vancouver", "Title": "\u201crip-off\u201d", "Author": "tyrone57", "ReviewID": "UR47205864", "Content": "I stayed there overnight with some friends before a Seahawks game and we booked 2 queen suites. The rooms were filthy and the suites are very small and can hardly be called suites-oh well not that big of an issue, we are football fans afterall. The keys they made us kept deactivating and we had to get probably 8 keys made (in one day). Still who cares- Well we watched the game (the Seahawks lost) and went home. Then two weeks later I get the fairly substantial charge on my credit card for a broken mirror-there is NO way we broke or damaged ANYTHING. It is ludicrous for them to charge people for what is simply the deplorable condition of the hotel. Just their way of paying the bills I guess. This place rips you off-Dont go there.", "Date": "October 19, 2009"}, {"Ratings": {"Service": "1", "Cleanliness": "2", "Overall": "1.0", "Value": "2", "Location": "4", "Rooms": "2"}, "AuthorLocation": "Arizona", "Title": "\u201cIf you can bare it...\u201d", "Author": "snorris98", "ReviewID": "UR46341898", "Content": "We only spent one night and before we checked in we knew we were going to spend a wild night out on the town. BUT when we checked in it smelled so BAD!! I think they keep the sprayers going 24/7 in the hallway so you will try not to notice but it is BAD!!...(1) night is all we could take and that is after we had a good time.", "Date": "October 9, 2009"}, {"Ratings": {"Service": "4", "Cleanliness": "5", "Overall": "4.0", "Value": "3", "Location": "3", "Rooms": "4"}, "AuthorLocation": "Vancouver", "Title": "\u201cClean and Simple\u201d", "Author": "milkweed", "ReviewID": "UR35882299", "Content": "We stayed here for one night as we wanted to stayed in Seattle one more unplanned night. At first we thought that the location was a bit far from downtown Seattle. However, the next day when we did drive back to down, it was not too bad (15-20 minutes). The staff was good. The room was clean and spacious. The breakfast was complimentary and this was very helpful for us in starting our day.", "Date": "July 26, 2009"}, {"Ratings": {"Service": "5", "Cleanliness": "4", "Business service (e.g., internet access)": "4", "Check in / front desk": "5", "Overall": "4.0", "Value": "4", "Rooms": "2", "Location": "5"}, "AuthorLocation": "Seattle, WA", "Title": "\u201cGreat location and staff\u201d", "Author": "rboy159", "ReviewID": "UR24226232", "Content": "5 stars for the staff 3 stars for the breakfast 2 stars for the razor thin walls that you can hear everytime someone coughs 5 stars for the location, a few miles to downtown Seattle, close to loads of restaurants and shops all within walking distance Not a bad place to stay, but I guess when they built these hotels, insulation between walls must have been nonexistant", "Date": "February 4, 2009"}, {"Ratings": {"Overall": "4.0"}, "AuthorLocation": "Vancouver Island BC", "Title": "\u201cWas better than expected\u201d", "Author": "cjvoz", "ReviewID": "UR20212812", "Content": "Stayed 3 nights Sept 12 -14 and although I expected it to be a decent place - which is why I booked it, I was pleasantly suprised many times throughout the weekend. The front desk staff was helpful with every request and question. The check in process was the fastest and smoothest I have ever experienced. She got thru the usual spiel and we had key in hand in and were headed to our room in under 2 mins yet she was polite and not hurried at all, just orgainzed and thourough. The lobby is clean, it has a microwave in it ( not needed as our room had one) as well as coffee tea and hot choc always availible free of charge. The room was a 2 queen with a pull-out couch, non-smoking room although a previous guest had decided not to follow the policy and there was a faint smokey smell. I think it was more noticable to us because US cigs smell way different than Canadian cigs, but we opened the window and in no time at all the smell had dissipated. I asked the front desk to insure the chambermaids left the window open the next day, and she made note of that, AND had them spray nutrilizer in there - it was not a problem after that! The Rooms were clean but housekeeping did not take the dirty coffee mug and plate from our breakfast back when they made up the room - not a big deal and the only thing that stuck out as being less than perfect the whole weekend The furniture was nice both in the room and in the lobby it looks like it was updated not that long ago. The bathroom was small but fine. But I found it odd that the bathroom door faced the beds - not what I am used to, most hotels I have been have had them at a right angle to the door of the room. Also the sinks are in the bathroom which meant if someone was 'going' others could not be brushing their teeth or whatever. With a big family I prefer the sink & vanity out of the bathroom but that was certianly not a deal breaker The Breakfast room is tiny as someone mentioned but the Huge selection of food more than made up for it -and REAL, MADE BY YOU waffles....YUM! The Breakfast staff was very on the ball and nothing ever ran out. The money one can save on the free breaky makes this a real plus. Definaly one of the best parts of the stay There is a ton of parking - including some covered parking and I felt safe leaving my van there at night. The drive to downtown is a good 10 mins BUT the route is simple and I actually felt safer being a bit farther out. Its in a commerial neighborhood, but it was a nice location. And because we planned to take advantage of the Fridge and Microwave in our room we were pleasantly suprised to find a grocery store 1/2 block away. There also seemed to be a nice selection of resturaunts nearby. Free Internet usage on the lobby computer, which is not something I usually worry about having in a hotel but a few times over the weekend I needed to look up something and it ended up being a great convienience.! No Pool, Small but suffiencient hot tub off the lobby. Room key card to activate the elevator was a pain in the butt, but I guess it's added security. All in all it's not 5 star but for the economy price range you get better than an economy hotel.... but ask for a top floor room so you dont have to hear the neighbors above you flush the toilet while you are trying to sleep!", "Date": "September 20, 2008"}, {"Ratings": {"Service": "4", "Cleanliness": "4", "Business service (e.g., internet access)": "4", "Check in / front desk": "4", "Overall": "4.0", "Value": "4", "Rooms": "4", "Location": "4"}, "AuthorLocation": "Spokane, Washington", "Title": "\u201cBetter than Expected\u201d", "Author": "Rowse", "ReviewID": "UR20146701", "Content": "We stayed at this hotel for two nights on September 14, 2008. The hotel felt very safe and there were businesses and places to eat all up and down Aurora Street. The front desk staff was courteous and helpful. The breakfast was perfect for our needs, and our favorite part was to discover our king bed in our room was one of the softest we have ever experienced in a hotel. We found the hotel to be clean and well kept. It was about a 10 to 15 minute drive to downtown, but close to all we wanted to see. I would highly recommend this hotel. The only down side would be that there is no swimming pool for those who love to swim.", "Date": "September 17, 2008"}, {"Ratings": {"Service": "3", "Cleanliness": "1", "Check in / front desk": "2", "Overall": "1.0", "Value": "1", "Rooms": "1", "Location": "3"}, "AuthorLocation": "Huntsville", "Title": "\u201cVery Sorry We Stayed Here\u201d", "Author": "FloridaGator086", "ReviewID": "UR17652308", "Content": "We stayed two nights in latter half of June 08 and found a very poorly run motel. One desk clerk was spacey, cleaning was poor, and dinning area was too small. We left one day early because we returned to our room very tired at 3 pm and our room had not been cleaned. We like Comfort Inns very much and stay in them often, but this one is way below par.", "Date": "July 8, 2008"}, {"Ratings": {"Overall": "4.0"}, "AuthorLocation": "mn", "Title": "\u201cVery happy with accommodations.\u201d", "Author": "loveseattle2", "ReviewID": "UR17067296", "Content": "My husband and I stayed here for one week. Our room was always clean and quiet. The price was reasonable; complimentary breakfasts were provided as well. Our room had a sit in kitchen area; we appreciated the dishes, cookware, toaster, etc. that were provided for our use. While located a bit far from downtown, it was not too far to buslines. The Edmonds to Kingston ferry was only 5 miles north; Ballard was 5 miles south. We would stay here again.", "Date": "June 20, 2008"}, {"Ratings": {"Service": "4", "Business service (e.g., internet access)": "5", "Check in / front desk": "5", "Overall": "3.0", "Value": "4", "Rooms": "3", "Location": "3"}, "AuthorLocation": "Corvallis, Oregon", "Title": "\u201cIt's pretty good\u201d", "Author": "LizzardK", "ReviewID": "UR14215013", "Content": "Stayed here for one night in early March. I was a little apprehensive with some of the negative reviews on here. The neighborhood was not sketchy, it's just an average road with businesses. It's about a 10-20 min drive to downtown Seattle. We could see the Space Needle in the distance. The room was very clean and the sheets/furniture were not shabby. We checked in and out very quickly without any problems at all. The parking was a little tight, but we were able to find a spot at 1:30am. Only minor complaints I have is that the bathroom was a little small and the walls were paper thin. I was kept awake by someone's tv as well as a couple \"having fun\". Other than that, it's an affordable place if you don't have a ton of money to drop on a hotel downtown.", "Date": "March 11, 2008"}, {"Ratings": {"Service": "3", "Cleanliness": "3", "Check in / front desk": "4", "Overall": "3.0", "Value": "3", "Rooms": "3", "Location": "3"}, "AuthorLocation": "Vancouver", "Title": "\u201cComfortable and Reasonable\u201d", "Author": "waiomaogirl", "ReviewID": "UR14023480", "Content": "Stayed at the Comfort Inn & Suites in late February for one night. Made my reservation through the hotel website and got a decent rate of about $80/night. With taxes the bill came out to about $93. Checked in at about 11pm without any issues. It was quick and easy. We were given a room with two queen beds on the 4th floor. The room was clean and comfortable. The bathroom was very small. Since we were there for only one night to sleep, I thought the room was more than adequate. We enjoyed the complimentary breakfast. However, there is only a limited selection and the breakfast room is also small and narrow. There were muffins, danish, toast, english muffins, juices, coffee, milk, and a waffle maker. Parking is free. The parking lot can be dark at night. The hotel is located on Aurora Ave and right next door to Sam's Club and some car dealerships are down the street. The neighborhood can be questionable. A key card is required to use the elevator which is nice since the building feels a bit more secured. The hotel is located just north of Northgate Mall and about 15-20 minute drive to Downtown Seattle.", "Date": "March 3, 2008"}], "HotelInfo": {"Name": "Comfort Inn & Suites Seattle", "HotelURL": "/ShowUserReviews-g60878-d72598-Reviews-Comfort_Inn_Suites_Seattle-Seattle_Washington.html", "Price": "$85 - $125*", "Address": "<address> <span rel=\"v:address\"> <span dir=\"ltr\"><span class=\"street-address\" property=\"v:street-address\">13700 Aurora Ave N</span>, <span class=\"locality\"><span property=\"v:locality\">Seattle</span>, <span property=\"v:region\">WA</span> <span property=\"v:postal-code\">98133</span></span> </span> </span> </address>", "HotelID": "72598", "ImgURL": "http://media-cdn.tripadvisor.com/media/photo-s/02/3f/e6/14/exterior.jpg"}}