73751.json

{"Reviews": [{"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "5.0", "Value": "5", "Sleep Quality": "5", "Rooms": "5", "Location": "4"}, "AuthorLocation": "Sioux Falls, South Dakota", "Title": "\u201cGreat example of Marriott service\u201d", "Author": "melorohrer", "ReviewID": "UR128257555", "Content": "We stayed at this Courtyard for one night and were very impressed with the service and room. We needed a fridge so they upgraded us to a king suite. Lots of room and a very comfortable bed. We couldn't ask for anything else.", "Date": "April 21, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "4.0", "Value": "4", "Location": "4", "Rooms": "4"}, "AuthorLocation": "Arkansas", "Title": "\u201cGreat value for Marriott Courtyard!\u201d", "Author": "pumpkee", "ReviewID": "UR128021335", "Content": "My wife & l were in town for the weekend Jazz festival. We were looking for a quality place to stay at a good price... marriott courtyard filled the bill perfectly! We arrived late... (after 10 o'clock pm), but the night clerk was very friendly and the room was comfortable and waiting for us! The only negative, (if you can call it that), was that we were on the outside looking over the parking lot instead of the 'Courtyard'..... but that's just a minor details since we were'nt in our room that much anyway! The marriott courtyard is always a great value and it made this a very special trip for us!", "Date": "April 16, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "3", "Overall": "3.0", "Value": "3", "Sleep Quality": "3", "Rooms": "3", "Location": "4"}, "AuthorLocation": "St. Cloud, MN", "Title": "\u201cFriendly staff -- Average room\u201d", "Author": "rkight57", "ReviewID": "UR127568231", "Content": "We stayed at this hotel from April 4th through April 9th. The staff is extremely friendly. The average rating is almost entirely due to the set up of the room and the amenities in it. I stay at Courtyards whenever there is one near my business or recreation. I have never actually seen a Courtyard that doesn't have a refrigerator and microwave in the room. That is one of the main reasons I choose them over some cheaper hotels. When you are staying in a place for several days, it is such a nice amenity to be able to keep stuff cold or make some microwave popcorn. Anyway, this Courtyard does not have either of those things in the room. I was able to request a refrigerator, and they happened to have one available, so that was good. I guess I have just come to expect that as a standard at courtyards. Also, this room had only one mirror and the outlet by this mirror didn't work. I don't care about that, since I have no hair. :-) My wife and daughter, however, did not like this at all. The housekeeping on our floor was also substandard. They did the minimum, I thought. The courtyard and pool area at the center of the hotel were absolutely wonderful, however.", "Date": "April 9, 2012"}, {"Ratings": {"Service": "1", "Cleanliness": "4", "Overall": "3.0", "Value": "4", "Sleep Quality": "1", "Rooms": "4", "Location": "5"}, "AuthorLocation": "Carlsbad, California", "Title": "\u201cNice Hotel - poor experience.\u201d", "Author": "pipermama", "ReviewID": "UR126920572", "Content": "My family spent two nights at this hotel on Mar 23 & 24, 2012. We had a double queen room overlooking the pool area. Enjoyed sitting out on the balcony, which had 2 chairs and a small table). The room was nice and roomy and offered free wi-fi. Was disappointed there was no mini-fridge. But otherwise the room was a typical Courtyard Marriott room. Ate breakfast one morning in the downstairs lounge/dining area. They offer a standard buffet or a cooked to order breakfast with very limited choices. The wait staff was attentive and friendly and the food was nothing fancy but well prepared. My only complaint is that the guests in the room next to us came in at 1:30 AM one night. Turned on their music quite loudly and were themselves loud. After 30 minutes it became apparent they were not \"settling in\" for the night. I called the front desk, for at this point my whole family was awake and unable to sleep past the noise. The front desk sent a night watchman up to check it out. Then at about 2:15 we heard the phone in the next room ring and expected the music to go off and things to quiet down. This was not the case. The people cranked up the music and partied until about 4:30 AM. That morning after breakfast I told the front desk woman about our experience and she pretty much shrugged it off. Which is why I give this otherwise good hotel an average rating. Customer service should have been at least apologetic or something! Especially in consideration that I'm a Marriott GOLD member and loyally stay at Marriott hotels. I realize that the staff cannot control what other individual guests do, but there should be some measure in place for incidents such as this.", "Date": "March 29, 2012"}, {"Ratings": {"Overall": "4.0"}, "AuthorLocation": "", "Title": "\u201cNewly renovated, excellent location and service\u201d", "Author": "Marcopolo111", "ReviewID": "UR126204961", "Content": "This is a typical Marriott Courtyard which has recently been fully renovated. It is now in an excellent shape, clean and well maintained. Some of the negative critiques of some reviewers were probably written before the renovation. Most of the clients we observed were on business. It is conveniently located in North Scottdale, surrounded by dozen of budget and upscale restaurants. Is has a very small fitness center but a very nice and simple swimming pool, well designed and appointed. The staff is great and the price is reasonable for the quality and location.", "Date": "March 16, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "5.0", "Value": "5", "Sleep Quality": "5", "Rooms": "5", "Location": "5"}, "AuthorLocation": "Tucson, Arizona", "Title": "\u201cClean and Comfortable\u201d", "Author": "KazzieWazzie", "ReviewID": "UR125472257", "Content": "Travelling with allergies and a herniated disc is no fun. Thankfully the rooms here were really clean and smoke-free! The pillows and bed were really comfortable too! I enjoyed my 2 nights' stay here while attending a conference nearby. Would stay again in a heartbeat!", "Date": "March 1, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "4", "Overall": "5.0", "Value": "5", "Sleep Quality": "3", "Rooms": "4", "Location": "4"}, "AuthorLocation": "Colleyville, Texas", "Title": "\u201cExcellent Service\u201d", "Author": "Ken H", "ReviewID": "UR124768930", "Content": "I left my Kindel at the hotel and didn't realize it untill I returned home that eveing. I had an e-mail in my inbox from Julie the operations manager. Housekeeping found my Kindel on the bedside table, Julie wanted to know if she should ship it to me or would like to pick it up on my next trip. THanks Houskeeping and Julie, I travel to Phoenix often and will always stay at this hotel.", "Date": "February 18, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "5.0", "Value": "4", "Sleep Quality": "5", "Rooms": "5", "Location": "4"}, "AuthorLocation": "Beaverton, Oregon", "Title": "\u201cComfortable & quiet stay\u201d", "Author": "Philip H", "ReviewID": "UR124139958", "Content": "Good location, adjacent to the Black Canyon Freeway at the Dunlap exit. Excellent, and usual Marriott quality, everything worked well, room was spotless, beds comfortable, spa & pool clean. Good breakfast.", "Date": "February 5, 2012"}, {"Ratings": {"Service": "4", "Cleanliness": "4", "Overall": "4.0", "Value": "5", "Sleep Quality": "5", "Rooms": "4", "Location": "4"}, "AuthorLocation": "San Diego, California", "Title": "\u201cNice hotel for the price.\u201d", "Author": "THOWARD1", "ReviewID": "UR120891083", "Content": "Easy location, next to the freeway and walking distance to breakfast and Outback Steakhouse. Very quiet, clean and beds were really comfortable. I loved the extra pillows, soft, clean linens as well. Good deal.", "Date": "November 21, 2011"}, {"Ratings": {"Cleanliness": "4", "Sleep Quality": "4", "Overall": "4.0", "Value": "4", "Service": "4"}, "AuthorLocation": "Big Lake, Minnesota", "Title": "\u201cComfortable Stay\u201d", "Author": "Triplewin", "ReviewID": "UR117900744", "Content": "Staff was extremely friendly. Hotel has a nice business center located directly off lobby. On-site breakfast buffet available for a charge. Outback Steakhouse within walking distance, broader selection within a short drive. Room was standard Courtyard. Clean, comfortable, A/C worked great without excessive noise. Internet service worked without a hitch. Shower was good w/ plenty of hot water and pressure. Overall exactly what I look for. I recommend.", "Date": "September 10, 2011"}, {"Ratings": {"Service": "4", "Cleanliness": "5", "Overall": "4.0", "Value": "4", "Location": "4", "Rooms": "5"}, "AuthorLocation": "Fremont, California", "Title": "\u201cTypical courtyard\u201d", "Author": "softengg C", "ReviewID": "UR117880892", "Content": "Typical courtyard, clean, good room, easy checkin, spacious room etc etc.. Will stay again", "Date": "September 9, 2011"}, {"Ratings": {"Service": "3", "Cleanliness": "4", "Overall": "4.0", "Value": "5", "Sleep Quality": "4", "Rooms": "5", "Location": "3"}, "AuthorLocation": "Wakefield, RI", "Title": "\u201cFairly new Fairfield/Courtyard - 20 mins from PHX airport\u201d", "Author": "edtoby007", "ReviewID": "UR100177328", "Content": "This is a fairly new (< 2 years) combo property- Fairfield and Courtyard, adjoined and built in an \u201cL\u201d shape. It\u2019s on the outskirts of Chandler (off Route 101, 20 mins from airport)) and appears to cater to the nearby businesses as opposed to the leisure traveler. There is a hallway that joins the two hotels, either side can check you in. The CY has their new modern look (bistro, etc), the Fairfield is of the Inn and Suites variety. I stayed there3 nights and noticed that the Fairfield desk clerk is not there late at night & early morning, and a sign directs you to the CY desk. Free breakfast at Fairfield, you pay at the CY. Free USA Today but no Wall Street Journal. Fast internet, limited TV channels (40). There are no restaurants within walking distance but dozens within 10-15 minutes, lots of upscale shopping as well. Rooms (as well as both hotels in general) were in excellent shape, very clean and comfortable. Nice exercise room and decently sized pool. In back of the hotel is hundreds of acres of flat land, apparently ready for development some day. Not really much else around the hotel. If you\u2019re a jogger, there is a dirt trail behind the property. I stay in the Phoenix area a lot and have found that these hotels are amongst the most inexpensive Marriott properties, when there is seasonal high hotel demand (like Jan-March). This is likely because they\u2019ve built these properties in advance and in expectation of higher business demand, which is not at the moment. During the summer months, most of the Marriott properties drop their rates and its feasible to even get an upscale resort type property for under $100. I\u2019m sure the 100+ degree heat has something to do with that!", "Date": "March 14, 2011"}, {"Ratings": {"Service": "4", "Cleanliness": "4", "Overall": "4.0", "Value": "5", "Location": "4", "Rooms": "4"}, "AuthorLocation": "Chino Hills, CA", "Title": "\u201cNice Place\u201d", "Author": "CheapThrills", "ReviewID": "UR49374764", "Content": "We stayed here for two nights with my daughter's softball team. The hotel was very nice, very clean, and the staff was efficient and friendly. The location is right off the freeway and convenient to a lot of restaurants. The continental breakfast wasn't anything to write home about, but then again, we weren't expecting much for the price we paid.", "Date": "November 16, 2009"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Business service (e.g., internet access)": "5", "Check in / front desk": "5", "Overall": "5.0", "Value": "4", "Rooms": "4", "Location": "5"}, "AuthorLocation": "Bayard, New Mexico", "Title": "\u201cCourtyard Phoenix N. is an excellent business function location\u201d", "Author": "Saferich", "ReviewID": "UR7657116", "Content": "I had read some reviews of this hotel which I am sure came before the remodeling. It was a beautiful location, outstanding landscaping, rooms, staff and meeting facilities. I do instruction around the southwest and have stayed at many hotels; however the staff was the most courteous and efficient that I had seen in some time. I highly recommend it for the vacation and business travellers. My stay was most comfortable and relaxing.", "Date": "May 20, 2007"}, {"Ratings": {"Service": "1", "Cleanliness": "1", "Overall": "1.0", "Value": "1", "Location": "1", "Rooms": "1"}, "AuthorLocation": "san diego", "Title": "\u201cToo much air freshener!!! Yuck!\u201d", "Author": "travelernow", "ReviewID": "UR7187131", "Content": "The room REEKED of air freshener. They spray it on the carpet to make the room smell \"fresh\". The assistant GM said there were no more rooms available (although the parking lot was mostly empty). We managed to tough it out by carpeting the room's floor with towels from the pool area. Still stunk, but it was tolerable. The neighborhood is a wasteland. Just big chain motels and big chain restaurants. There was no bathroom near the pool and jacuzzi. I wonder what people do when they need to go??? Stay somewhere else.", "Date": "March 18, 2007"}, {"Ratings": {"Overall": "4.0"}, "AuthorLocation": "Las Cruces, NM", "Title": "\u201cNot bad at all\u201d", "Author": "nmnative", "ReviewID": "UR6230986", "Content": "We stayed at this hotel on Thanksgiving night and the next night also. I had booked this hotel months prior to our stay because I knew we were going to be visiting relatives for TG. The hotel is remodeled. We had 2 double beds on the 3rd floor. I requested 3rd floor facing the courtyard and that is what I got. It was quiet for the most part. We had a nice view of the pool below. The pool and jacuzzi were nice. What I really enjoyed was the high speed internet because I hadn't been on a computer in over a week. Everything was clean and everything worked fine except for our door. For some reason, it wouldn't open because the actual handle kept sticking. We could get out of our room, but we couldn't get back in. Maintenance came the next morning and fixed the door. There is a nice breakfast buffet in the morning, it is 9.95, but has every food you could ever imagine. They provide apples at the front door and coffee and tea when ever you want it. I don't have any major complaints.", "Date": "November 28, 2006"}, {"Ratings": {"Cleanliness": "5", "Overall": "5.0", "Value": "5", "Service": "4", "Rooms": "5"}, "AuthorLocation": "Ramona, California", "Title": "\u201cRenovated and excellent!\u201d", "Author": "CTBurke", "ReviewID": "UR4626175", "Content": "After booking this property, we went to TripAdvisor and saw some horrid reviews. Then we found that it was not rated by AAA, upon whom we trust for good information. That raised some red flags for us. Trepidations are unwarranted. My wife and I travel a lot and stay at moderate-budget properties. We've had our share of bum deals but this was NOT one of them. Our room was clean, spacious, and seemed to have EVERYTHING brand-new. The hotel desk clerk said that the property had been recently renovated. Everything worked well. The bed was comfortable. Shower was strong and hot. TV worked fine. Our room had a comfortable couch, too. Though we didn't use the pool, the Jacuzzi was wonderful, in its own three-sided room with free towels. The property is located on the frontage road right by I-17 with easy access to downtown Phoenix. A large shopping mall and an entertainment complex (Mini-golf and \"midway\"-type rides) are just across the freeway. Walking distance to some fine chain restaurants. I suspect that this property was not listed by AAA because the renovations were not complete at the time of the AAA Tour Book's publications. This is definitely a three-star facility with no flaws that we could see.", "Date": "March 16, 2006"}, {"Ratings": {"Cleanliness": "1", "Overall": "1.0", "Value": "2", "Service": "3", "Rooms": "1"}, "AuthorLocation": "San Francisco, CA", "Title": "\u201cNobody needs a hotel this badly...\u201d", "Author": "Cueroso", "ReviewID": "UR4155669", "Content": "I stayed at the Courtyard Phoenix North as part of a brief business trip. The front desk staff is friendly enough, although the desk itself is in a very strange location that forces customers to walk down and around, through construction and equipment. It also places the counter at roughly chest level or higher, making one feel like a child begging for a cookie from mommy. But that's not the reason for the review title.... I was dead tired and starting to get sick, and I wanted a nice hot bath and a little television. The bathtub was dirty (I could feel it against my skin), and the television didn't work. I was just too tired to care. Next morning, I flushed the toilet and watched as it flooded the entire room with 1-1/2\" of filthy water, including someone else's cigarette butt. Some of my belongings were involved in the muck. They moved me to another room, but that room was still either occupied or not yet cleaned after a check-out. There were used....well, I don't want to know....on the night table and towels everywhere. I was finally moved to yet another room that had just been renovated less than a week earlier. This room not only had no toilet paper, but not even a toilet paper HOLDER! There was already a mould problem in the shower, and I was likely the first person to have stayed in this room since it was renovated. There was no full-length mirror anywhere in the room. For all of this, I got a can of iced tea, a bag of cashews, and a coupon for a free breakfast. Gee, can you spare it? :-( I would have thought that a free STAY would have been more appropriate at this point! As you might guess, I will never set foot in this hotel again, and I really believe that nobody needs a hotel desperately enough to stay here. Not when there are so many competitors in the neighbourhood.", "Date": "November 30, 2005"}, {"Ratings": {"Overall": "3.0"}, "AuthorLocation": "Seattle, WA", "Title": "\u201cPar for a courtyard\u201d", "Author": "A TripAdvisor Member", "ReviewID": "UR2577341", "Content": "About par for a courtyard. The room was a little old, and was kind of dark. Bed wasn't very comfortable. Fine if you're just there for a night or two. There are tonnes of other hotels in the neighborhood that probably deliver similar value.", "Date": "September 15, 2004"}], "HotelInfo": {"Name": "Courtyard by Marriott Phoenix North", "HotelURL": "/ShowUserReviews-g31310-d73751-Reviews-Courtyard_by_Marriott_Phoenix_North-Phoenix_Arizona.html", "Price": "$90 - $147*", "Address": "<address class=\"addressReset\"><span rel=\"v:address\"><span dir=\"ltr\"><span class=\"street-address\" property=\"v:street-address\">9631 North Black Canyon Highway</span>, <span class=\"locality\"><span property=\"v:locality\">Phoenix</span>, <span property=\"v:region\">AZ</span> <span property=\"v:postal-code\">85021</span></span> </span></span></address>", "HotelID": "73751", "ImgURL": "http://media-cdn.tripadvisor.com/media/ProviderThumbnails/dirs/62/a6/62a6fa594781170753a9ed7c815655793large.jpg"}}