73757.json

{"Reviews": [{"Ratings": {"Service": "5", "Cleanliness": "4", "Overall": "3.0", "Value": "2", "Sleep Quality": "3", "Rooms": "2", "Location": "5"}, "AuthorLocation": "Sioux Falls, South Dakota", "Title": "\u201cGreat location, not impressed with the room\u201d", "Author": "melorohrer", "ReviewID": "UR128257446", "Content": "We wanted to stay downtown so we could walk to Chase Field. The hotel was ideal for this. The parking is expensive $23 and $12.99 to use the internet. The room was small but upscale. I stayed at the Courtyard the next night and was more impressed with it than the Renaissance. Half the price and free internet, parking and breakfast. They have spent all of their money on the lobby of the Renaissance instead of the rooms.", "Date": "April 21, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "5.0", "Value": "5", "Sleep Quality": "5", "Rooms": "5", "Location": "5"}, "AuthorLocation": "Battle Ground, Washington, United States", "Title": "\u201cExcellent customer service\u201d", "Author": "Cheryl B", "ReviewID": "UR128198095", "Content": "We experienced a major challenge when we purchased our reservation online and it was lost in the system. We spent many hours of frustration trying to confirm our reservations when Alexander Turley, took us on and secured our rooms which ended up being much nicer rooms! Thank you Alex! We will be back. Cheryl", "Date": "April 19, 2012"}, {"Ratings": {"Overall": "3.0"}, "AuthorLocation": "New Orleans, Louisiana", "Title": "\u201cShould be better Soon\u201d", "Author": "acoulter", "ReviewID": "UR128140277", "Content": "Service excellent, decor and ambience are pleasant, breakfast is generous, fitness room average and good. Concierge Room is dreadful by Marriott standards. I'll return when the Concierge room has breakfast and wine/snacks in the evening. Until then, stay @airport Marriott -very good place.", "Date": "April 18, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "5.0", "Value": "5", "Sleep Quality": "5", "Rooms": "5", "Location": "5"}, "AuthorLocation": "Utah", "Title": "\u201cGreat Service\u201d", "Author": "UtahPuglover", "ReviewID": "UR127982776", "Content": "We had booked with a 3rd party and there was conflicting info on whether the room was really reserved. We spoke with several people at both the 3rd party and the hotel but when Alex Turley got involved he took care of everything. We had a beautiful room and couldn't have been more pleased. Everyone was so friendly and accomodating.", "Date": "April 16, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "3", "Overall": "3.0", "Value": "3", "Sleep Quality": "2", "Rooms": "3", "Location": "3"}, "AuthorLocation": "Phoenix, Arizona", "Title": "\u201cJust ok.....\u201d", "Author": "lonlon97", "ReviewID": "UR127834970", "Content": "We arrived at the hotel around 9 pm on a Friday night. The check in process was smooth and everyone was very friendly. The hotel is downtown Phoenix but $23 for parking is a bit expensive. When we asked for advice regarding alternate parking options nobody was able to provide suggestions(very convenient). The room at first glance was beautiful but being a newer hotel I was suprised to see as many signs of wear and tear. We were lucky enough to get a room on the 5th floor so had access to a balcony area for smoking which was great because the hotel only has non smoking rooms so I thought we'd have to make a trek to the lobby each time. I will say that I think they cut costs with the beds. The bed was not very plush which was the biggest diappointment. Overall, the hotel was nice enough. I would stay there again if needed", "Date": "April 13, 2012"}, {"Ratings": {"Service": "3", "Cleanliness": "3", "Overall": "3.0", "Value": "3", "Location": "4", "Rooms": "3"}, "AuthorLocation": "Kansas City, Missouri", "Title": "\u201cDisappointing for a Rennaissance.\u201d", "Author": "micahlh", "ReviewID": "UR127564603", "Content": "The lobby looks great and the staff is friendly but this hotel needs a lot of improvements. The valet service is slow and you can't self park. You can't get espresso at the coffee bar. The rooms could be cleaner (black stuff around inside of toilet). The walls are thin and noise from hall and surrounding rooms is easily heard. The staff are very friendly but can't make up for the average accommodations.", "Date": "April 9, 2012"}, {"Ratings": {"Service": "2", "Cleanliness": "3", "Overall": "3.0", "Value": "3", "Sleep Quality": "4", "Rooms": "3", "Location": "3"}, "AuthorLocation": "San Diego", "Title": "\u201cSo so\u201d", "Author": "TLL07", "ReviewID": "UR127372335", "Content": "Stayed 3 nights here for business meetings. I'm a Marriott Platinum which they acknowledged when I checked in and told me they gave me a nice room. Later I found out that 2 of my colleagues who are Silvers in the program were upgraded to suites and sent notes from the manager saying how thrilled they were to have them staying. I received neither an upgrade nor a note so I guess my high degree of loyalty to Marriott doesn't matter at this hotel! The room was nice and beds were comfy but the A/C didn't work. It took them an hour to fix it and then they left plaster and who knows what else all over my carpet so I had to call down again to ask for someone to vacuum. The front desk staff was only mildly helpful but the staff supporting our meeting were very nice. Lobby was beautiful but as others have said there are obvious areas they haven't addressed in the renovation. I said Hail Mary's every time I got in the elevator as it frequently stopped a couple inches above or below the floor and I felt it was only a matter of time before I got stuck. The concierge lounge is very limited although the free breakfast they offered instead was quite nice. The gym is in serious need of an overhaul. Several of the machines were broken completely or partially. My team has frequent meetings in Phoenix but I don't believe we'll use this hotel again. It's too much of a mixed bag.", "Date": "April 6, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "5.0", "Value": "5", "Sleep Quality": "5", "Rooms": "5", "Location": "5"}, "AuthorLocation": "New York City, New York", "Title": "\u201cSwank\u201d", "Author": "MJL395", "ReviewID": "UR127072982", "Content": "I stayed here for one night on business, I was surprised by the hotel. I have never stayed at a Renaissance property and this was a really nice hotel. Close to restaurants and a short walk to the US Airways Center for the Suns game. I would stay here again.", "Date": "April 1, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "4", "Overall": "4.0", "Value": "4", "Sleep Quality": "4", "Rooms": "4", "Location": "4"}, "AuthorLocation": "Greensboro, North Carolina", "Title": "\u201cUsed to be a Wyndham, off to a good start as a Renaissance\u201d", "Author": "Dorkus", "ReviewID": "UR126921853", "Content": "This place used to be a Wyndham Hotel IIRC, and is now a Renaissance. So far, so good. Nice location, close to offices, civic center, sports complexes, etc., with a reasonable amount of bars and restaurants close by. Also adjacent to the light rail system, which offers a convenient connection to a bus that takes you to Sky Harbor. Check in was fast and painless, and the room was standard Renaissance (that's a good thing). A solid option if downtown Phoenix is your destination.", "Date": "March 29, 2012"}, {"Ratings": {"Service": "4", "Cleanliness": "4", "Overall": "4.0", "Value": "4", "Sleep Quality": "4", "Rooms": "4", "Location": "4"}, "AuthorLocation": "vancouver", "Title": "\u201cTravel with family\u201d", "Author": "2010yvr", "ReviewID": "UR126895100", "Content": "We required 2 nights accomodation in Phoenix during a very busy time.Unable to get something in Goodyear we opted to stay downtown.We wre able to get a room at the Renaissance.The staff at check in were extremely welcoming and accomodating.Seeing we had 5 in our family they gave us a large corner suite that turned out to be just fantastic.Beds were comfortable,coffee maker in the room was very good.Fridge was usefull .Pool and work out facilities were excellent.For the price you will not go wrong staying here.Walking distance to many interesting venues and light rail right across the street.", "Date": "March 29, 2012"}, {"Ratings": {"Service": "3", "Cleanliness": "5", "Overall": "5.0", "Value": "4", "Sleep Quality": "5", "Rooms": "5", "Location": "5"}, "AuthorLocation": "Dallas, Texas", "Title": "\u201cGreat place\u201d", "Author": "dianaholbert", "ReviewID": "UR126779202", "Content": "Pretty rooms, delicious breakfast, and absolutely loony service some of the time, but I'd still stand by my \"excellent\" raiting. I love that the windows open!", "Date": "March 27, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "4", "Overall": "4.0", "Value": "4", "Sleep Quality": "3", "Rooms": "4", "Location": "3"}, "AuthorLocation": "Clearwater, FL", "Title": "\u201cGreat staff, nice stay\u201d", "Author": "CMEWALK", "ReviewID": "UR126607710", "Content": "My recent stay was very nice - the room was clean and spacious. Loved having the wardrobe in the bathroom - for business travel it was perfect!! Had a quiet room and a nice view on the 17th floor. Staff was very friendly even when there were two major groups staying at the hotel so it was full. The only problems were my toilet dripped, but I just shut the bathroom door in the evening so I could sleep. I did not have time to call in and report it. Not a lot of things to do downtown, but had a nice dinner at the Chevront Restaurant. The hotel terrace on the 5th floor was pretty cool.", "Date": "March 24, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "4", "Overall": "4.0", "Value": "4", "Sleep Quality": "3", "Rooms": "4", "Location": "3"}, "AuthorLocation": "Brno, Czech Republic", "Title": "\u201cGenerally very good hotel (except room 1134)\u201d", "Author": "pemahy", "ReviewID": "UR126360266", "Content": "Nice hotel, but between my room (1134) and next room are door in the wall so I hear every signle word from other room. I do not reccommed this room, but hotel is generally very good.", "Date": "March 19, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "5.0", "Value": "5", "Sleep Quality": "4", "Rooms": "5", "Location": "5"}, "AuthorLocation": "Miami Beach, Florida", "Title": "\u201cGreat Experience\u201d", "Author": "Paula S", "ReviewID": "UR126255774", "Content": "Recently I stayed at this hotel for a just under a week to see some spring training games and this was a great hotel! I am an elite member with Marriott so I can say that I have stay at many hotels and this is one of my favorites. Aside from the beautiful lobby and awesome room decor, the staff was great. The room was clean, comfortable, and newly renovated. There are two reasons why I decided to write this review. One was because I really thought it was neat to learn that a concept that the hotel follows is \"to find something wonderfully new\". As I was there my friend and I really discovered some great hole in the wall kind of places thanks to the staff. Thomas the bellman was great at giving us directions and advice on some great local places, and not to mention was always seemed to be there and greeted me and my friends every time I went downstairs. And the second reason was to talk about the manager Robbie who was great. I had a small issue while staying there and he not only corrected the issue but also made me feel better then before I even got upset. The professionalism and friendliness of everyone was great. I highly recommend this hotel to anyone!", "Date": "March 18, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "4", "Overall": "4.0", "Value": "3", "Sleep Quality": "4", "Rooms": "3", "Location": "4"}, "AuthorLocation": "Manly, Australia", "Title": "\u201ctrendy, nice hotel. friendly and helpful staff make up for problem-filled stay\u201d", "Author": "GlobalMiz", "ReviewID": "UR126244936", "Content": "I was impressed by the design and trendiness of the Renaissance. The atmosphere was lively and the hotel was nice. The rooms were big with huge bathrooms. However I had a few more than few problems that I would not expect when staying at a Marriott. If it wasn't for outstanding customer service I would have rated this stay a 2. The following things led to a poor experience: No hot water one morning. Three days (of seven) my room wasn't cleaned - around 4 or 5 PM I called to inquire and they were very responsivenss to sending housekeeping, but I'm not sure why it wasn't done. Bar service is very slow - the bartenders were nice however you often had to wait a long time for drinks/food. It wasn't really their fault, they were understaffed and it showed during busy times and happy hour. Valet - HUGE problem. Took at least 15-20 minutes to get my car, on one occasion they 'accidently' parked me in behind a bunch of cars parked for an event and I had to wait almost 45 minutes. The concierge lounge was subpar and needs improvement. In saying all of this, my stay was turned around by great customer service. I called management to speak about the problems and Andrea was terrific. She listened to my concerns, apologized, and followed up so things could be improved. The experience had not met my expectations of staying at a Marriott, however Andrea restored my trust in Marriott's commitment to great customer service. Additionally, Amanda at the front desk was so friendly and helpful. The concierage was a bit rude when I inquired about something, but I spoke with Amanda and she was able to provide a much better solution. She was cheerful and always willing to help. Hotel staff often make or break your experience, and Amanda's great attitude and friendliness along with Andrea's handling of problems are the reasons that this stay was turned into a positive one. I would happily choose this hotel again.", "Date": "March 17, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "5.0", "Value": "5", "Sleep Quality": "5", "Rooms": "5", "Location": "5"}, "AuthorLocation": "Phoenix, Arizona", "Title": "\u201cBest hotel experience ever!\u201d", "Author": "Adam S", "ReviewID": "UR126232507", "Content": "I have never stayed at a hotel where I was taken care of so well. We were having a rough night and the way we were treated here made everything better. Thanks again!", "Date": "March 17, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "5.0", "Value": "5", "Sleep Quality": "5", "Rooms": "5", "Location": "5"}, "AuthorLocation": "Dayton, Ohio", "Title": "\u201cExcellent stay\u201d", "Author": "JEB44", "ReviewID": "UR126082155", "Content": "We traveled to Phoenix for the first time this March to visit the Grand Canyon and spring training. The Renaissance has a great location -- about 20 minutes to all the ball parks we wanted to visit. We were able to walk to numerous restaurants and businesses for breakfast and dinner. Everyone on staff was very helpful and accommodating during our trip. Marie, at the front desk, remembered who we were and was extremely helpful during our whole trip. The hotel is absolutely beautiful, and I would highly recommend others to stay there!", "Date": "March 14, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "5.0", "Value": "5", "Sleep Quality": "4", "Rooms": "4", "Location": "5"}, "AuthorLocation": "Dayton, Ohio", "Title": "\u201cExcellent\u201d", "Author": "Brutus0160785", "ReviewID": "UR126044024", "Content": "The Renaissance Phoenix was great. Every employee was exceptionally nice and helpful. It is ideally located near Chase Field and the US Airways Center with great dining locations all within walking distance. Our stay could not have been better. I would highly recommend the Renaissance Phoenix to others.", "Date": "March 13, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "4", "Overall": "5.0", "Value": "5", "Location": "5", "Rooms": "4"}, "AuthorLocation": "", "Title": "\u201cGreat Location and Great Service\u201d", "Author": "Jwk222", "ReviewID": "UR126021493", "Content": "I am Platinum Elite with Marriott and travel throughout the country for business, spending the majority of my time on the road at other Marriotts. I have also been to downtown Phoenix in the past and found the hotels and restaurants in the area subpar. I recently stayed at the Renaissance during a business trip and was very pleasantly surprised with the quality of this hotel. While there are still updates needed to the corridors; the lobby, the rooms, and the food/bar are great. Also the staff's service and friendliness far exceeded expectations. I will choose this hotel again in the future and look forward to returning this spring for baseball. With the Renaissance, I will definitely choose to stay downtown instead of in Scottsdale when I'm here.", "Date": "March 12, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "4", "Overall": "4.0", "Value": "3", "Sleep Quality": "4", "Rooms": "3", "Location": "5"}, "AuthorLocation": "Columbus, Ohio", "Title": "\u201cGreat Location...Excellent Service\u201d", "Author": "Stacia T", "ReviewID": "UR126001494", "Content": "The Renaissance Phoenix Hotel is ideally located near all of the major downtown attractions. The front desk was very helpful. Marie, at the front desk, did a great job at check-in and throughout my stay. Floyd, the doorman, was very helpful and offered information about the area. The staff impressed me by remembering my name throughout my stay. The shower was great. The water was hot!", "Date": "March 12, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "5.0", "Value": "5", "Sleep Quality": "4", "Rooms": "5", "Location": "5"}, "AuthorLocation": "Eaton, Ohio, United States", "Title": "\u201cExcellent Hotel...Great Location\u201d", "Author": "Jeff B", "ReviewID": "UR125851101", "Content": "The Renaissance Downtown is an outstanding hotel. The staff were all very helpful and accomidating. I can't even express how pleased I was with the service from the front desk, to the consierge, to the valets. We were in town to watch spring training in the MLB's Cactus League. All of the stadiums that we attended were within 30 minutes of the hotel. We were able to cool off from the Arizona sun in the rooftop pool. Very Nice. For dinner we were able to walk to many restaurants in the downtown area. I would definately stay at the Renaissance again, should I make another trip to Phoenix.", "Date": "March 9, 2012"}, {"Ratings": {"Service": "4", "Cleanliness": "5", "Overall": "3.0", "Value": "4", "Sleep Quality": "5", "Rooms": "3", "Location": "5"}, "AuthorLocation": "Madison, Wisconsin", "Title": "\u201cAwesome Front Desk, Worst hotel shower ever.\u201d", "Author": "corey_sebes", "ReviewID": "UR125829670", "Content": "To start with, this is a pretty average Renaissance. Similar to most of the others I've stayed at. One thing that did stick out was how awesome the Front Desk was. We were going to a Suns game and needed to print our tickets. Amanda at the Front Desk really helped us out, and she was able to print them off for us at no cost (the concierge wanted us to pay $7 for 2 pieces of paper...). Two things that were really disappointing about my stay: - The valet service was pretty horrible. In the morning, I would call 15 minutes before I wanted my car (they recommend 10) and my keys would still be hanging on the board when I went downstairs to fetch my car. I also had brought my car back and told them to keep it out since I was leaving again in 10 minutes. I went downstairs, and it was back in the garage. Luckily the restaurant held my reservation. - The shower was also horrible. Most renaissances have the waterfall shower heads, and this one had one from the 80s. There was usually no water pressure when I showered at 5am, and the water was cold every morning except my last one there. I had to wash my hair in the sink multiple times. I didn't have a choice of my hotel, but I would probably stay at a Marriott instead just so I know the consistency is there. The Front Desk was OUTSTANDING through and so were the people I talked to in DTS.", "Date": "March 8, 2012"}, {"Ratings": {"Service": "4", "Cleanliness": "4", "Overall": "3.0", "Value": "3", "Sleep Quality": "3", "Rooms": "3", "Location": "3"}, "AuthorLocation": "Minneapolis", "Title": "\u201cAverage In Most Ways\u201d", "Author": "winwolf56", "ReviewID": "UR125617708", "Content": "This hotel is well situated in downtown Phoenix for the convention center (just a few short blocks), sports facilities or downtown office towers. It is a quick 15 minute or less cab ride (or Light Rail ride) to PHX. Note that downtown Phoenix is one of those places where the sidewalks are rolled up after dark unless there is an event on at the arena or ball park. While the area feels safe after dark, be prepared for a lot of empty store fronts. The hotel and rooms have been renovated reletively recently, but it is hard to mask that this is an aging hotel in a struggling downtown. LInenes were on the cheap side and room amenities inferior to other Renaissance Hotels I have been in previoulsy. Staff are very pleasant and made me feel welcome. Would not stay here again unless I specifically had to be in downtown Phoenix", "Date": "March 4, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "5.0", "Value": "4", "Sleep Quality": "4", "Rooms": "5", "Location": "5"}, "AuthorLocation": "Washington DC, District of Columbia", "Title": "\u201cFloyd Jones made me feel right at home!\u201d", "Author": "khay007", "ReviewID": "UR125516577", "Content": "I really enjoyed my 5 day stay at the Renaissance Phoenix Downtown. Floyd Jones, Doorman, made me feel at home everyday. He greeted me by name every morning on my way to meetings, and every evening when I returned. His positive energy is a valuable asset to the hotel. Food was also great, housekeeping excellent, and front desk & navigator helpful.", "Date": "March 2, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "4.0", "Value": "4", "Location": "5", "Rooms": "4"}, "AuthorLocation": "", "Title": "\u201cExcellent service and hospitality!\u201d", "Author": "Kmsmith803", "ReviewID": "UR125215415", "Content": "Stay was good rooms were in good condition. Service was good. This was my first time to Phoenix to visit my children and Geoff gave me great directions and places to eat. He made me feel right at home and comfortable. Phoenix is a great city and I will definitely be back to stay here.", "Date": "February 26, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "5.0", "Value": "5", "Location": "5", "Rooms": "5"}, "AuthorLocation": "", "Title": "\u201cBest hotel in Phoenix hands down!!\u201d", "Author": "Terrymiller19", "ReviewID": "UR124788380", "Content": "I stayed at the renaissance over Christmas for business and man oh man it was the best hotel I've ever been to. When I got there the first thing I noticed was the beautiful lobby and great atmosphere. Marble floors, spacious, trendy, and very comfortable. The rooms were also very good. They have been newly renovated and the beds are great!!!! They have a really cool bar area called ICON in the lobby which has great appetizers. Overall the hotel is great and if you are going to stay downtown this is by far the best hotel but I think the thing that made this hotel just that much better was the awesome staff. They were friendly, clean cut, fun, and professional. Amanda at the front desk is very sweet and was helpful at answering many of my questions and still was fast and efficient at check in. I also worked with two bellman on my trip. Thomas and Floyd. Thomas brought my things up to my room and was not only friendly but extremely informative about the room and before I even had to ask if he would get me ice he already had the ice bucket in hand and offered to get some for me ad Floyd saved me from being late to the airport on my checkout. I was running late and he made sure to have a car ready and waiting trunk open and all, the second I walked out the door. Great customer service!!!!!", "Date": "February 19, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "5.0", "Value": "5", "Location": "5", "Rooms": "5"}, "AuthorLocation": "", "Title": "\u201cClassy rooms, great location, fun bar\u201d", "Author": "KJohnson6969", "ReviewID": "UR124321383", "Content": "This hotel far exceeded my expectations. Great location right downtown, fabulous and friendly staff, and very sharp and comfortable rooms. The valet parking is a plus and the bar is a fun place to hang out and meet friends. Great experience and would definitely come back.", "Date": "February 8, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "5.0", "Value": "5", "Sleep Quality": "5", "Rooms": "5", "Location": "5"}, "AuthorLocation": "Los Angeles, California", "Title": "\u201cGreat Experience\u201d", "Author": "Zac S", "ReviewID": "UR124236802", "Content": "My trip started off terrible with delayed flights and long layovers but as soon as I got to the now renaissance hotel everything was great. The bellmen (Thomas) who I later got to know as TJ was an absolute delight. As silly as this may sound he felt almost like a friemd by the time i left. He was there every single day of my stay and his smile was always warm and inviting. As soon as I got there he went above and beyond to cater to me so I could just relax and unwind after such a stressful day. In addition to that, the front desk staff was great and the room was BEAUTIFUL. Newly renovated and the bed was unbelievably comfortable. The lobby was pretty and had real flame candles lit every night to set a comfortable mood and the bar ICON was great. A little small in my opinion but otherwise wonderful. As a business traveler this may have been the best hotel I have been to and will be requesting to stay here whenever I am in phoenix.", "Date": "February 7, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "5.0", "Value": "5", "Sleep Quality": "5", "Rooms": "5", "Location": "5"}, "AuthorLocation": "Phoenix, Arizona", "Title": "\u201cHad many great experiences here!\u201d", "Author": "azwestmom", "ReviewID": "UR124089732", "Content": "This hotel has a great bar, the Icon, with a urban yet comfortable atmosphere, and the service is terrific. The food is great in the restaurant, but what I have really noticed is that when they are catering a large event, and serve a sit down dinner to hundreds, they do it quickly and efficiently and the food is always delicious and is always presented so nicely. I can honestly say I have never had a bad meal there. They always seem prepared for the event, and always have enough staff to take care of last minute requests. It is a beautiful hotel and the employees really seem to care about their customers!", "Date": "February 3, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "5.0", "Value": "5", "Sleep Quality": "5", "Rooms": "5", "Location": "5"}, "AuthorLocation": "Phoenix, Arizona, United States", "Title": "\u201cExcellent experience with events\u201d", "Author": "BreezyBB", "ReviewID": "UR124088714", "Content": "Working for a non-profit, I have used the Renaissance (formally Wyndham) for events for years and love them. I mainly work with Michael in planning the event and honestly ALWAYS have a great experience with him. He works hard to give me a competitive price and the customer experience, meals and events always are wonderful. So wonderful, my best friend had a wedding in 2010 on the terrace and it was amazing. Always pleased and I know to just come here first when planning my events.", "Date": "February 3, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "5.0", "Value": "5", "Sleep Quality": "5", "Rooms": "5", "Location": "5"}, "AuthorLocation": "El Mirage, Arizona", "Title": "\u201cAwesome convention location!\u201d", "Author": "BethS623", "ReviewID": "UR124083488", "Content": "Our state organization had its annual convention here and we were blown away by the professionalism, the elegance, and the very workable space that we needed for our sessions and breakouts. The rooms were affordable and very nice. The staff treated us like queens! But the best part of all was our catering manager, Michael Petersen-Incorvaia, who treated us like family. No request was too big or small. He made us feel at home, provided us with much needed insight and guidance, and never once got annoyed with our crazy changes in food, set up, or needs. Michael Petersen-Incorvaia is the crowning jewel in the catering/convention department!", "Date": "February 3, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "5.0", "Value": "4", "Location": "5", "Rooms": "5"}, "AuthorLocation": "", "Title": "\u201cFloyd makes it happen!\u201d", "Author": "Jtnjr3129", "ReviewID": "UR124059866", "Content": "It all starts at the front door with Floyd and just keeps getting better and better!", "Date": "February 3, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "4", "Overall": "4.0", "Value": "5", "Sleep Quality": "5", "Rooms": "4", "Location": "5"}, "AuthorLocation": "West Yellowstone", "Title": "\u201cGreat Beds!\u201d", "Author": "patit", "ReviewID": "UR123877591", "Content": "Good Service. Nice room with good flatscreen TV. Comfy chair, decent view. Convenient location to the convention center. But the bed was the prize. It was so comfy!", "Date": "January 30, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "4.0", "Value": "5", "Sleep Quality": "5", "Rooms": "4", "Location": "5"}, "AuthorLocation": "Cincinnati, Ohio", "Title": "\u201cupdated rooms, good location\u201d", "Author": "Happy1950", "ReviewID": "UR123660421", "Content": "Hotel changed hands on Dec 31, 2011 so it is newly rennovated with new administration as Marriott. We had room on 15th floor and could see the gorgeous sunrises reflected on the cityscape. The room was large and very clean. Only weakness was no safe or refrigerator. Perhaps to be installed later? Immediately outside the hotel was the metro rail system that took us to great restaurants and museums. Rode all day for $3.50-went to the Heard Museum, the Art Museum and took bus to the large Scottsdate shopping mall- all for the one day price. Well within walkingdistance to nice restaurants and pro-team athletic areas too. So simple to follow directions and the concierge made it all easywith maps. All personnel at the hotel were so friendly and asked us repeatedly if they could help us. We will definitely stay there again. Perfect!", "Date": "January 26, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "5.0", "Value": "4", "Sleep Quality": "5", "Rooms": "5", "Location": "5"}, "AuthorLocation": "Friday Harbor, Washington", "Title": "\u201cFloyd the doorman is the best\u201d", "Author": "Cat B", "ReviewID": "UR123527209", "Content": "Every time you enter or leave this hotel, you will pass Floyd, who is wonderfully good-natured, alert, genuinely interested in each individual, caring, and has a wonderful sense of humor. Inside the hotel, which had changed hands from Wyndham to Renaissance only month before I stayed, the rooms are very nice, spacious, and beds are exceptionally comfortable. I spend about 100 nights a year in hotel rooms, so am used to restless nights in hotel rooms, but for the five nights I was here, I slept like a log every night - and that made me hate to leave. Shower has excellent water pressure. The hotel is within a few blocks of lots of interesting restaurants as well as the convention center.", "Date": "January 23, 2012"}, {"Ratings": {"Cleanliness": "5", "Overall": "4.0", "Value": "4", "Sleep Quality": "4", "Rooms": "4", "Location": "5"}, "AuthorLocation": "Tyrone, OK", "Title": "\u201cNice Place Good location\u201d", "Author": "TravBann", "ReviewID": "UR122854349", "Content": "Went for NYE it was walking distance to a bunch of bars and restaurants. Room was great really clean. Parking seemed a little high.", "Date": "January 10, 2012"}], "HotelInfo": {"Name": "Renaissance Phoenix Downtown", "HotelURL": "/ShowUserReviews-g31310-d73757-Reviews-Renaissance_Phoenix_Downtown-Phoenix_Arizona.html", "Price": "$135 - $373*", "Address": "<address class=\"addressReset\"><span rel=\"v:address\"><span dir=\"ltr\"><span class=\"street-address\" property=\"v:street-address\">50 East Adams Street</span>, <span class=\"locality\"><span property=\"v:locality\">Phoenix</span>, <span property=\"v:region\">AZ</span> <span property=\"v:postal-code\">85004</span></span> </span></span></address>", "HotelID": "73757", "ImgURL": "http://media-cdn.tripadvisor.com/media/ProviderThumbnails/dirs/b5/09/b5097d197aa4d33538e7332fb6fc5ec86large.jpg"}}