73840.json

{"Reviews": [{"Ratings": {"Service": "1", "Cleanliness": "2", "Overall": "2.0", "Value": "2", "Sleep Quality": "1", "Rooms": "2", "Location": "3"}, "AuthorLocation": "Vancouver", "Title": "\u201cDisappointing, un-clean, loud\u201d", "Author": "Steinbock2006", "ReviewID": "UR127050629", "Content": "Stayed at many HIE before, never again after this one. There is very limited parking at the hotel. Rooms feel rather small. Maids missed the dirty linen (chocolate stains, I hope???). White/gray towels were in need of replacing many years ago. Internet WIFI is so bad, there is no way to describe it. Breakfast is $8.95 (extra) and of very poor quality. Most people would not feel safe walking outside at night in the area of the hotel. Very, very loud AC system in the room. Arrogant front desk staff. Do I really need to continue to give you a better idea?", "Date": "March 31, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "4", "Overall": "4.0", "Value": "4", "Sleep Quality": "4", "Rooms": "4", "Location": "4"}, "AuthorLocation": "puyallup", "Title": "\u201cfriendly and helpful staff\u201d", "Author": "boat07", "ReviewID": "UR126301177", "Content": "The staff at this hotel were awesome. They were friendly and did all they could to make our stay enjoyable. The location was very good. It is close to the city yet very quiet. They have a bar and bistro that we enjoyed. Breakfast here is not free. They do have a nice selection of choices for your meal. The pool was cold when we stayed and the parking was limited. They do share additional parking in a garage with the hotel next door. Over all we had a very nice stay.", "Date": "March 18, 2012"}, {"Ratings": {"Service": "4", "Cleanliness": "5", "Overall": "4.0", "Value": "5", "Sleep Quality": "4", "Rooms": "3", "Location": "3"}, "AuthorLocation": "New York City, New York", "Title": "\u201cBetter than expected\u201d", "Author": "roberta21", "ReviewID": "UR126204775", "Content": "This hotel offered a clean room, pleasant lobby/bar, good service, small fitness center, wide-ranging buffet breakfast, computer access, outdoor pool and jacuzzi. It is not really Downtown but easily accessible on the lightrail.", "Date": "March 16, 2012"}, {"Ratings": {"Service": "3", "Cleanliness": "5", "Overall": "3.0", "Value": "3", "Sleep Quality": "4", "Rooms": "4", "Location": "5"}, "AuthorLocation": "Calgary, Canada", "Title": "\u201cNice room, some annoyances\u201d", "Author": "HMTY", "ReviewID": "UR125993110", "Content": "The room was nice and beds were comfortable. Very central location as we were there for baseball spring training so we were right in the middle of all of the stadiums. Some things that were annoying about the hotel: slow Wi-Fi, super cold pool and super hot hot tub (so my kids couldn't use either), parking is very limited in front of the hotel (but there is free parking about a block away) and the topper was that we requested a crib for our little guy and they did not have one available. We stayed for 7 nights and finally got a crib the last 2 nights after talking to the manager on the 4th night (after asking at the front desk every day). We travel quite often and I've never requested a crib and not gotten one. There was nothing terribly wrong with this hotel but since we have a young family that wants to use a pool and a crib, I will find a different hotel the next time we are in Phoenix.", "Date": "March 12, 2012"}, {"Ratings": {"Service": "4", "Cleanliness": "4", "Overall": "3.0", "Value": "3", "Sleep Quality": "3", "Rooms": "3", "Location": "4"}, "AuthorLocation": "Chicago, Illinois", "Title": "\u201cExcellent Service, Average Physical Plant\u201d", "Author": "MarshBruce", "ReviewID": "UR125473748", "Content": "Great sevice at breakfast, but very plain food. Can't open windows in room. Free WiFi, but a little slow. Very small bathroom. Thin towels. Attentive service in bar in evening. No bell service; must carry bags yourself, and limited number of baggage carts. Nice people at front desk.", "Date": "March 1, 2012"}, {"Ratings": {"Service": "4", "Cleanliness": "4", "Overall": "3.0", "Value": "3", "Sleep Quality": "4", "Rooms": "3", "Location": "4"}, "AuthorLocation": "toronto", "Title": "\u201cgood for business travel didn't live up to promises - and no hot water!\u201d", "Author": "Odessasteppe", "ReviewID": "UR125042141", "Content": "Couple of points: super super friendly staff, No coffee in lobby as it said on website. Given I was using the place for work, this was a problem. Website said microwave in rooms - which is important for as i do my work in the hotel (we rented a conference room to accomodate our interviews) and don't always have time for lunch. when I asked, I was told microwaves were not in all room, contradicting the site. asked for one, never came. My co worker's room didn't have hot water for a few days. The pool area is very nice. And no one seems to use it! Business centre worked well and was in own room which is ideal.", "Date": "February 22, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "5.0", "Value": "5", "Sleep Quality": "5", "Rooms": "5", "Location": "5"}, "AuthorLocation": "Payson, Arizona", "Title": "\u201cA Great Hotel!\u201d", "Author": "Doris B", "ReviewID": "UR124763925", "Content": "My husband and I need to travel to Phoenix fairly regularly for medical reasons. Our first stay was so pleasant that we keep going back. We were pleased that we get the same room each time--it almost feels like we're home. All the staff is very friendly and helpful. Scott and Melissa in the restaurant are awesome! They make us feel like we are their only guests.", "Date": "February 18, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "5.0", "Value": "5", "Location": "4", "Rooms": "5"}, "AuthorLocation": "Miami", "Title": "\u201cIt's nice Hollyday inn\u201d", "Author": "LESMEX", "ReviewID": "UR124378338", "Content": "I had a nice stay at this Hollyday inn Stuff is very nice and the rooms are very comfortable and quiet, the breakfast is only $8 what I consider a very affordable price. You will like it!", "Date": "February 10, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "3", "Overall": "4.0", "Value": "4", "Sleep Quality": "5", "Rooms": "5", "Location": "4"}, "AuthorLocation": "new york", "Title": "\u201cpleasant surprise.\u201d", "Author": "prdtpc", "ReviewID": "UR124030279", "Content": "I recently traveled to phoenix with my girlfriend to attend a concert and we stayed at this holiday inn and were extremly pleased with our stay. As other reviews have stated the hotel is not exactly in the heart of downtown however there is public transportation right down the street and getting downtown is quick and easy. Also there are some great restaruants that are right next to the hotel we definitly recommend alexis for italian and mi patio for mexican food both were delicious.The hotel was pretty modern and the rooms were of a decent size, we found the bed to be super comfortable, the fridge in the room was a big plus for storing drinks and snacks. The staff at the hotel was superfriendly always asking us how our stay was going and if there was anything they could do for us. My only complaint about the hotel would be the state of their pool, the pool was dirty when we checked it out on the first night with water bottles floating in the pool and wrappers all over the floor, furthermore there were no lounge chairs which was dissapointing as we wanted to lay out by the pool and get a tan. All in all we had a great stay at the hotel and if we are ever in the phoenix area we will def return to this property as the price was right, the hotel was modern and the location was convienent.", "Date": "February 2, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "5.0", "Value": "5", "Sleep Quality": "5", "Rooms": "5", "Location": "5"}, "AuthorLocation": "Olathe, Kansas", "Title": "\u201cGreat staff, great food, great service.\u201d", "Author": "thomasml", "ReviewID": "UR123740075", "Content": "I'm a frequent business traveler and always stay here. My family came with me during a recent stay and I can say without hesitation this hotel treated us with the same top quality service I've been receiving for several years. This Holiday Inn is well managed and maintained, and recruits the very best talent which is very important! I should also note that I think the food in the restaurant is top notch.", "Date": "January 28, 2012"}, {"Ratings": {"Service": "4", "Cleanliness": "4", "Overall": "4.0", "Value": "4", "Sleep Quality": "4", "Rooms": "4", "Location": "4"}, "AuthorLocation": "Calgary", "Title": "\u201cAbove expectations\u201d", "Author": "Deborah T", "ReviewID": "UR123677805", "Content": "I recently stayed at this hotel for 8 nights while taking a course a couple of blocks away. The staff were mostly very friendly (especially Melissa who brought up room service and served me in the restaurant), the room was clean, and the bed comfortable. The pool area was great, and the wine servings generous :) I liked that the Light Rail was a block away. The restaurant food is quite good, especially the breakfast buffet. There were two negative things about my experience. First, I ended up adding a couple of nights to my original booking that had been done through my administrative assistant. The website showed those nights as $30 cheaper than what I was paying throughout the week; however, the employee handling my checkout insisted that the price was what had been agreed upon. I wasn't happy about that - I felt I should have been giving the going rate for the extra nights I ended up staying. Unfortunately, I was hurrying to catch a flight, and did not have time to speak with a manager. Whether or not the manager would have given me the going rate, I don't know. Perhaps! The second negative -and this is the one thing that would stop me from ever staying in this hotel again - is that the internet connection was lousy. I tried both wireless and not - web pages took ages to load, if they ever actually did. This made it impossible to work from my hotel in the evenings, and on the weekends, when I wanted to price car rentals and see what Phoenix had to offer, I just couldn't access pages I needed to access. Simple email was ok, however. If the internet connection were improved, I would certainly stay at this hotel again.", "Date": "January 27, 2012"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "5.0", "Value": "5", "Sleep Quality": "5", "Rooms": "5", "Location": "5"}, "AuthorLocation": "Denver, Colorado, United States", "Title": "\u201cExtraordinary service\u201d", "Author": "Jeff J", "ReviewID": "UR122284986", "Content": "I love this hotel and it is the only place I stay when visiting Phoenix. The staff is always helpful and extremely courteous. I first started staying here 3 years ago and have never been anything less than thrilled. The low turnover of staff is a good indicator to me that people love working there. As a regular traveler (over 50% on the road), I have a pretty reasonable expectation around amenities -- this hotel exceeds my expectations.", "Date": "December 30, 2011"}, {"Ratings": {"Service": "1", "Cleanliness": "3", "Overall": "1.0", "Value": "3", "Sleep Quality": "3", "Rooms": "3", "Location": "4"}, "AuthorLocation": "Phoenix, Arizona", "Title": "\u201cHorrible Customer Service\u201d", "Author": "tom v", "ReviewID": "UR120387291", "Content": "The worst customer service in the business. The hotel management and restaurant staff are rude and incompetent.", "Date": "November 9, 2011"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "5.0", "Value": "4", "Sleep Quality": "4", "Rooms": "5", "Location": "5"}, "AuthorLocation": "Evanston, Illinois", "Title": "\u201cService is extraordinary\u201d", "Author": "Trvl_Lite_10", "ReviewID": "UR120052569", "Content": "From the minute I walked in the door, the service at this hotel was extraordinary. Briana, at the front desk, juggles many tasks with ease. I had arrived early in the day, and there was no room available. In between greeting me, checking out someone else, and answering the phone, she took my bags and placed them in a secured room so that I could go for a walk. When I got to my room, I need to setup up my computer and get to work for a presentation the next day. The desk chair was stuck in position and I could not raise it to work at the desk. Stephanie from housekeeping got on it right away and within minutes I had a new desk chair. Stephanie also insisted on helping me up to my room with my bags because I had returned with a cup of coffee, so did not have enough hands. When I needed a light bulb replaced, that also happened very quickly. This wasn't because they were bored, as the hotel was close to full. Besides a coffee pot in the room, in the morning there is free coffee in the lobby, and it was excellent. I did not eat in the hotel, but walked just a few blocks to a little mall that has a few casual restaurants (Thai, Italian, Mexican, Deli, and Starbucks). The only issue with the room was that the air conditioning/heat was loud, so I kept turning it on and off. It was comfortable enough as the temperature outside was only(!) about 85. The hotel is only a couple blocks from the Osborn/Central light rail stop. I took it from the airport, and got there from a free shuttle at the airport. I would definitely stay here again.", "Date": "November 1, 2011"}, {"Ratings": {"Service": "4", "Cleanliness": "5", "Overall": "5.0", "Value": "5", "Sleep Quality": "5", "Rooms": "5", "Location": "5"}, "AuthorLocation": "Snowflake, Arizona", "Title": "\u201cClose enough to downtown, far enough away...\u201d", "Author": "kingmatyas", "ReviewID": "UR120041165", "Content": "If you are in the Phoenix area and are forced to stay in the down-town area, this should be your first option to look at... The wife and i recently had to be in down town Phoenix for an 8am meeting and we didn't want to deal with metro traffic so we searched for hotels in the area. The hotels in Downtown are not cheap, we were looking at $250 minimum for a Sunday night stay. i went to priceline and named my own price for $51/night and this is what I got. i couldn't have been happier. Great location, ultra clean, just 3 miles north of downtown, and restaurants all around. The only thing bad was the breakfast. I would recommend this place to anyone.", "Date": "November 1, 2011"}, {"Ratings": {"Service": "4", "Cleanliness": "5", "Overall": "5.0", "Value": "5", "Sleep Quality": "5", "Rooms": "5", "Location": "5"}, "AuthorLocation": "Rhode Island", "Title": "\u201cGreat Little Hotel\u201d", "Author": "KirD", "ReviewID": "UR118580044", "Content": "The staff at this hotel generally did a good job and the rooms are very clean. Good internet connectivity except it seems to kick one off once a day. Parking in front is inadequate and they send you around to a hotel behind this one. It is easier to park at the ESA across the street.", "Date": "September 25, 2011"}, {"Ratings": {"Cleanliness": "5", "Sleep Quality": "5", "Overall": "5.0", "Value": "5", "Service": "5"}, "AuthorLocation": "Pahrump", "Title": "\u201cWhat a WODERFUL experience\u201d", "Author": "JackH_3681", "ReviewID": "UR115633967", "Content": "My wife and I went to this hotel as assigned for convention lodging. Our experience started upon arrival. My first contact was with the General Manager, Wendy Paler There was an issue at the time of check-in and by the time I had my vehicle unloaded and returned to the loby, the issue was resolved to my complete satisfaction. I was very comfortable that the training of this staff was customer satisfaction with a smile. I then met the Director of Sales, Darrell Surhigh. What a professional he is. Once he discovered that I was there for a convention, he knowing there would be several otghers of my organnizaion arriving over the next two (2) days, he asked me what they would expect. Darrell sounded very concerned and wanting to satisfy so I was very candid with him about the organization. As such, all of their requests were more than completed, up to and including the Hotel renting another shuttle vehicle to shuttle guests to and from the hotel from early morning to late evening hours. Now let me tell you about Stephanie, the Manager of housekeeping. What a fantastic lady. She was everywhere all the time and I never saw her without a smile. Her staff was second to none. We never returned to our room after it being cleaned and it not being as spotlesss as the day we arrived. The housekeepers are second to none The management staff deserve the highest praise possible. I did not meet one associate who did not speak perfect english even with a varienty of nationalities. I knew any questions or comments I had were understood and I was able to have open communications with each and every one of them. The breakfast buffet was fantastic. The serving table was always clean and orderly, the breakfast choice was very well presented. The food was hot (when required), and a very broad choice was present for selection. The eating tables were always clean and there were cloth napkins present with clean silverware at the seating locations. Brett (unknown if he is a manager or not) was alwas present and served the guests well. The dining room was set up well for evening meals and the menue had a wide selection on choices. We ate several dinners there and each meal was very well presented and the amount of food was beyond what either my wife or myself could complete. If there is personal and cooperate recognition for managers, associates and overall hotel award, this hotel deserves the highest in all. Jack Hennigan My next", "Date": "July 21, 2011"}, {"Ratings": {"Cleanliness": "5", "Sleep Quality": "5", "Overall": "5.0", "Value": "5", "Service": "4"}, "AuthorLocation": "London, United Kingdom", "Title": "\u201cGreat location and good service\u201d", "Author": "edupolo", "ReviewID": "UR115217175", "Content": "We stayed there a month ago and the relation between price and quality was very very good. We really enjoyed how spacious the room was and how easy it was to check in and check out. We would definitely recommend it.", "Date": "July 10, 2011"}, {"Ratings": {"Cleanliness": "5", "Sleep Quality": "5", "Overall": "5.0", "Value": "5", "Service": "5"}, "AuthorLocation": "Anchorage, Alaska", "Title": "\u201cIt was a very hospitable staff - most frioendly & always willing to assist our needs!\u201d", "Author": "Jrice76", "ReviewID": "UR114741163", "Content": "Thanks for everything - We plan to return at some future date. Judy Rice", "Date": "June 25, 2011"}, {"Ratings": {"Cleanliness": "4", "Sleep Quality": "4", "Overall": "3.0", "Value": "2", "Service": "1"}, "AuthorLocation": "Calgary, Canada", "Title": "\u201cBelow Average Holiday Inn\u201d", "Author": "Woodchuckwally", "ReviewID": "UR114695892", "Content": "My expectations were for a three star hotel but this is a two star at best. It appears to be a formerly beat-up property that has been renovated and slapped a 'HI' sign on the door. It is not really in downtown - in fact it is 5 train stops away from the heart of downtown. On the bright side the hotel is not too far from major freeways and the airport. The parking lot is tiny - if you can't park there forget about it because you will never understand the directions given by front desk staff to and out of the shared parking lot with another hotel. The \"Business Center\" is a small room with 2 computers and no privacy which allows the gawkers to get their fill as they trundle to the elevators. No conference room or steakhouse is visible on the property. The restaurant flows out from the tiny lobby. Room service is advertised to run from 6 a.m. - 10 a.m. Don't believe there is any evidence of it on the four nights I was there. Before midnight of the first night I put out the breakfast order for 6:00 a.m. In the morning there was no knock on the door at 6:00 a.m. I waited 5 minutes and dialed room service. I got the front desk and requested my order to be sent up right away. By 6:20 there was no follow-up call from the front desk so I called down and was told the cook had arrived at 6:00 and was \"working on it.\" I told the front desk a tour bus was picking us up at 7:00. No action again. At 6:35 I called down again and asked when if ever the food was going to be ready. At 6:42 I was told my order was going to be ready at seven. Just one problem - the tour bus is going to be here at 7:00 I reminded him. I indicated my dissatisfaction and said if they were not capable of fulfilling my room service order they should have told me right away and I would have made alternate arrangements. I don't believe the staff have grasped the concept of customer service. All they could offer us was 2 complementary breakfast buffet tickets which we used on the last day there. It was fair at best. On most mornings the food would just sit there as there were very few customers. The owners either need to eliminate the restaurant and offer this property up as a no frills 2 star motel @$55 per night or seriously upgrade their facility and staff to get it to an $85 per night level. Not in the heart of downtown so not a lot of restaurants nearby - hey I miss Frisco - but for breakfast your best option is the Good Egg in the Park Plaza building on the way to the train and half a block down. In the same building is a great spot for lunch - hot or cold sandwiches called simply the Deli. To stock up on bottled water, etc. turn left out of the hotel and walk a block to Walgreens or two blocks to the right to get to Safeway. There are no safes in the room so the in-room literature advertises to leave your valuables at the front desk. When you get to the front desk you find there are no individual safety deposit boxes as you would expect but a communal hotel safe that the staffer was unable to open. After the fourth try I told her not to bother. The front desk staff are often absent from their posts, and not very knowledgeable about their city. The management staff are invisible. The only competent staff are the housekeeping staff who are actually friendly. I always tip for maid service or any ABCD (Above and Beyond the Call of Duty) service everywhere I stay so I was pleased with the cleanliness and somewhat larger standard room and the comfortable beds. Personally I would think twice about coming back to this property but it would work for budget conscious travelers with no cars.", "Date": "June 24, 2011"}, {"Ratings": {"Cleanliness": "5", "Sleep Quality": "4", "Overall": "5.0", "Value": "5", "Service": "5"}, "AuthorLocation": "Newport News, VA", "Title": "\u201cWonderful Stay\u201d", "Author": "Rlm48", "ReviewID": "UR112241814", "Content": "I was in Phoenix for two weeks to visit my new granddaughter. I cannot say enough wonderful things about this hotel. I asked for a room with a city view and they gave me a room on the next to the top floor with just that! My room was beautiful and comfortable. Every evening when I got back after visiting the baby, my room had been immaculately cleaned. The staff were wonderful also. Highly recommend!", "Date": "June 8, 2011"}, {"Ratings": {"Cleanliness": "5", "Sleep Quality": "5", "Overall": "5.0", "Service": "5"}, "AuthorLocation": "Memphis, TN", "Title": "\u201cNice quiet, safe area\u201d", "Author": "travellingalone", "ReviewID": "UR111772977", "Content": "I used American Airlines mileage to stay at this hotel on the 4th and 5th of May. I was backpacking some in AZ and didn't want to waste the money for a cab or rental car. The hotel is within 2 blocks of the light rail and you can take the shuttle from the airport to 44th street and buy a light rail pass. I bought a 3 day pass for $10.50 and could even use the city bus system to reach Camelback Mountain to hike. The hotel has recently been renovated and the decor is modern and sleek. My room was great with choices of firm and soft pillows, a small fridge, and coffee maker. The pool is right near the lobby and nice for the AZ heat. I was grateful for the business area were I was able to get online and print directions for walking, the light rail and city buses to sights nearby. I rode the light rail down to Chase Field and was able to purchase a Diamondback ticket under cost from a scalper (they have to be licensed to scalp tickets legally). I am a female and never felt unsafe riding the rail and walking to it and from it from my hotel. There is a Walgreens on the corner, Starbucks down the street and plenty of places to eat nearby. On my 2nd day @ the hotel housekeeping came to my room and was suprised that I was there. She stated that I was on her sheet to have checked out. When I was leaving the hotel I stopped at the desk and the housekeeper had already notified them and the receptionist apologized for their error and handed me new room keys. If anything that would be a con for this hotel is that the fitness room only contained a few pieces of cardio equipment and no weights or machines for resistance training. All the staff that I encountered and asked questions about attractions were very pleasant and helpful. If I return to Phoenix, I would definately look into staying here again. It's a quiet area, away from the hussle and bussle of downtown but, conveniently located.", "Date": "June 6, 2011"}, {"Ratings": {"Cleanliness": "5", "Sleep Quality": "5", "Overall": "5.0", "Value": "5", "Service": "5"}, "AuthorLocation": "Olathe, Kansas", "Title": "\u201cThe only place I stay when on business in Phoenix\u201d", "Author": "thomasml", "ReviewID": "UR111102268", "Content": "I work in the Phoenix area often, and will only stay at this hotel. The staff is extremely friendly and helpful, and the facilities have been updated very nicely.", "Date": "June 2, 2011"}, {"Ratings": {"Service": "2", "Cleanliness": "3", "Overall": "2.0", "Value": "3", "Sleep Quality": "4", "Rooms": "4", "Location": "3"}, "AuthorLocation": "Tucson, Arizona", "Title": "\u201cNice looking hotel, service was below average!\u201d", "Author": "hipv520", "ReviewID": "UR107430851", "Content": "As an employee, I would think that service would be a lot better than what it was. When I first walked in, there was no smile on the front desk agent and every time that I walked by, I had to greet them first. I used there name but they did not use mine. So when I walked into my room, the shower and sink were running. I had to take a shower and it was freezing. So I walked down to the front desk to let them know and they said, \"yeah we know, we are getting it fixed\". A little notice when I checked in would have been nice since I had been driving for 2 hours and to have a cold shower was not something that I was expecting. On top of that, they did nothing to make sure my shower was back to having hot water or even attempt to make my first impression better. The one bright spot was the bartender and room service that greeted me with a smile and remembered my name. I do not think that I would stay here again and I would not recommend anyone to stay here. Yes the decor looked good, but service is what should drive a company and it failed to make my experience great...especially since it was my Birthday!", "Date": "May 8, 2011"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "4.0", "Value": "4", "Sleep Quality": "4", "Rooms": "4", "Location": "5"}, "AuthorLocation": "Toppenish, Washington", "Title": "\u201cNice Phoenix location\u201d", "Author": "planegirl", "ReviewID": "UR99111109", "Content": "This hotel is located downtown Phoenix 1 block from light rail system. We stayed here a week while my husband took a class and I relaxed. Front desk staff was awesome. Restaurant staff could use a little improvement, except the young lady in the bar she was great. Parking is scarce. Nice clean rooms and pool. Would stay here again.", "Date": "March 6, 2011"}, {"Ratings": {"Service": "1", "Cleanliness": "1", "Overall": "1.0", "Value": "1", "Sleep Quality": "1", "Rooms": "1", "Location": "3"}, "AuthorLocation": "Lihue", "Title": "\u201cNot hygienic! Disorganized service.\u201d", "Author": "mainland_visitor", "ReviewID": "UR98240465", "Content": "When I checked in, my room key wouldn\u2019t work -- a woman saw me struggling with the door and asked, \u201cWhat are you doing? That\u2019s my friend\u2019s room!\u201d After I went back down to the front desk, again waited in a long line to be assigned a room that wasn\u2019t occupied, there were hairs (and not from one\u2019s head!) on the bathroom floor. YUCK! The complimentary pens all had caps chewed by the previous guest. Bedside lightbulbs were burnt out. In the morning, I thought my stay would be redeemed by the lovely breakfast buffet. However, as I got up to leave, I was presented with a bill. I expressed my surprise that it wasn\u2019t a complimentary meal and was told that \u201cyeah, everyone thinks it\u2019s free.\u201d So \u2013 what? They\u2019re purposely trying to scam customers? PUT UP A SIGN WITH THE PRICE! There\u2019s a Radisson directly behind the Holiday Inn on N. 2nd Ave. Try there!", "Date": "February 27, 2011"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "4.0", "Value": "5", "Sleep Quality": "4", "Rooms": "5", "Location": "4"}, "AuthorLocation": "Denver, Colorado", "Title": "\u201cGreat staff and great suite for the money\u201d", "Author": "Greengodess39", "ReviewID": "UR88949445", "Content": "Just wanted to take the time to say that this little hotel exceeded all my expectations. Booked a standard was upgraded to a suite and it was wonderful. The staff were very courteous of the area. The only draw back for me was the location. as it was not centrally located as I suspected. The hotel was renovated about two years ago and has a new feel I will stay here again next year. My job requires internet access and this was the first hotel that I stayed at that I did not have to struggle to simply utilize the net.", "Date": "December 3, 2010"}, {"Ratings": {"Service": "4", "Cleanliness": "4", "Overall": "4.0", "Value": "5", "Sleep Quality": "5", "Rooms": "5", "Location": "5"}, "AuthorLocation": "Benson, AZ", "Title": "\u201cGreat Place to Stay! Big room for little $\u201d", "Author": "DavidBryan", "ReviewID": "UR88389898", "Content": "I try to stay in this hotel everytime I go to Phoenix. Rooms are large, beds and linens are comfortable, hotel is quiet AND I get this at a price a lot less than other hotels. Just tried the restuarent for the first time in November 2010 -- breakfast buffet at $8. Good.", "Date": "November 27, 2010"}, {"Ratings": {"Service": "1", "Cleanliness": "2", "Overall": "3.0", "Value": "3", "Sleep Quality": "4", "Rooms": "3", "Location": "5"}, "AuthorLocation": "Tucson", "Title": "\u201cGreat Location, Incompetent Staff\u201d", "Author": "TucsonLily", "ReviewID": "UR84591573", "Content": "When I arrived at this hotel it took more than 20 minutes for me and my two colleagues I was traveling with to be checked in. We had to ask several times for breakfast coupons and light rail tickets. When I finally reached my room, my keys did not work. I called and asked if keys could be brought up to me. After waiting at least ten minutes I walked down and had to ask again for new keys. An hour later when I arrived at my room after walking around the hotel, there was a man trying to get into my room because he had been assigned the same room. The location to the light rail and downtown was great and very helpful! This was the best part of the hotel. The bathroom in my room was clean on first appearance. However, when I looked more carefully, under the sink hadn't been mopped recently, the shower was chipped, there was coffee spilled all over the back of the door and the toilet took two tries to flush. The breakfast was very nice, helpful servers and a nice variety of foods. Incompetent may seem like a harsh word, but after much thought it fits!", "Date": "October 24, 2010"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "4.0", "Value": "3", "Sleep Quality": "5", "Rooms": "3", "Location": "3"}, "AuthorLocation": "Montana", "Title": "\u201cGood hotel but not centrally located\u201d", "Author": "CLSMontana", "ReviewID": "UR83360178", "Content": "This hotel is a good place to stay if you do not mind using public transportation (1 block away) or driving. Staff were pleasant and there is an on-site restaurant and bar. Rooms appear to be remodeled and were very comfortable. My only concern was the sink water was warm at night and the shower was only warm in the morning. Otherwise, it was a good stay.", "Date": "October 13, 2010"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "5.0", "Value": "5", "Sleep Quality": "5", "Rooms": "5", "Location": "4"}, "AuthorLocation": "Burlington, WI", "Title": "\u201cVery courteous staff and nice big jacuzzi suite!!\u201d", "Author": "ahueby", "ReviewID": "UR83073565", "Content": "We stayed for the convenience of the airport nearby. The room was very clean and much bigger than expected. The jacuzzi suite was roomy and functional. Big shower as well. All the staff from the housekeepers to the front desk to the restaurant were all super nice! The train/trolly to Mill Avenue was really close (30 min ride but cheap and convenient).", "Date": "October 11, 2010"}, {"Ratings": {"Service": "4", "Cleanliness": "4", "Overall": "3.0", "Value": "4", "Sleep Quality": "3", "Rooms": "3", "Location": "3"}, "AuthorLocation": "San Diego, California", "Title": "\u201cNot your typical Holiday Inn\u201d", "Author": "sdtravelguy", "ReviewID": "UR82068867", "Content": "Although this hotel is quite clean and the staff are very friendly, it still has the feel of a lower graded hotel. The lobby is very small, tiny restaurant and the bar has room for about 5 people. I didn't see any meeting space, which most full service Holiday Inn's would have. The parking is very confusing, and inconvenient. There are about 10 to 15 spaces at the actual hotel, so they share a parking garage with the hotel behind them, and then you have to walk back to the hotel. The room was very nice, but I found it strange the shower had no soap holder, nor anywhere to place your soap, shampoo, etc. Overall, the stay was decent, but it wouldn't be my first choice while staying in Phoenix.", "Date": "October 4, 2010"}, {"Ratings": {"Service": "4", "Cleanliness": "4", "Overall": "3.0", "Value": "3", "Sleep Quality": "3", "Rooms": "3", "Location": "5"}, "AuthorLocation": "Palos Hills, Illinois", "Title": "\u201cBasic, but nice and clean\u201d", "Author": "10withamop", "ReviewID": "UR76074264", "Content": "Was going to stay at the Radisson next door, but my co-worker who was out in Phoenix the week before me told it was a dump, so I switched to the Holiday Inn. Room was nice and had a fridge. Nothing spectacular but it met my needs. Hotel was clean, and staff was pleasant. Workout room is very small and the air was not working in it, so that stunk. Location to my office was its biggest plus for me as it was just steps from my companies office. All in all not bad even if it is a tad expensive.", "Date": "August 20, 2010"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Overall": "5.0", "Value": "5", "Sleep Quality": "5", "Rooms": "5", "Location": "5"}, "AuthorLocation": "Selah, Washington", "Title": "\u201csatisfied\u201d", "Author": "bmwboy79", "ReviewID": "UR71093184", "Content": "i had a great stay at this hotel for the second time. first time i was there 3 weeks. i got sick and they even called my room to check on me and see if i needed anything.", "Date": "July 16, 2010"}, {"Ratings": {"Service": "4", "Cleanliness": "4", "Overall": "4.0", "Value": "5", "Sleep Quality": "3", "Rooms": "3", "Location": "5"}, "AuthorLocation": "", "Title": "\u201cGreat Value in Downtown Phoenix\u201d", "Author": "678855", "ReviewID": "UR69320628", "Content": "This hotel has great rates on the rooms and certainly is adequate for a stay in Phoenix. I was there for a week and there was a couple hiccups in my stay. The housekeeping department didn't refresh the plastic cups and didn't provide any shampoo in the rooms. When I complained, the hotel quickly and politely gave me more shampoo and plastic cups. The location for downtown Phoenix is great.", "Date": "July 1, 2010"}, {"Ratings": {"Service": "3", "Cleanliness": "4", "Overall": "3.0", "Value": "3", "Sleep Quality": "4", "Rooms": "4", "Location": "3"}, "AuthorLocation": "London", "Title": "\u201cAverage\u201d", "Author": "ChiFT", "ReviewID": "UR63576508", "Content": "Stayed here for two days while attending a conference at the convention centre. I would have prefered to stay in a hotel adjacent to the convention centre but stayed here instead because all the hotels adjacent to the convention centre were fully booked and this hotel doesnt look too far. Although it is only a couple of stops from the convention centre by light rail, it takes on average about half an hour to get there taking into account the time waiting at street crossings, waiting for a train, walk to the hotel and the actual train journey itself. So its not too inconvenient but would rather spend the time on more productive things. The hotel is average and not particularly exciting. The lobby is a bit dull but the room is comfortable. One's impression of a hotel is often influenced by what other people are staying there at the same time. When I stayed, the other guests seem a bit scruffy and definitely not the business meeting type. Breakfast is OK. I had one dinner there and it was OK too. On my second day. it was midafternoon and they still hadnt made my room. I was on the way out and mentioned this to the receptionist. I couldnt quite believe what she said, \"you would like us to make you room ?\" Sure, obviously !", "Date": "May 8, 2010"}, {"Ratings": {"Service": "1", "Cleanliness": "3", "Overall": "2.0", "Value": "2", "Sleep Quality": "1", "Rooms": "2", "Location": "3"}, "AuthorLocation": "colorado", "Title": "\u201cAvoid this hotel if you can\u201d", "Author": "decasto", "ReviewID": "UR57628503", "Content": "I have overall been very pleased with the Holiday Inn chain over the years for my business travel, but this hotel is the one glaring exception. The staff is disorganized and less than friendly and I had a horrible issue with the thermostat in my room that was not resolved for the 4 nights I stayed. Was not even able to sleep because the room was HOT (about 80 degrees) despite the fact that the a/c was turned on high. Lots of noise, no cool air. Nothing was done about this during my stay and unfortunately I was too busy during the week to move to another hotel. Avoid this place if you can.", "Date": "March 3, 2010"}, {"Ratings": {"Service": "3", "Cleanliness": "4", "Overall": "3.0", "Value": "3", "Location": "3", "Rooms": "3"}, "AuthorLocation": "Denver", "Title": "\u201cDecent Value\u201d", "Author": "BJT", "ReviewID": "UR54130330", "Content": "Three night stay - in town for the Packers/Cardinals game. When we checked in, the hotel seemed almost vacant. Nice room with small fridge & good-sized bathroom area. Decent location. Breakfast buffet was a good value - about $8.50 pp with scrambled eggs, hash browns, bacon/sausage, biscuits/gravy, pancakes/french toast, fruit and yogurt daily. Most hotels charge at least $15 pp for that level of buffet. Our waiter in the restaurant was very friendly and attentive, even refilling our juice glasses instead of making us get the refills ourselves. Front desk staff a little pokey. Tried to use the computer in the lounge to print boarding passes, but couldn't get connected to internet. Stopped the manager & asked if there was anything he could do. He said he would have to get them to reset the server & walked off. I sat for about 5-10 minutes waiting for someone to come back and let me know if it was fixed...nothing. Finally, I just tried again and it worked. Would it have killed him to stop by and let me know it was back up and running? Overall, decent hotel, decent location. Don't know the per night price for the room since we got as part of a Travelocity air/hotel package.", "Date": "January 22, 2010"}, {"Ratings": {"Service": "3", "Cleanliness": "5", "Overall": "4.0", "Value": "3", "Location": "4", "Rooms": "4"}, "AuthorLocation": "Albuquerque, NM", "Title": "\u201cNice hotel with some drawbacks\u201d", "Author": "tsmithNM", "ReviewID": "UR53806278", "Content": "We stayed at the Holiday Inn during Phoenix Marathon. My wife and I travelled with four friends. The hotel was in a decent location; very close to downtown. However, other than a Walgreens, there is not much within walking distance. The hotel interior was very nice. The restaurant and bar area seemed like a nice place to hang out. However, there is no breakfast included here-one of my major complaints. They did offer a breakfast buffet for $8.50/person. But the Good Egg was a great breakfast location just 2 minutes away-where you could get a better bang for your breakfast buck. The other drawback was the parking situation. There is a small parking lot in front of the hotel-about 20 spaces. They also share a parking lot with the Radisson-which is a decent walk from the Holiday Inn. If you have luggage, you need to unload before you park your car The rooms are a comfortable size. We were in a room with 2 queen beds and felt a little cramped. There is a desk, small fridge, and small bathroom. Our friends stayed in a suite-which was a nice size. However, the suites only had one TV in one room. Our room did not have a microwave either. The beds were very comfortable and the room itself was quiet. We could not hear noise from other rooms or doors closing. The pool and hot tub were nice. They had towels available at the pool. There is a business center that we did not use. The free wifi worked well in our room. We reserved directly with the hotel and paid 92/night. I know this hotel sometimes charges 200 or more; it is not worth it for this much. For what we paid, this hotel is a good option. I could live with the parking situation if they would offer a free breakfast.", "Date": "January 18, 2010"}, {"Ratings": {"Service": "2", "Cleanliness": "2", "Overall": "3.0", "Value": "1", "Location": "2", "Rooms": "3"}, "AuthorLocation": "Jordan", "Title": "\u201cExpensive more than $250/night without breakfast\u201d", "Author": "roubey", "ReviewID": "UR44763831", "Content": "I stayed there for more than seven days, newly renovated you can consider it as 4* not more, there is some problem with the bathroom so I can't sleep the whole night some times. Very expensive I paid more than $250/night without breakfast, also the breakfast is very expensive (no open buffet only by order small omlet dish will cost you around $20). Clean and staff experience is fair, they are not so professional. I recommend this hotel because it's newly renovated and clean \"brand new\".", "Date": "September 26, 2009"}, {"Ratings": {"Service": "5", "Cleanliness": "5", "Business service (e.g., internet access)": "5", "Check in / front desk": "5", "Overall": "5.0", "Value": "5", "Rooms": "5", "Location": "5"}, "AuthorLocation": "Phoenix, AZ 85051", "Title": "\u201cExcellent Experience!!\u201d", "Author": "gidcumb14", "ReviewID": "UR22353436", "Content": "The location is great and the staff is very friendly. They have a great little bar/restaurant area. They also offer a pillow service where you can pick what type of pillow you would like to sleep on. Highly recommend that service.", "Date": "December 1, 2008"}, {"Ratings": {"Service": "2", "Cleanliness": "4", "Business service (e.g., internet access)": "3", "Check in / front desk": "3", "Overall": "2.0", "Value": "2", "Rooms": "3", "Location": "4"}, "AuthorLocation": "arizona", "Title": "\u201cDisappointed\u201d", "Author": "JJY_8", "ReviewID": "UR16159120", "Content": "I was very disappointed with this hotel. The staff did not seem very knowledgeable. I needed directions to the hotel and the person who answered had no idea. She didn't even offer to ask another employee who was familiar with the area for directions. I also expected continental breakfast or free coffee. They did have a starbucks inside but it never seemed to be open. No one knew how to make coffee so I had to go down the street for a quick coffee to go. Plus I had specifically asked if the room had a microwave it didn't. NO laundry room on the premises. I had to go a few blocks for the laundry mat. I really liked the remodeling but I felt they had skimped on other things that were definitely needed ie: microwave in their \"suites\", laundry room. I", "Date": "May 18, 2008"}, {"Ratings": {"Service": "4", "Cleanliness": "5", "Business service (e.g., internet access)": "5", "Check in / front desk": "4", "Overall": "4.0", "Value": "4", "Rooms": "5", "Location": "5"}, "AuthorLocation": "DEN", "Title": "\u201cGreat Rooms!\u201d", "Author": "Shelleeee", "ReviewID": "UR14741331", "Content": "This Holiday Inn was great. It\u2019s been recently remodeled so the rooms are beautiful and comfortable. This hotel would be perfect if they did something about the parking situation. If you aren\u2019t able to snag one of the 20 spaces available in front of the property you have to park about a block away in the Radisson parking garage. It\u2019s not a huge deal aside from the fact that an adult book store is located right across the street, making your walk to the hotel a bit creepy. I would say this isn\u2019t the safest place for a women traveling alone to stay if she is arriving after dark. It\u2019s a shame because beyond the parking situation this hotel is wonderful. I travel around 3 times a month and found this room to be one of the nicest rooms I\u2019ve had in a long time. The lobby is also clean and comfortable and the location is great if you are conducting business downtown Phoenix.", "Date": "April 2, 2008"}, {"Ratings": {"Service": "4", "Cleanliness": "4", "Business service (e.g., internet access)": "3", "Check in / front desk": "4", "Overall": "4.0", "Value": "3", "Rooms": "4", "Location": "3"}, "AuthorLocation": "Reading, PA", "Title": "\u201cNewly Renovated Property!\u201d", "Author": "Berks1970", "ReviewID": "UR14272166", "Content": "We ended up here after a flight issue at Sky Harbor-Phoenix. The hotel is about 15-20 minutes away and about a $25 cab ride. There is no shuttle from the airport. We booked two rooms. Check-in was smooth, and the front desk folks were friendly. We had to wait for one of the rooms to be cleaned because we wanted two close to each other, and one of the desk clerks offered some of our party some complimentary coffee drinks from the coffee bar in the lobby. That was a very kind gesture. Since we're Platinum Priority Club members, we also got nifty little welcome bags with water, fruit, and chocolates. The rooms were average to smallish in size, each with two double beds. Not much of a view, just the downtown Phoenix city-scape. There are no balconies. Nice flat-screen TVs in the room. When the TV across the room wasn't working, we called the front desk and someone from the staff was up almost immediately to correct the problem. The property seems to be just about done with renovations, so you may still encounter a few rough edges at present, but nothing that would put me off staying here. The bathrooms were clean and functional, although our room was out of tissues. The room across the hall seems to have AC that isn't really working that hard. The double beds were comfortable, if maybe a little small for grown-ups. Nice little business area downstairs with two PCs and a printer. Overall, I can't say there weren't a couple issues, but overall, the staff did a great job fixing the small things that weren't quite up to par. We enjoyed our short stay and would recommend it if your business takes you to this part of Phoenix.", "Date": "March 13, 2008"}, {"Ratings": {"Service": "3", "Cleanliness": "5", "Business service (e.g., internet access)": "5", "Check in / front desk": "2", "Overall": "3.0", "Value": "3", "Rooms": "4", "Location": "2"}, "AuthorLocation": "Chicago, Illinois", "Title": "\u201cBrand New\u201d", "Author": "msfunk", "ReviewID": "UR13292226", "Content": "I just returned to Chicago from Pheonix. I stayed at the Holiday Inn Midtown for the Superbowl. The property just opened after a renovation and I must say it was tastefully done - modern and simple. Of course when something is brand new there are always glitches. The rooms are on the small side and do not have much of a view. There is a fridge and coffee maker with Starbuck's coffee. The huge comfy chair is a nice touch. The towels were so new they left tons of white lint in my dark hair. The heat didn't really warm the room but sounded like a jet was landing in my room. I finally turned it off and kept making noises the whole time. The shower went from cool to warm to hot to cool all in one 5 minute shower all three days I was there. The lobby is nice, modern and open and the pool is small but interesting with rocks and plenty of chairs. The place is way under staffed and seemd very confused most of the time. While everyone was pleasant and tried really hard, the manager walked around and looking nervous. He didn't offer to help though. The lobby resaurant was booming the morning of the Superbowl but there was 1 cook and 1 waiter. I kept hearing how all of the orders were wrong while I waited 20 minutes for a cup of regular coffee (not a blended drink) at the Starbuck's counter staffed by the 1 waiter. The manager just kept watching and telling the 1 waiter to go get my coffee. I think the manager should have poured it himself. The waiter already had his hands full. Finally the cook just walked out - left all the customers high and dry... Why not over staff and let someone go if needed??? Oh yeah, there was also a huge fight between 4 girls and a guy in the hall to my room. Nice touch - I felt like I was in the inner city. Overall I didn't hate the place. I think they should train the staff and have more people on duty. The views are something you can't do anything about but come on - you're in Midtown not Scottsdale.", "Date": "February 5, 2008"}, {"Ratings": {"Overall": "4.0"}, "AuthorLocation": "Lancaster", "Title": "\u201cBrand new facility\u201d", "Author": "Tippy55", "ReviewID": "UR8826710", "Content": "I was in PHX checking out some hotels to stay during the Super Bowl for my company. I stopped into Holiday Inn Midtown and spoke with the Director of Sales, Jim. The entire facility is under construction. It will be open on January 1, 2008 and will be ready for the Super Bowl. I asked about a connection fee for the telephone and they said there will be no underlying fees for either phone or internet usage. I think it will be like staying in a brand new hotel.", "Date": "September 20, 2007"}], "HotelInfo": {"Name": "Holiday Inn Phoenix Downtown North", "HotelURL": "/ShowUserReviews-g31310-d73840-Reviews-Holiday_Inn_Phoenix_Downtown_North-Phoenix_Arizona.html", "Price": "$84 - $142*", "Address": "<address class=\"addressReset\"><span rel=\"v:address\"><span dir=\"ltr\"><span class=\"street-address\" property=\"v:street-address\">212 W Osborn</span>, <span class=\"locality\"><span property=\"v:locality\">Phoenix</span>, <span property=\"v:region\">AZ</span> <span property=\"v:postal-code\">85013</span></span> </span></span></address>", "HotelID": "73840", "ImgURL": "http://media-cdn.tripadvisor.com/media/photo-s/01/85/46/8a/holiday-inn-phoenix-downtown.jpg"}}