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Paid and unable to access ? #11

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Jonnl227 opened this issue May 1, 2023 · 4 comments
Open

Paid and unable to access ? #11

Jonnl227 opened this issue May 1, 2023 · 4 comments
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feedback needed Feedback needed from user question Further information is requested

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@Jonnl227
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Jonnl227 commented May 1, 2023

Bug description

When I paid and tried to log in it said we can't find this email in flie. It's factured on my credit card. Is this a scam ?

Extension Version

3,5

What browser(s) are you seeing the problem on?

Chrome, Other (Please specify)

Other browser

Firefox

Browser version number

No response

@Jonnl227 Jonnl227 added the bug Something isn't working label May 1, 2023
@idolize
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idolize commented May 10, 2023

Hi @Jonnl227 can you share the email address you used? (you can send it to me privately on Discord or at my email david.idol at gmail if you prefer).

I assure you it is not a scam. If you were charged and are having issues signing in I can help look into it for you.

@idolize idolize added question Further information is requested and removed bug Something isn't working labels May 10, 2023
@idolize idolize changed the title Paid and unable to access : scam ? Paid and unable to access ? May 10, 2023
@Jonnl227
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Jonnl227 commented May 11, 2023 via email

@idolize
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idolize commented May 11, 2023

Hi @Jonnl227 unfortunately if you reply to the Github issue via email it redacts the email address (it just shows up as "@.@." if you look on #11) so you'll have to reply directly on the Github webpage for me to see it (or send me an email)

@ModernKit ModernKit added the feedback needed Feedback needed from user label May 12, 2023
@ModernKit
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Hi @Jonnl227, as @idolize mentioned, can you please email us at [email protected] from the email address you are trying to use to login? We can investigate further with that information.

If you already sent it to @idolize, let us know so we can follow up with them.

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