Using DxDiag

This is how to get detailed information about the (Windows) system in order to help with diagnosing graphics issues and related crashes.

In Windows 7:

• Click on the Start Button.
• In the Search Box type dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear.
• Click on Save all Information.
• Save the information to your Desktop, keep the file name as is.
• Upload/share the file.

In Windows 8, Windows 10:

• Press the [Windows]+[R] keys on your keyboard to bring up the Run command.
• In the Run command box, type in dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear.
• Click on Save all Information.
• Save the information to your Desktop, keep the file name as is.
• Upload/share the file.

Here is an example of what the DirectX Diagnostic Tool will look like: