Problem with the Plugin

[ralfnaundorf]

Hi everybody,
ich have a Moodle 3.11.14 installation and le latest Onlyoffice-Plugin (v4.0.1). Everthing was working fine since the latest update.
Now when i want to start working on an onlyoffice document in moodle i get this error.

After a downgrade of the plugin to version 2.2.0 everthing works fine!?
Can anyone give me a hint to solve this problem?

Greetings Ralf

[SergeyKorneyev]

Hello Ralf,
We haven't been able to reproduce this. Could you provide more details about your setup? The following information could help:

1. Document Server version
2. Is there a proxy in front of any of the applications? If there is, please send us its configuration, if possible
3. Try to reproduce the issue and send us the Document Server logs

[ralfnaundorf]

Hi Sergey,
the server version is 7.3.2. Build: 8. We don´t use any proxy. i will try to download the logs.

But i guess that this is no problem of the document server. For your Information: I have two nearly identical Mooodle installations. One for testing and the other one for productivity. Both had Moodle 3.11.13 installed and the newest Onlyoffice-Plugin installed. After the update of Moodle to 3.11.14 the error occured.
Then i deleted the plugin on the test-installation, install the old version (i think the 2.00). Then everything works fine!. Then i made the upgrade through Moodle to the new pluginversion 4.0.1 and it works.
So i guess its a problem with the updateprocess from Moodle. I did the update not by hand, because my hosting company did it in an special automatic way. So maybe they did something wrong.

I think, i had to adjust only some rights on a special folder or file in Moodle to fix this!? Do you have a hint?
Because after the new installation of the plugin all Onlyoffice-Documents in Moodle are gone ;-(

Regards Ralf

[ralfnaundorf]

Hi Sergey, a small update. We updated the Document Server to Version 7.4. The Problem remains, but the Error-Logs are empty.
After the update the error reoccured on the testinstallation. I had to do same way as described to get it back to work: Delete the plugin in Moodle, install version 2 then update to version 4.0.1. to bring it back to work.

Regards Ralf

[ralfnaundorf]

Hi everybody,
another update. We moved to the 4-version of moodle and update the plugin to the newest Version. It is still not working.
I looked here https://helpcenter.onlyoffice.com/de/integration/gettingstarted-moodle.aspx for the normal local.json of onlyoffice-server and compared it with my local.json. I think my looks ok, but i found this:
"token": {
"enable": {
"request": {
"inbox": true,
"outbox": true
},
"browser": true
},
"inbox": {
"header": "Authorization",
"inBody": false
},
"outbox": {
"header": "Authorization",
"inBody": false
}
Can this be the problem?

Greetings
Ralf