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The addin is timing out and unable to send emails. #5105

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FaseelUlla opened this issue Nov 18, 2024 · 1 comment
Open

The addin is timing out and unable to send emails. #5105

FaseelUlla opened this issue Nov 18, 2024 · 1 comment
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Area: Outlook Issue related to Outlook add-ins Needs: attention 👋 Waiting on Microsoft to provide feedback

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@FaseelUlla
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We are developing an outlook web addin using office js Smart alert template.
When Forward/Reply an email which popped out after previewing the attachment which is received from a user adding is showing time out. oncompose ,onsend Events are not triggered.
we are previewing the received attachment and popping it out and then Forward/Reply that Email after popping out.
After adding recipient click on send button

Your Environment
Platform [PC desktop, Mac, iOS, Office on the web]: Office on the web
Host [Excel, Word, PowerPoint, etc.]: Outlook
Operating System: Windows
Browser (if using Office on the web): Chrome , Edge

Expected behavior
addin should not time out and task pane should be open

Current behavior
addin is getting timed out

Steps to reproduce
1-Go to a mail containing attachments in inbox.
2- Preview any attachment and pop out the mail.
3-Forwad/Reply to the mail.
4-Add recipient and click on send

Provide additional details

Console log inside the Event handlers are not printed when popped out through attachment triggered.

@microsoft-github-policy-service microsoft-github-policy-service bot added the Needs: triage 🔍 New issue, needs PM on rotation to triage ASAP label Nov 18, 2024
@exextoc exextoc added Needs: attention 👋 Waiting on Microsoft to provide feedback Area: Outlook Issue related to Outlook add-ins and removed Needs: triage 🔍 New issue, needs PM on rotation to triage ASAP labels Nov 18, 2024
@exextoc exextoc self-assigned this Nov 18, 2024
@mobisw-msft
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Hey @FaseelUlla ,

We are unable to reproduce the issue. Can you share a screen recording of your experience where you're facing this issue- perhaps one where your add-in is working for regular scenario and where it's broken for the popout scenario of attachment preview? Are you seeing the relevant notifications to suggest your add-in is running in the pop out context?

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Labels
Area: Outlook Issue related to Outlook add-ins Needs: attention 👋 Waiting on Microsoft to provide feedback
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