Unable to access my exams, would say "Modify Setup"

[22000886-Jana]

Describe the Bug
I am able to install the software but when I try to click on the exam file it will say "Modify Setup"
I have tried everything, there is more than 4.5 GB storage on my laptop and I have installed .NetFramework. Still unable to access my exam, i have contacted my school's helpdesk but they cant help me and asked me to contact your team.

Steps to Reproduce
Steps to reproduce the behavior:

1. I went to download the SEB software that was provided by my school
2. It says "Installation Successful"
3. I go and click on the file provided by my school to start my exam
4. I saw the "Modify Setup" prompt, and asked me to uninstall the software.

Expected Behavior
The prompt Modify Setup appears when I try to access my exam, and asked me to uninstall the software.

Screenshots
If applicable, add screenshots to help explain your problem.

^ says installation is successful

^ clicked on this file that was provided by my school to start the exam ^ modify setup

Version Information

• OS: Windows 10 Education
• SEB-Version: 3.4.1.505

Additional Context
I have even downloaded the newest version of SEB and it doesn't work. My computer has more than enough storage and I made sure my computer has .NetFramework

[dbuechel]

Please update to the latest release version (currently 3.8.0) and try again.

[22000886-Jana]

Hi, I've downloaded the latest version but it still says "Modify Setup". The image attached is for your reference. Please advise thank you. ***@***.*** From: Damian Büchel ***@***.***> Sent: Wednesday, 30 October 2024 4:58 pm To: SafeExamBrowser/seb-win-refactoring ***@***.***> Cc: PADILLA JANA ISOBEL OLIVER ***@***.***>; Author ***@***.***> Subject: Re: [SafeExamBrowser/seb-win-refactoring] Unable to access my exams, would say "Modify Setup" (Issue #1004) You don't often get email from ***@***.*** Learn why this is important<https://aka.ms/LearnAboutSenderIdentification> CAUTION: This email originated from outside the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Please update to the latest release version (currently 3.8.0) and try again. - Reply to this email directly, view it on GitHub<#1004 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/BAF3HOWDN5BECQEXJY4ZCMTZ6CNQFAVCNFSM6AAAAABQRNHKG2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDINBWGIZTGMZSGY>. You are receiving this because you authored the thread.Message ID: ***@***.***> CONFIDENTIALITY CAUTION: This message is intended only for the use of the individual or entity to whom it is addressed and contains information that is privileged and confidential. If you, the reader of this message, are not the intended recipient, you should not disseminate, distribute or copy this communication. If you have received this communication in error, please notify us immediately by return email and delete the original message. Thank you.

[dbuechel]

1. Uninstall Safe Exam Browser via the system control panel.
2. Restart your machine.
3. Install the latest release version by using the setup bundle (.exe).

[wxnnvs]

Delete the installer exe file
This might resolve the issue as it opens that as default

[22000886-Jana]

Hi, Could you please give me instructions on where to find it? Please advice thanks From: wxnnvs ***@***.***> Sent: Thursday, 31 October 2024 4:05 am To: SafeExamBrowser/seb-win-refactoring ***@***.***> Cc: PADILLA JANA ISOBEL OLIVER ***@***.***>; Author ***@***.***> Subject: Re: [SafeExamBrowser/seb-win-refactoring] Unable to access my exams, would say "Modify Setup" (Issue #1004) You don't often get email from ***@***.*** Learn why this is important<https://aka.ms/LearnAboutSenderIdentification> CAUTION: This email originated from outside the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Delete the installer exe file This might resolve the issue as it opens that as default - Reply to this email directly, view it on GitHub<#1004 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/BAF3HOX6KMVU2KK2IVWLSJDZ6E3X7AVCNFSM6AAAAABQRNHKG2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDINBYGI3DCMJVHA>. You are receiving this because you authored the thread.Message ID: ***@***.***> CONFIDENTIALITY CAUTION: This message is intended only for the use of the individual or entity to whom it is addressed and contains information that is privileged and confidential. If you, the reader of this message, are not the intended recipient, you should not disseminate, distribute or copy this communication. If you have received this communication in error, please notify us immediately by return email and delete the original message. Thank you.

[wxnnvs]

Check your downloads folder
When you installed safe exam browser u probably used seb_installer_380.exe or something similar

[22000886-Jana]

Hi, I have already done that, still unable to access the exam. From: wxnnvs ***@***.***> Sent: Thursday, 31 October 2024 4:18 pm To: SafeExamBrowser/seb-win-refactoring ***@***.***> Cc: PADILLA JANA ISOBEL OLIVER ***@***.***>; Author ***@***.***> Subject: Re: [SafeExamBrowser/seb-win-refactoring] Unable to access my exams, would say "Modify Setup" (Issue #1004) You don't often get email from ***@***.******@***.***>. Learn why this is important<https://aka.ms/LearnAboutSenderIdentification> CAUTION: This email originated from outside the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Check your downloads folder When you installed safe exam browser u probably used seb_installer_380.exe or something similar - Reply to this email directly, view it on GitHub<#1004 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/BAF3HOW2SWNOA2U4WWTBY2DZ6HRR5AVCNFSM6AAAAABQRNHKG2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDINBZGI4DQMRXHA>. You are receiving this because you authored the thread.Message ID: ***@***.******@***.***>> CONFIDENTIALITY CAUTION: This message is intended only for the use of the individual or entity to whom it is addressed and contains information that is privileged and confidential. If you, the reader of this message, are not the intended recipient, you should not disseminate, distribute or copy this communication. If you have received this communication in error, please notify us immediately by return email and delete the original message. Thank you.

[wxnnvs]

Either do what @dbuechel said or go into c:/program files/Safe Exam Browser/ and look for a file called uninst000.exe rename it
Idk wether this works

[wxnnvs]

Im not a smart guy though, so it might just mess it up more

[dbuechel]

@22000886-Jana Please try the steps specified above (reinstallation). Should that not fix the issue, please verify in the system settings that the .seb file extension and seb(s):// URL protocols are linked correctly to the main executable of SEB (SafeExamBrowser.exe).