Downloads not saving or visible

[NJGNY]

The app has strangely stopped saving down any attempted downloads. When I touch the cloud/arrow, the blue circle appears as normal but hen immediately disappears as if it has completed.
When I then go to “downloaded shows” I see every show I have attempted and when I go to the settings there is a visible amount of data indicating something is saved.
However- l if I turn off cellular and wifi and open the previously downloaded show all the songs are grayed out with dead links and. Itching can be played.
I have signed in to all be optional fields with the hopes that would assist.
No luck.
Please help.