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At present, with the opening of mediation, the mediator gets access to all the trade details from the traders in cause. Everything in the trade contract JSON is available to the mediator. And later to the arbitrator if arbitration is requested.
Right now traders need mediators for guidance on the issues they may encounter and to suggest payouts releasing the funds in the multisig. We can separate these two functions (guidance and creation of payout transactions) and get rid of the mediator role.
Guidance
For most of the issues the trader can just reach out to the available support channels. Chances are that someone else has come across their issue. And if not, then some support agent can take a general description of their issue and guide them towards a solution. Without needing their sensitive information.
In case some minor sensitive information may need to be shared then the trader can send a private message to the support agent.
Furthermore we can focus on dividing the support agents in the following categories:
technical - for issues with the software
trade protocol - for doubts regarding Bisq rules
payment methods - for troubles with the payment methods they are using
Creation of payout transactions
BTC buyer ammount: y BTC seller ammount: x
That's all that there is to it. And this role can surely be handed to the traders themselves so they can solve their issues. And if they can't come to an agreement, arbitration awaits them.
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Privacy
At present, with the opening of mediation, the mediator gets access to all the trade details from the traders in cause. Everything in the trade contract JSON is available to the mediator. And later to the arbitrator if arbitration is requested.
Right now traders need mediators for guidance on the issues they may encounter and to suggest payouts releasing the funds in the multisig. We can separate these two functions (guidance and creation of payout transactions) and get rid of the mediator role.
Guidance
For most of the issues the trader can just reach out to the available support channels. Chances are that someone else has come across their issue. And if not, then some support agent can take a general description of their issue and guide them towards a solution. Without needing their sensitive information.
In case some minor sensitive information may need to be shared then the trader can send a private message to the support agent.
Furthermore we can focus on dividing the support agents in the following categories:
Creation of payout transactions
BTC buyer ammount: y
BTC seller ammount: x
That's all that there is to it. And this role can surely be handed to the traders themselves so they can solve their issues. And if they can't come to an agreement, arbitration awaits them.
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