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Arbitrator (formerly known as Refund Agent) #93

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RefundAgent opened this issue Feb 29, 2020 · 228 comments
Open

Arbitrator (formerly known as Refund Agent) #93

RefundAgent opened this issue Feb 29, 2020 · 228 comments
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team:support https://bisq.wiki/Support_Team

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@RefundAgent
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RefundAgent commented Feb 29, 2020

My role is to refund traders who cannot resolve their differences using the mediators. The traders have their BTC sent to the Donation Address owner if they escalate to me. In my role I need to pay the traders according to my judgement of the dispute and is reimbursed by a highly volatile BSQ at the end of each voting cycle. Check #80 for the present suggestion to reimburse my expenses which should reduce my exposure to the volatility.

Docs: https://bisq.wiki/Arbitrator
Team: @bisq-network/arbitrators

@ifarnung
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ifarnung commented Feb 29, 2020

This is certainly a very important role for BISQ and one that requires both skilled work, and a large degree of trust. Thanks for your efforts thus far!

I haven't seen any reports from your refund activity and the last known info. was given by @burningman2. Could you please update publicly the current state of your refund activities?

Update regarding refund agent accounting:

The refund agent has paid 9.639 BTC so far for reimbursing traders (cyle 8: 2.3925, cycle 9: 4.09617, pending for cycle 10: 3.15033). Due to lack of accounting and increased BSQ volatility the trades with the refund agent have been too much and the requested BSQ way too less.

He traded 195912.19 BSQ for 14.15 BTC, so that is 4,511 BTC too much and 122011.19 BSQ is missing from reimbursement requests. He made compensation requests for 73901 BSQ so far (should have been reimbursement requests).

If this summary was accurate, how much of the 4.511 BTC surplus do you have left from this month's refunds?

Another question regarding this role specifically, will it have an associated bond?

Thanks for your time.

For those that might be looking through thread #80, here is the relevant suggestion:

"Here is my suggestion how to do it:

Refund agent needs to refund trader with xxx BTC. He use his private BTC to pre-finance it.

At the burningmans weekly trade event he makes an BSQ offer to cover his outstanding BTC with the BSQ market price. He will sell his own BSQ as he has not got the BSQ reimbursement at that moment (he pre-finance it). He get xxx BTC for selling yyy BSQ. So his BTC pre-financing is recovered now. The BSQ amount which he pre-financed now he will add to the list for the reimbursement later. At the end of the cycle he will make a reimbursement request with the sum of all his pre-financed BSQ and after he gets that issued he has recovered also his outstanding BSQ.

The BSQ price change over the cycle is now less relevant as the trade activity is done relatively shortly after the refund (week). He still takes liquidity risk in case not enough BSQ are open for trading from the burningman. In that case he would try to recover his outstanding BTC at the follow up week.

For doing those 2 times pre-financing and taking the risk he should charge some amount of BSQ as well as for the work as refund agent (mediation). This should be made as compensation request, the BSQ amount he pre-financed should be done as reimbursement request."

@huey735
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huey735 commented Mar 1, 2020

There's no reason for this role. The donation address owner, @burningman2, should have this function.

@burningman2
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@huey735 No, those are 2 different roles.

@RefundAgent
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Author

Report March 1 2020:

Paid out 11.4729727 BTC in 45 transactions until Feb 29 [1].
39 dispute cases are closed, 10 are open [2]. Some cases had 2 payouts to both traders.
Got reimbursed 73901 BSQ (26210 BSQ + 47691 BSQ) in past compensation requests [https://github.com/bisq-network/compensation/issues/447, https://github.com/bisq-network/compensation/issues/465].
I sold in total 195912.19 BSQ for 14.15 BTC in trades with the burningman [https://github.com//issues/80#issuecomment-579022534]. Due lack of accounting I over-sold BSQ to BTC. To enable a fresh start with a more solid strategy I prefer to remove those trades which have lead to the over-sell and start then with the posposal as suggested in #80 (comment).
If I deduct the trades which have exceeded the real demand for refunding I end up with 11.5 BTC traded to 144701 BSQ at average price of 0.00007947 BSQ/BTC.
This adjustment means I consider 3 trade as private trades and do not account them for the refund agent demand. Unfortunately those have been traded to very low BSQ prices and it ends up in a loss for myself of 20034 BSQ if I would convert the BTC back to BSQ at current market rate of 0.000085 BSQ/BTC.

From the 144701 BSQ which I received by refunding 11.5 BTC (0.03 BTC is difference to what I already refunded) I got 73901 BSQ already reimbursed, so it is missing 70800 BSQ.

@cbeams, @m52go Do you think that is acceptable with our current issuance limits? Please note that this is not a compensation but a reimbursement of the BTC the burningman has converted already back to BSQ by burning them. It should have been requested in the past cycles already but I did not had time to get to that final report to have a correct overview.

Summary:
In total I spent 11.4729727 BTC.
I traded 11.5 BTC to 144701 BSQ (average rate 0.00007947 BSQ/BTC).
I received 73901 BSQ as reimbursement (past compensation requests).
70800 BSQ is still missing for reimbursement.

[1] List of transactions of payouts:

Date/Time,Details,Address,Transaction ID,Amount in BTC,Confirmations
22 Feb 2020 14:57:12,Withdrawn from wallet,Sent to: 12sUDB5F4yoAmuhta8Rev9BosrMuHzzXAD,7469b8456f0e7f44259df8ee9327e7f0dd67d0c3fa1b95324fb9036d7c6e6fc1,-0.016026,1054
20 Feb 2020 10:54:06,Withdrawn from wallet,Sent to: 12KfM7ojeUbvqpRYFfqe1gGxonCMtGdUWr,3ca708580d97c7c04ecca7f096b7d926fedf105b74f152cc21856becc29b3b24,-0.022026,1376
17 Feb 2020 15:10:49,Withdrawn from wallet,Sent to: 17dKSkkxb5gsAXLtmXniBEVYQ5WrDezwDR,4819d61a64a31ff203954a9a4376680ca1ed6645e9d3f766898814a888d2eeaf,-0.07904160,1786
8 Feb 2020 16:08:29,Withdrawn from wallet,Sent to: 17ZCLTtRk3oVSKxxZACh1cUhZZ6VMppKts,032f693275a99187c31ec70f2aee4bb05e176c41048a8a7d1960845cc48a2a5d,-0.02203640,3041
6 Feb 2020 11:19:34,Withdrawn from wallet,Sent to: 1M3LkV13nHGe8dLWJWUPsSuu4hLgXFYN1W,f1cb9a1a36ba8ba8fd0196d70d48a418a259ca4994c5e3e718f45194dc30f404,-0.016026,3344
28 Jan 2020 17:24:33,Withdrawn from wallet,Sent to: 1DKkizxMJ8UFGYtTqYvNFHYxHjiVGDQ1jC,ca8e4f67680b3e2f6c4b0dce2b9fb895126f12132a2d83d485546d2f5f4eca1d,-0.17242140,4643
28 Jan 2020 16:53:05,Withdrawn from wallet,Sent to: 1PK4yYGzKssnfRbTkzGbJy195MnVcHWHu8,53c7095a143acdafeffcd0867f82b1a617dcd29bc3fdc1430c86622685235cc6,-2.14004476,4645
26 Jan 2020 12:06:49,Withdrawn from wallet,Sent to: 12XyZLducBpb6ozBrFqSp14kKH9esQ33nR,a113c206080d19e72aa117005141fcb11da97512201859af0f825a4850f5dd19,-0.020026,4947
26 Jan 2020 12:06:49,Withdrawn from wallet,Sent to: 1HaPQeNUUzaqiBdcSXAzBcbQ7tfghbUqEM,e0c083e6c8dc502d0091b9be05c09e0836660d10d29802c7e5fdc27e9f6c0f10,-0.016026,4947
21 Jan 2020 21:36:30,Withdrawn from wallet,Sent to: 1L1x6nB1YzpZcKtfARxGomxUgyxkUWm8FD,2dca2ed7beac18c24833c689f2a9eef33e0606ac68d2c0c101ebeca14af43e7d,-0.01606714,5671
21 Jan 2020 21:36:30,Withdrawn from wallet,Sent to: 1KgNJQtPczwCS3ApNjuKk67UrQANp2UkfL,29fe565fbdec039068328b68a62e21291306a1efba285370ec0787dfb9da51f4,-0.07504680,5671
21 Jan 2020 21:36:30,Withdrawn from wallet,Sent to: 1ARwVPpTkjUnpwyUNiBRA19iFJttMREBkd,fcf58c9646d4ae151b0cc728314cfedccab36b82ec2e28e8988f4ca208b50984,-0.01604680,5671
21 Jan 2020 21:36:30,Withdrawn from wallet,Sent to: 19PtMGXeAsvrHGuXfyq1eBGpeggSznw46t,7ccf5fa3667829cec861afe8bc9930bfc354959e426096be4014ba437d759840,-0.01606714,5671
21 Jan 2020 21:15:23,Withdrawn from wallet,Sent to: 17GX5p74pcz9sCHraxpe5oFSkd6WWruT5e,489c0dba61787d7e61a4da039d6669438a7119c9bd52398bf763bc75af6fa731,-0.01604680,5673
19 Jan 2020 21:24:15,Withdrawn from wallet,Sent to: 1D6aSjoejG3rL8q6VkTiRfvEkphtkY4fHF,bdab2e127978596cbe459a2b012de11a675aa3e1cd2cd80a4bf23a9efe7222ba,-0.018446,5979
13 Jan 2020 22:55:32,Withdrawn from wallet,Sent to: 1CYx5GVK68pJagaEW7Q6VfLcw5G2Wv9oUE,7da2eae261003b29fa1eb2334356a728eef2a271f6fc9af746d0767c33aaf09a,-0.01593640,6857
13 Jan 2020 22:55:32,Withdrawn from wallet,Sent to: 1CouPseGP4m9TyjZG1WBX36zsaUTBb2QmY,0f4e32ba4391d6bbc52bddaa76a6ae0d1f0f90d4bd5e9fa173947b11b090b553,-0.01593640,6857
4 Jan 2020 18:47:55,Withdrawn from wallet,Sent to: 1AaRhDZoE7fRSyGnG2C7Z9D7NaARXnsXeu,7c4ff560d2cec00fdaf36403e1669da7e7408563362fada1f4cea21d1ebd172d,-0.017026,8279
4 Jan 2020 18:47:55,Withdrawn from wallet,Sent to: 1PE6PRGoBsfSH9fovj7tr1stSf4BfpvgBV,864c78dabc1d706c46d11b0816d13917e752bb941995bd4851e08bb6567b2eeb,-0.008326,8279
4 Jan 2020 18:47:55,Withdrawn from wallet,Sent to: 1DUHm6n9FU6KNm4p1e6ARGvgYazjHFBvLZ,23fb73fa887137044b1f095ecb0cb5686d51c652d681a555e43bfc3c5b2ca8b5,-2.14003730,8279
4 Jan 2020 18:47:55,Withdrawn from wallet,Sent to: 1FRYgdPzoaSDafjEB3sV4kgXYnqNM6vW7G,290b8b6b3758ee6a559a16f3f95f1760df2df742e03e88ec657fafc8e0ac6afc,-0.017026,8279
29 Dec 2019 22:07:29,Withdrawn from wallet,Sent to: 13qazV5CMfRbZq1EaFhvb43HZL2Ni9QgPh,49c898a7e13610c3046c478e457735d434fff5b75a06d18b28a7b61c86d830b7,-0.060026,9208
29 Dec 2019 21:24:04,Withdrawn from wallet,Sent to: 17uVN4gaygZTfdMU65TNHhygF3g9xKFyBA,b811d2885054f6b96b433cccf78047aaa50ec795aa6c4a404862d67d39dd58ae,-0.019026,9212
25 Dec 2019 17:24:53,Withdrawn from wallet,Sent to: 13sSPUwWAxjGtZzUTHyry4Q3coPDFdGyAe,38c86afaf3cbda2007372653447d81cf869ee5752609f8825afde7a58635aa7b,-1.90003740,9840
25 Dec 2019 17:01:33,Withdrawn from wallet,Sent to: 1DKPUG8fUSwaZugKKycx9G2QK8wtU4WZVq,a8aa99c420f7a729b9a021f7e6216e9d065d3aa2508f20472118eb524787d5e5,-0.017896,9844
25 Dec 2019 16:10:52,Withdrawn from wallet,Sent to: 14KFhBbURvXiDSf7g6fNzerfmTqqnVzujd,c1bb3a442a33d071457f5beb7b2c0e43e15556a54f93bebe651897ab031924cd,-0.016136,9846
21 Dec 2019 16:17:32,Withdrawn from wallet,Sent to: 1H6sjydx1eJSTxDSuMeX9vfgwsrqVKcTbV,f6e0f91bdf2e457fe11a51626c77ca60f52087cd2580222f021d631c7d33fd2e,-0.019026,10434
21 Dec 2019 16:17:32,Withdrawn from wallet,Sent to: 14CDYu8GRYiLK2L6DFSwU8Jqaxdm8n2ejk,84e65a2557ac533e707953dc5ce0f7c8ed907e54e823a4cf1d0ca577f7164f5b,-0.016026,10434
17 Dec 2019 22:45:09,Withdrawn from wallet,Sent to: 1gpFncr1eXHPjzAS9C3JXmqSVNGYJPsxn,7ce2af24e6cf95f4d48a7f742ec0f33e49554237837edb20406763ec12168359,-2.14006228,11009
15 Dec 2019 19:45:05,Withdrawn from wallet,Sent to: 1E71jRnXZzXoa8XbqRx3LPR7qJ5fXxiPyW,495d461cec4bbd31f143a05246070397783e097abfd1154153f6ef0036fab132,-0.01723640,11319
12 Dec 2019 19:10:27,Withdrawn from wallet,Sent to: 19CoUfYLgLTrX8xATZEW6GLCuMp71HsDqh,22c9be8bae41e02732c171a1287a142970fa069147fd286a2469c44671f28079,-0.07703640,11750
12 Dec 2019 19:10:27,Withdrawn from wallet,Sent to: 1H1x3PywWcJiT5UMqsvpcx4x99ebW6XE9N,4c1516554fa81cc7720a47ebee585413380ee2bac7812570b11e2580da018a1f,-0.01605236,11750
8 Dec 2019 21:39:55,Withdrawn from wallet,Sent to: 1BTRX14qvot1eaaWYB4eFohVrgRrYPiADT,5c30579f8948a72cc06832379ffed0438ae687fd9e7ce7acc3ea2e51ebc407f6,-0.016026,12305
8 Dec 2019 20:59:38,Withdrawn from wallet,Sent to: 1MgM8gDxiGJhrLFueMxKwVYpJpZNiiGt7A,df582a5d82283e227b0c684d895e1f27c257d2cf234cd85f8619bd2c3c76f967,-0.015526,12307
8 Dec 2019 20:23:48,Withdrawn from wallet,Sent to: 1PCDQTW3VMLBAgfSLsHcYf4WVNGH8G1f8v,03c4440e20d1992994a67ea068c121592d63e87e5303185d6829a289af05ebb8,-0.019026,12308
6 Dec 2019 16:28:13,Withdrawn from wallet,Sent to: 1Fq3jLbkGNRpixTVCw9PU5FUKRUbCjzGs5,9ebe1e7d7013cd8ece4ff262b3baa0ea5d38ac27a00dd79eea931c9564f4de44,-2.20006252,12643
6 Dec 2019 16:28:13,Withdrawn from wallet,Sent to: 1uPeMoHeai8rgfa2fdor2QTDje1TPyFpm,82ca67fb990106bcf7c8ebe9132641977cc79e04f8de426bd75cc0293b8533ee,-0.01603640,12643
5 Dec 2019 22:51:15,Withdrawn from wallet,Sent to: 1JemZzwMfKrsoZZUPcKRfRFB1ZaRgrab71,b7024829e1b414e10472688cb4604efaee2a801ff89c4fd56a9f4437984288c3,-0.016026,12739
5 Dec 2019 22:25:04,Withdrawn from wallet,Sent to: 1PmPa9FQmMDwLk22aiUsJxCLAGb7inrfT,2f1fc07c1cc61dbeafd221ad5d6194b910e096589cbad87d4a1f4fd631059b7a,-0.016026,12741

[2] The disputes, including pending disputes, are as follows:

Dispute nr. 1
Opening date: 21 Nov 2019 03:19:19
Close date: 8 Dec 2019 20:06:18
Duration: 17 days, 16 hours, 46 minutes
Summary notes: Buyer could not pay due to Zelle locking his account due to suspicous activity.
Reason: OTHER

Dispute nr. 2
Opening date: 25 Nov 2019 13:45:01
Close date: 5 Dec 2019 22:40:30
Duration: 10 days, 8 hours, 55 minutes
Summary notes: Buyer did not pay and loses his security deposit.
Reason: PROTOCOL_VIOLATION

Dispute nr. 3
Opening date: 25 Nov 2019 19:18:52
Close date: 8 Dec 2019 21:27:53
Duration: 13 days, 2 hours, 9 minutes
Summary notes: Buyer showed evidence he paid. Seller did not respond to repeated messages.
Reason: OTHER

Dispute nr. 4
Opening date: 27 Nov 2019 02:26:55
Close date: 6 Dec 2019 16:16:11
Duration: 9 days, 13 hours, 49 minutes
Summary notes: The buyer showed that he paid.
Reason: OTHER

Dispute nr. 5
Opening date: 27 Nov 2019 10:42:11
Close date: 15 Dec 2019 19:34:30
Duration: 18 days, 8 hours, 52 minutes
Summary notes: Seller says buyer did not pay. Buyer is not responding.
Reason: NO_REPLY

Dispute nr. 6
Opening date: 28 Nov 2019 06:35:58
Close date: 8 Dec 2019 20:46:04
Duration: 10 days, 14 hours, 10 minutes
Summary notes: Buyer did not pay and did not reply to repeated messages.
Reason: OTHER

Dispute nr. 7
Opening date: 28 Nov 2019 09:29:23
Close date: 25 Dec 2019 15:55:15
Duration: 27 days, 6 hours, 25 minutes
Summary notes: Seller got paid and buyer seems to have some technical problems with his app. The technical problems should be sorted out on e. g. Keybase or the forum.
Reason: OTHER

Dispute nr. 8
Opening date: 30 Nov 2019 12:29:17
Close date: 6 Dec 2019 16:17:29
Duration: 6 days, 3 hours, 48 minutes
Summary notes: Seller says he got paid.
Reason: OTHER

Dispute nr. 9
Opening date: 30 Nov 2019 12:29:29
Close date: 5 Dec 2019 22:23:00
Duration: 5 days, 9 hours, 53 minutes
Summary notes: Seller got paid but left the trade to arbitration in order to get signed.
Reason: OTHER

Dispute nr. 10
Opening date: 1 Dec 2019 00:41:25

Dispute nr. 11
Opening date: 2 Dec 2019 14:44:53
Close date: 12 Dec 2019 18:55:24
Duration: 10 days, 4 hours, 10 minutes
Summary notes: Seller says buyer did not pay and buyer does not respond to repeated messages.
Reason: OTHER

Dispute nr. 12
Opening date: 7 Dec 2019 01:58:59
Close date: 17 Dec 2019 18:11:04
Duration: 10 days, 16 hours, 12 minutes
Summary notes: Seller says buyer did not pay and buyer does not respond despite repeated messages.
Reason: OTHER

Dispute nr. 13
Opening date: 8 Dec 2019 12:08:27
Close date: 12 Dec 2019 18:51:22
Duration: 4 days, 6 hours, 42 minutes
Summary notes: Buyer proved he paid.
Reason: OTHER

Dispute nr. 14
Opening date: 10 Dec 2019 11:14:22
Close date: 21 Dec 2019 16:01:38
Duration: 11 days, 4 hours, 47 minutes
Summary notes: Buyer did not pay and did not respond.
Reason: NO_REPLY

Dispute nr. 15
Opening date: 13 Dec 2019 00:28:32
Close date: 29 Dec 2019 22:02:29
Duration: 16 days, 21 hours, 33 minutes
Summary notes: Buyer showed evidence he paid, seller did not reply despite repeated messages.
Reason: NO_REPLY

Dispute nr. 16
Opening date: 16 Dec 2019 20:49:36
Close date: 21 Dec 2019 16:07:34
Duration: 4 days, 19 hours, 17 minutes
Summary notes: Seller refunded buyer due to technical problems and buyer confirmed this.
Reason: BUG

Dispute nr. 17
Opening date: 17 Dec 2019 04:00:15
Close date: 25 Dec 2019 16:34:20
Duration: 8 days, 12 hours, 34 minutes
Summary notes: Buyer showed evidence he paid. Seller did not respond.
Reason: NO_REPLY

Dispute nr. 18
Opening date: 17 Dec 2019 19:40:07
Close date: 29 Dec 2019 21:20:50
Duration: 12 days, 1 hour, 40 minutes
Summary notes: Buyer apparently did not pay and did not reply despite repeated messages.
Reason: NO_REPLY

Dispute nr. 19
Opening date: 22 Dec 2019 10:15:25
Close date: 25 Dec 2019 17:21:17
Duration: 3 days, 7 hours, 5 minutes
Summary notes: Buyer proved he paid.
Reason: OTHER

Dispute nr. 20
Opening date: 24 Dec 2019 00:50:21
Close date: 4 Jan 2020 18:39:53
Duration: 11 days, 17 hours, 49 minutes
Summary notes: Buyer apparently did not pay and buyer did not reply to repeated messages.
Reason: NO_REPLY

Dispute nr. 21
Opening date: 26 Dec 2019 22:05:31
Close date: 4 Jan 2020 18:38:13
Duration: 8 days, 20 hours, 32 minutes
Summary notes: Seller confirmed he got paid.
Reason: OTHER

Dispute nr. 22
Opening date: 26 Dec 2019 22:06:51
Close date: 4 Jan 2020 18:37:27
Duration: 8 days, 20 hours, 30 minutes
Summary notes: Seller confirmed he got paid.
Reason: OTHER

Dispute nr. 23
Opening date: 30 Dec 2019 00:18:28
Close date: 4 Jan 2020 18:35:26
Duration: 5 days, 18 hours, 16 minutes
Summary notes: Buyer proved he paid.
Reason: OTHER

Dispute nr. 24
Opening date: 31 Dec 2019 08:49:23
Close date: 13 Jan 2020 22:54:11
Duration: 13 days, 14 hours, 4 minutes
Summary notes: Buyer says he paid and seller does not respond.
Reason: OTHER

Dispute nr. 25
Opening date: 6 Jan 2020 06:54:29

Dispute nr. 26
Opening date: 7 Jan 2020 08:07:29
Close date: 13 Jan 2020 22:50:44
Duration: 6 days, 14 hours, 43 minutes
Summary notes: Seller confirmed that he got paid and forgot to confirm in the app.
Reason: OTHER

Dispute nr. 27
Opening date: 9 Jan 2020 03:24:42
Close date: 19 Jan 2020 21:20:45
Duration: 10 days, 17 hours, 56 minutes
Summary notes: Some technical problem made the trade fail.
Reason: BUG

Dispute nr. 28
Opening date: 9 Jan 2020 22:33:13
Close date: 21 Jan 2020 20:11:04
Duration: 11 days, 21 hours, 37 minutes
Summary notes: Seller says buyer did not pay and buyer does not respond despite repeated messages.
Reason: NO_REPLY

Dispute nr. 29
Opening date: 9 Jan 2020 22:52:53
Close date: 21 Jan 2020 20:46:42
Duration: 11 days, 21 hours, 53 minutes
Summary notes: Seller says buyer did not pay and buyer is quiet despite repeated messages.
Reason: NO_REPLY

Dispute nr. 30
Opening date: 9 Jan 2020 22:53:02
Close date: 21 Jan 2020 20:12:01
Duration: 11 days, 21 hours, 18 minutes
Summary notes: Seller says buyer did not pay and buyer does not respond despite repeated messages.
Reason: NO_REPLY

Dispute nr. 31
Opening date: 9 Jan 2020 22:53:10
Close date: 21 Jan 2020 20:45:18
Duration: 11 days, 21 hours, 52 minutes
Summary notes: Seller says buyer did not pay and buyer does not respond despite repeated messages.
Reason: OTHER

Dispute nr. 32
Opening date: 12 Jan 2020 01:09:21
Close date: 28 Jan 2020 16:50:39
Duration: 16 days, 15 hours, 41 minutes
Summary notes: The buyer proved he paid, the seller did not respond to repeated messages.
Reason: NO_REPLY

Dispute nr. 33
Opening date: 16 Jan 2020 19:28:04
Close date: 21 Jan 2020 20:04:29
Duration: 5 days, 0 hours, 36 minutes
Summary notes: Buyer could not pay since the trade was moved to failed trades.
Reason: OTHER

Dispute nr. 34
Opening date: 16 Jan 2020 19:28:31
Close date: 26 Jan 2020 12:03:18
Duration: 9 days, 16 hours, 34 minutes
Summary notes: Seller confirmed he got paid.
Reason: OTHER

Dispute nr. 35
Opening date: 16 Jan 2020 21:26:26
Close date: 26 Jan 2020 12:06:03
Duration: 9 days, 14 hours, 39 minutes
Summary notes: Buyer could not pay due to some bank issue.
Reason: BANK_PROBLEMS

Dispute nr. 36
Opening date: 24 Jan 2020 05:45:06
Close date: 28 Jan 2020 17:23:58
Duration: 4 days, 11 hours, 38 minutes
Summary notes: The buyer paid but a bug did not allow them to accept the mediation suggestion. All transactions seem OK.
Reason: OTHER

Dispute nr. 37
Opening date: 24 Jan 2020 19:56:14
Close date: 6 Feb 2020 11:17:53
Duration: 12 days, 15 hours, 21 minutes
Summary notes: Seller sent fiat back, buyer stopped responding.
Reason: PROTOCOL_VIOLATION

Dispute nr. 38
Opening date: 30 Jan 2020 16:24:13

Dispute nr. 39
Opening date: 30 Jan 2020 16:24:28

Dispute nr. 40
Opening date: 31 Jan 2020 22:20:45

Dispute nr. 41
Opening date: 5 Feb 2020 09:53:42
Close date: 8 Feb 2020 16:02:17
Duration: 3 days, 6 hours, 8 minutes
Summary notes: Buyer apparently did not pay and does not answer despite repeated messages.
Reason: PROTOCOL_VIOLATION

Dispute nr. 42
Opening date: 6 Feb 2020 14:28:32

Dispute nr. 43
Opening date: 10 Feb 2020 01:29:12
Close date: 17 Feb 2020 15:05:18
Duration: 7 days, 13 hours, 36 minutes
Summary notes: Seller could not confirm.
Reason: BUG

Dispute nr. 44
Opening date: 11 Feb 2020 01:19:55

Dispute nr. 45
Opening date: 12 Feb 2020 17:44:50
Close date: 22 Feb 2020 14:54:31
Duration: 9 days, 21 hours, 9 minutes
Summary notes: Seller says buyer did not pay and buyer does not respond to repeated messages.
Reason: NO_REPLY

Dispute nr. 46
Opening date: 16 Feb 2020 16:33:00

Dispute nr. 47
Opening date: 16 Feb 2020 23:36:48
Close date: 20 Feb 2020 10:52:53
Duration: 3 days, 11 hours, 16 minutes
Summary notes: Buyer did not pay he says.
Reason: BUG

Dispute nr. 48
Opening date: 24 Feb 2020 02:08:23

Dispute nr. 49
Opening date: 28 Feb 2020 13:04:19

Summary of reasons for disputes:
OTHER: 20
NO_REPLY: 11
BUG: 4
BANK_PROBLEMS: 1
PROTOCOL_VIOLATION: 3

@cbeams
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cbeams commented Mar 2, 2020

Per bisq-network/admin#69, I've just updated the description of this issue to link to the new https://bisq.wiki/Refund_Agent article and @bisq-network/refund-agents team.

The wiki article is just a stub for now. I've asked @RefundAgent to flesh it out, detailing the duties and rights of this role, etc.

@cbeams
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cbeams commented Mar 2, 2020

From the 144701 BSQ which I received by refunding 11.5 BTC (0.03 BTC is difference to what I already refunded) I got 73901 BSQ already reimbursed, so it is missing 70800 BSQ.

@cbeams, @m52go Do you think that is acceptable with our current issuance limits? Please note that this is not a compensation but a reimbursement of the BTC the burningman has converted already back to BSQ by burning them. It should have been requested in the past cycles already but I did not had time to get to that final report to have a correct overview.

This sounds reasonable, though we may want to break it up over a couple cycles so as not to create a huge spike all at once. Before we do this for Cycle 11 (or possibly break it up over Cycle 11 and Cycle 12), I have the following request:

There is a lot of confusion about this role, and the closely-related role played by @burningman2. To my knowledge, the relationship and workflow between these roles has never been properly documented anywhere. I would like to see this clearly written down somewhere on the wiki, probably at https://bisq.wiki/Refunds (which would be a member of the Processes category). This document would take an end-to-end approach to documenting the refund process, including:

  • The conditions which lead up to a refund (e.g. a dispute between Bob and Alice that is not resolved by normal mediation and gets escalated to the Refund Agent)
  • How Bob and Alice's BTC funds get paid out to the Bisq donation address
  • How the Refund Agent is responsible for deciding what the payout distribution should actually be according to the facts and circumstances of the case, and how this is essentially the equivalent of old-style arbitration.
  • How, upon deciding that distribution, the Refund Agent pays the according amounts of BTC to Bob and Alice out of his/her own pocket, with the expectation of reimbursement in BSQ at the end of the current cycle
  • How the refund agent issues a reimbursement request for an amount of BSQ equivalent to the amount of BTC paid out of pocket to settle disputes as described above
  • How the DAO issues that BSQ
  • How the Refund Agent creates offers to buy BTC with that newly issued BSQ
  • How the donation address owner (@burningman2) takes those offers using BTC funds from the donation address
  • How the donation address owner then burns the newly-bought BSQ.
  • Why it is important from decentralization and trust-minimization perspectives that these two roles are and remain separate

I will create an issue regarding this documentation immediately after submitting this comment, and I ask that @RefundAgent and/or @burningman2 raise their hands to own that issue. I suggest make the writing and review of that document a condition for complete reimbursement in Cycle 11/12. The purpose of doing so is to make sure that all interested parties, especially stakeholders who see these large reimbursements spiking issuance beyond planned budget levels have a resource they can refer to in order to understand why things work this way and how it all makes sense.

@cbeams
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cbeams commented Mar 2, 2020

I will create an issue regarding this documentation immediately after submitting this comment, and I ask that @RefundAgent and/or @burningman2 raise their hands to own that issue.

Done, see bisq-network/admin#70. @RefundAgent, @burningman2, please indicate who among you will own this and I'll assign you accordingly. Thanks.

@huey735
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huey735 commented Mar 2, 2020

@huey735 No, those are 2 different roles.

@burningman2 those are two functions that don't need to be separated into two roles.

@burningman2
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@huey735 Seperation of concerns makes sense for several reasons. Security, censorhsip resistence and to not mix different requirements (burningman does not need to scale with 100000 of users, refund agent must as well with language extensions). Both have very different risk profiles which makes it easy to scale up the refund agent (he is taking the risk).

@burningman2
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@cbeams I think the link was wrong (#70).

@cbeams
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cbeams commented Mar 3, 2020

@cbeams I think the link was wrong (#70).

Fixed, thanks. See bisq-network/admin#70.

@burningman2
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Ok, I can take that: bisq-network/admin#70 (comment)

@RefundAgent
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Payout for dispute:
Amount: 1.6250373 BTC
Date: 8 March
Tx ID: 4a45b40cb79a029fa2f9fd60eeeafab2084a856ead8a6db817d02b8f582879db
Trade ID 83494

Traded with burningman:
0.6 BTC for 7500 BSQ at price 0.0008 BSQ/BTC on 8 March.

Remaining BTC not covered yet (try to cover it at next trade event):
1.0250373 BTC

BSQ for reimbursement:
7500 BSQ

@RefundAgent
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Payout for dispute:

Amount: 0.08125 BTC

Date: 12 March

Tx ID: ce496815596584d413f32432f04eabe7d61a54555f18bb227d0843b1e50e74c6
Trade ID Trade ebmbz

Amount: 0.0196676 BTC

Date: 15 March

Tx ID: 7ee74812f0933783f89b3596a832f67a752648a6d3457a111aaa7d0b6479492f

Trade ID 313858

Traded with burningman:
1.126 BTC for 13566.27 BSQ at price 0.00083 BSQ/BTC on 15 March.

BSQ for reimbursement:
13566.27 BSQ

@cbeams
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cbeams commented Apr 1, 2020

IMPORTANT ANNOUNCEMENT

@RefundAgent will cease to own this role starting with the beginning of Cycle 13 (the next cycle at the time of this writing).

This means we are looking for a replacement to take over this role as soon as possible. If you are interested, please speak up!

Note that basic documentation for this role is available at https://bisq.wiki/Refund_Agent and @m52go is working on putting together more comprehensive documentation of the processes involved between the refund agent and the donation address holder (@burningman2).

Suitable candidates for this role will need to have a considerable amount of bitcoin on hand to perform payouts to traders. That bitcoin will be paid back through trades with the donation address holder. The Refund Agent may request compensation for the time and effort expended in handling cases and for the time value of the bitcoin used in these payouts prior to being paid back.

@cbeams
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cbeams commented Apr 1, 2020

Note that I have just announced this in the bisq.support Keybase subteam as well. I'll announce it more broadly if I don't hear any interest within the next few days.

@clearwater-trust
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clearwater-trust commented Apr 2, 2020

What will happen to trade funds in the interim? I know all funds get donated to some stranger in the 2 of 2 system. I assume traders will have to go directly to the DAO to get compensated in BSQ then trade for BTC if indeed there is any liquidity for that?

@RefundAgent
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Report April 3, 2020. This covers the payouts after March 15 which was reported above. I now give the collateral tx so the readers can check that the funds were sent to the donation address. The cases where I paid out to the buyer and seller addresses are caused by bugs such that the dispute was never sent to the Refund Agent but had to be settled on Keybase. I have given the nyms of the support agents that were involved, in case it was not only me.:

-------------------------------------------------------------------------- At this stage I am even and got compensated by the DAO

19 March ID payout tx af384ec62086bce704fc7ccdea41900b90b76eb08ff4564074de7dade105743c -0.072947
collateral tx aa2f276d691612988984e9b85f1f291efe35942716d5b98e6355cc98aeb7cf64

19 March ID payout tx ee73c63e23083b388d230c5e949c25f43b68dd0c58b5f02f7bc4f734bea4085d -0.0174716
collateral tx 6624227e159f8e2e89f5069c9c9179d755bcdd63848b26ca515464d048f11b78

19 March ID payout tx 713b97bf2fc82dcf68e48e2c64017d6fa74e8bb2916b013cc158946b58ef491d -0.050182
collateral tx a3decdc2a758bf8d735bcdc6d10831b6773ae7c886d20b29faa2f6b502ec315e

20 March ID payout tx 0486bfc5504417d032e736adaff8fa9bd4b2958179e71eb92ca985c3775be0fc -2.60028026 wiz
collateral tx 1aeb1cd90e617b75dace8630a17b9c7e23d61f41b80c00db23b18e6f07f0f226

21 March ID
0.57505876 btc to buyer at address ** tx 54cc39b595d8ec10e602813daf578196c66806a0120e3ed632dccd36a112a67d
0.07505876 btc to seller at address ** tx f6f7789a866f1d11fbb4e887bad9c8f9f011e9fad2fcab372fa91af62190b0d4
collateral tx eef321786d5492625022189ee75146e057f562299a611eb2ed785be8d8d38389 This trade was never sent to refund agent and communicated by wiz at Keybase

25 March ID payout tx 56ed5871a162cabd13a7991d6cb267921cfd42cdaf939e5d9693a8461f2d8351 -0.0220404
collateral tx 3dec9f3adc71624a41e7eb451f12f759bd190e65a699702c05becd6e9793642a

25 March ID payout tx 98a5212723ffc0ff913a7fe1ce8197468deb24bcd9a29a46268a5010a6057a9d -0.0338244
collateral tx e8fe3d540e0487291714dc2829fdfd5c58f0009c74ccd0ef699251f0838f82d0

29 March ID payout tx ab452f470cf53f1a160c5bd365e94a831d7de662600cd09cd58fa00f2d2e678a -0.057526
collateral tx 0a98f0a9f9fdd821977182a4d3e5fd4c9d2510af3c61e239295210107405fec8

29 March ID payout tx db678f3901f97af49b802fb2112ff9e65fdae7b52156ca0c04315f2305e4e450 -0.037026
collateral tx 67a035c058f57d19521a4631f3e6fb0e2a304d1038d5c8e769cbcba98dad15d1

31 March ID payout tx 9db4246df730710111a1000c5bde40c9fceb06773c1d428bb26e36830574ef58 -0.0220676
collateral tx b8b161db9d8cc2e1855c7f3c2bd9d13d687c82a5d80348dc7f51504439eb6c94

31 March ID payout tx
To buyer 0.0195452 at address ** f4ae090366420e612f0031cba0f7873b9442144a30f646b863e8d9970b73c097
To seller 0.007545 at address ** 77e9553f9bae6da28a7c74b04bdcfac675b20af387ebb8f7f54aa40e301caaca
collateral tx 73016b2ef98da93cba4a5c7878d565ccbf8ee3c1b68e4f8c3e56641872ca908a

1 April ID payout tx 3dd3bcab478e729ff97cb4f9f44d23628bca733277ef062d9a357b003217a4f2 -0.0144364
collateral tx aeb584fbe3cb467200ef6b9b4de5ab174ee4c671c45e81b831359a30e48f1d0d

1 April ID
To buyer 0.0220476 at address ** f4af84df763206a442a81a06bb73466ece777a191dc2be08bf9ec7c88150e983
To seller 0.0060315 at address ** 43143f2374bec0fc70fd0d3b9478c779cf679be7e7aaee8586c8ddc72eeb47fd
collateral tx 90b0a76673268f7b8abae2edf860b84763bbbfc2f8c48a22095951dcb490365b This trade was never sent to refund agent and communicated by leo at Keybase

2 April ID payout tx e6ec888a95d1d698a57e3cfa2b44102db8b61fb608d949a19c2ec1afcdf2a205 -0.048526
collateral tx 86c7ee0c9721345b99e1b5c819b1c2c26ff2c9f8f5883b250c6117d526f333d6

2 April ID payout tx 47e4d17ac0f4cba74b3de5ebde3b2beaa4b1b76f3183376085d76e7000c9e473 -0.016026
collateral tx f6985830acdca4b4406c957803669210005bcb68ff0c6e80ac1dcc3768514611


The sum of the BTC is 3.64436 for the refunds from 19 March to 2 April

@RefundAgent
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RefundAgent commented Apr 11, 2020

Report 11 April:

4 April ID 1.38 BTC was bought in tx 94fac2f181902ddcd6892fc0767faae8a65adaf751952f8e153b63dc27327f4b for 13986.01 BSQ bsq-tx b1b55e385ffab1254db2a2be904de292084030e8a96fcd28ba315cb74a69abaf
4 April ID 0.665 BTC was bought in tx 0692740a26359f2a275f5420cbc546751564976a30a9e18bff15fdce8ef27f68 for 6526.81 BSQ bsq-tx 0acbd7e53b77c7c9928d96d7c6ad796683594c6de0ec87ef9db4a61c3a47ed2f

4 April ID payout tx f182dd4ad734a86725e82aec33e36845ed47ea27beef1a98c8ed635af8c2655e -0.060026
collateral tx d85111121b708b61c4b4acf69b716fdba2d246d09403fc84ae02af569b375f80 bomai on Keybase

6 April ID payout tx c9813a4579dac5baadeadbb50247f3a75d7cc56eebe674fbf57c37a48df1f8ee -0.047971
collateral tx 14b046f12bb6cca49e5d31d24ee90367310009841e6cfe10e4141a5a3996b811

6 April ID payout tx bd30a0448219958bd0197316e086e354de751fcc49935a8daea0936b4d641b1e -0.3250373
collateral tx a0b82d67817372708ab457e40612438ccb848dc1411d382e858878e5f85ca996

9 April ID payout tx 273983ff4c6178220cec6b32c68f956d23d9ab22b427fc3ceb08f4f306aa53ab -0.037026
collateral tx 46630b34ebb1f352378c19b43b4e64494a64363ce274fcedc5b09759ff0d87c5

9 April ID payout tx 2fba1c0cf2e9b1314c5ae56229b0378c2b30a4cc81846dbc07c59f813755d452 -0.022026
collateral tx fc262faf509044a3060af8e6e327b8d1d399a928b0336fc4742e4ab988709c10

9 April ID payout tx a83ee511ad7fd1a7f45dc59025f6d4ec3c0d70eb07ea66d113d83b52b139eed4 -0.016026
collateral tx 5079a7a9570dbc2ea94b193ffa67a579d27250f8cc0b5881d4a9bd1fdfc6c898

9 April ID payout tx a344c418eb66ca34ba99f20c8acdd5efbee4612e79ac3d5900d04ba2ce0d8325 -0.2874223
collateral tx 6c0543010df174dff1f7e1c56087758e1b78da43f799135510864f3c865f0904

9 April ID payout tx 4a2c36b7c59d925325a38a0650d360cba51282d22f7c93d0163e63f3cecc2f30 -0.156206
collateral tx 7f516ea25f9e45b5dd57e4c36dc749afcde5c732782b8e968543a8875582ca76

11 April ID payout tx 9b98a81405ddf3d08497fa61c72bf0964006d37a7dfdaad4180feeba15a375ff -0.016026
collateral tx c84538e8496648c7e99c4d3adc208ad186a4dd055672607c5035a7174d12aec2

11 April ID payout tx e9bc24376a1c2491d4051c3351f3187b5eb209ec4bbda4395a91e1b92d747ab9 -0.23766
collateral tx b5d4c4c8ea5de05ec68de52d4c8567bdfd7126399015cf28c367de83ce11a61d

11 April ID payout tx 03d40ee973886f78ce6c034d7ab428beea47725e6c81cbd82e509e174d7572c7 -0.065026
collateral tx 77d294318bb4313d388ba5692a8e923f942befc220ee2e4e8adeeaa573b67ed6


Including the payouts and BSQ sale between 4 April and 11 April I am out 2.86981 BTC. I have paid 20512.8 BSQ.

11 April ID 0.6 BTC was bought in tx 88c53a76c07e9656467dea00371c27ce7f5c171a5c9796ec785c4338447fff7d for 7334.96 BSQ bsq-tx 2dfc1302f443a6d4d33742dd927dc74ebc00a6114cca76689d594f68706a7c67
11 April ID 0.35 BTC was bought in tx ef7836984c83d0f26507cc3ee66ddbe156b523428ea7087b483bbe5f4d5971ce for 4278.73 BSQ bsq-tx 202be94e90b704d5f594cb065f07f308c940522133aebb60e468d76d8aab9023
11 April ID 1.9 BTC was bought in tx 12ab1938b914d4e17ad90f656a74dfb89e0521736f1a4938f51fdc296af39731 for 23227.38 BSQ bsq-tx 492aea1df2c458a37c80152b1ef23f8487dcf91eecc12e3025eeb1d8d37512ae
11 April ID 1.9 BTC was bought in tx bd0e7daa81859f666430a01539c8ab954103861fa2a9357aa6eddb0e6b90bc9f for 23227.38 BSQ bsq-tx 7f07fde24f511fd32a3a30b9cd68c8fa716c547f16349628165966da1bd93df2


Including the BSQ-sales 11 April I have 1.88019 BTC too much and have used 78581.3 BSQ to buy BTC which the DAO owes me. I have more than 2 BTC in expenses for pending Refund Agent cases which will be paid out shortly.

@refund-agent2
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refund-agent2 commented Jun 15, 2024

Refund completed out of Bisq

Ticket closed the 15/06/24
Arbitrator node address: 3z5jnirlccgxzoxc6zwkcgwj66bugvqplzf6z2iyd5oxifiaorhnanqd.onion:9999

Summary:

Trade ID: luzbj
Currency: USD
Trade amount: 0.0052
Security deposit: 0.0026
Payout amount for BTC buyer: 0
Payout amount for BTC seller: 0.00832

Deposit: 847622d3eecfd475b6d639698ae8fc0d92acdf8677bbc75b4219590149280d50
Delayed payout: ac82e0e18515494418927960f3ba08e43a51cd9757be08bb0724862a1fbc4731

Summary notes:

Buyer did not pay or reply, no mediation was possible due to a bug.

Reason for dispute: bug

Mediation

Arbitration ticket closed through TXID: 1cef0069f96b66d5c525337966173c1829b457ae0c3917b5f6734cbbc7e74eb0

BTC address ownership proof (use ctrl+G to sign/verify):
Message: "luzbj-1c6e162f-bafa-4422-932f-51b0440985ad-1914"
Address: "bc1qwhj823e4hhsv4usr9lvca25efx9mankgj2l3n9"
Signature: "HxqmQhLhXfC28laC8OUIVd2LxCrc8V/jjQwCtbq5IJbqCmIe3YtuBDzLOI3ba0fbz8CtNNl0hhkoz9uuB5/9X0k=

@refund-agent2
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Cycle 60 compensation & reimbursement

Date ID Asset DPT Refund Tx
Jun 21 6505978 XMR 0.078 0
Jun 02 408057 USD 0.02407 -0.020155
Jun 02 724377 XMR 0.0185 -0.0159375
Jun 02 139448 EUR 0.017 -0.014495
Jun 02 6754800 XMR 0.16 -0.136
Jun 05 rknbw USD 0.016 -0.0136
Jun 17 chtgnb XMR 0.011564 -0.009532
Jun 17 29768 XMR 0.080964 -0.071382
Jun 17 NZXIGOK EUR 0.026 -0.0214
Jun 18 THJEOIXX GBP 0.00474568 -0.00381284
Jun 26 88716 XMR 0.16 -0.136
Jun 18 CvSaDE EUR 0.013 -0.0115
Jun 15 5162117 USD 0.0234 -0.0234
Jun 15 luzbj USD 0.0104 -0.00832
Jun 18 azpmnosw XMR 0.00912 -0.0078
Jun 18 S5HTE6M BRL 0.0068 -0.005944
Jun 18 PGAK17KW AUD 0.0275 -0.02405
Jun 18 hrmEQgC USD 0.0035 -0.00271
Jun 18 ylNHr EUR 0.013 -0.0115
Jun 26 a3g9ecK EUR 0.0065 -0.00568
Jun 15 RIWBAQ EUR 0.0096 -0.0093
Jun 15 wydddbo EUR 0.0136 -0.0131
Jun 15 kqwaqo EUR 0.0136 -0.0131
Jun 15 91213 EUR 0.0136 -0.0131
Jun 15 DaP0nDXw USD 0.014 -0.0135
Jun 30 19558 EUR 0.039 -0.0345
Jun 18 6586646 XMR 0.013 -0.0115
Jun 18 VqFlFa XMR 0.01664 -0.01457
Jun 18 KKWMPJI XMR 0.079 -0.06865
Jun 18 gahcsz XMR 0.07 -0.0615
Jun 21 2452136 XMR 0.136 -0.1195
Jun 26 MQVONLFW XMR 0.136756 -0.119878
Jun 24 TYPFR USD 0.0104 -0.0092
Jun 26 KVBTZXTN XMR 0.013 -0.0115
Jun 28 9w9tv XMR 0.006 -0.00516
Jun 26 2583098 XMR 0.008 -0.0068
Jun 01 4lwie EUR 0 0
Jul 02 LihiR USD 0.04626 -0.03855
Jul 02 391928 EUR 0.02095718 -0.01842859
Jul 02 667822 EUR 0.020958 -0.018429
Jul 02 44211 XMR 0.016 -0.0136
1.4064 1.1571
COMPENSATION 2496.01 For Cycle 60 REIMBURSEMENT 36593.02
Number of cases 41 Subtotal $2,050.00 Refunded 1.1571
USD per case $50 Reimburs. Cost 3.16%
5% payouts 0.0579 Subtotal $3,615.94 30D BSQ/BTC 0.00003262
BTC price $62,500
Total $5,665.94
BSQ rate $2.27

@refund-agent2
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Cycle 60 support report

  • 35/41 cases were unresponsive traders.
  • 1 case traders did not reply at all.
  • At some cases, arbitration summary seems to not be received by peers. They ask why I haven't paid.
  • Had a hard time because of a wrong payment, which could be double spent. Thanks to those who helped.

@cbeams
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cbeams commented Jul 13, 2024

Hi, @refund-agent2. Could you help me understand the 5% payouts? I see references like the following in your comments

Summary notes: Arbitration out of bisq. Buyer sent payment but there was a bug impeding traders to conclude the trade normally. Buyer did not appear. Seller gets 5% compensation, buyer loses 10% trade amount. Less than usual as there was a bug, but buyer did not reach the mediator for a manual payout anyways.

... but I don't really understand them and why they're an ongoing issue now for so many cycles. Thanks.

@cbeams
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cbeams commented Jul 13, 2024

Never mind my question above. I understand now that 5% payouts actually means 5% _of_ payouts, i.e. a kind of interest payment on the BTC you are essentially loaning the DAO when you cover these repayments immediately and only get reimbursed after the fact.

I also see that the 5% reference in the "Summary notes" I quoted above was unrelated and thus a red herring for me as I was trying to understand this.

I've obviously been out of touch with this aspect of the arbitration compensation model, but it's worth mentioning here that labeling the line item 5% payouts is pretty unintuitive. Even just relabeling it as 5% of payouts would go a long way toward making it more understandable for the uninitiated.

@refund-agent2
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Refund completed out of Bisq

Ticket closed the 22 Jul
Arbitrator node address: 3z5jnirlccgxzoxc6zwkcgwj66bugvqplzf6z2iyd5oxifiaorhnanqd.onion:9999

Summary:

Trade ID: dwwdmxau
Currency: USD
Trade amount: 0.0051
Security deposit: 0.00255
Payout amount for BTC buyer: 0.00561000
Payout amount for BTC seller: 0.00326400

Deposit:0.00561000
Delayed payout: 0.00326400

Summary notes:
Arbitration out of bisq. There was a bug, a manual payout was tried but buyer is unresponsive. Buyer receives trade amount + 10% trade amount, seller security deposit + 14% trade amount.

Reason for dispute: Bug, trader not responding

Mediation

It was not possible to open mediation, although both peers were communicating with the mediator.
"The buyer for this trade has been in touch with me two weeks or so ago but they said they would contact me on Matrix and have not. Therefore I am unable to make a manual payout. That being said this issue is a result of a Bisq bug. The BTC buyer did make payment and wanted to complete payment but the bug prevented them from doing so."

Arbitration ticket closed through TXID: f912e71b3f54c5394db780005edc1769525cd858b5fe2337f2309a5bbb6a9df1

BTC address ownership proof (use ctrl+G to sign/verify):
HzO3iB88I4PwGanohBrG+NGSHZ6yFClZsbY6yJPWvkneAPjzRuhSGHOpgyD7J4WGP3Q5dj08YocvMI5t8lPey3A=
dwwdmxau
bc1q9ftjafj729hxlswszxmcdn7nda944pc4hw8w7f

@refund-agent2
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Refund completed out of Bisq

Ticket closed the JUL 26
Arbitrator node address: 4sh6mleyr5zffxhfda6rvsmjxigzmz57hiaxnyvtnfyudrn2ffiaapyd.onion:9999

Summary:

Trade ID:grwobcq
Currency:EUR
Trade amount:0.01
Security deposit:0.0015
Payout amount for BTC buyer:0.0115
Payout amount for BTC seller:0

Deposit:31dba28754330d4d96a648e0cd1fb22003b1a3bfb0a360ad6cd7464636af2650
Delayed payout:39891505d1a7895c052852bba0e9bde3787ef05d7ed0b53db926a2c3b1fce52c

Summary notes: After a bug, seller was not responsive. Buyer made the payment.

Reason for dispute: bug, trader not responding

Mediation

No mediation suggestion possible.
The BTC buyer sent payment and then trade went to their history
The BTC seller was made aware by the mediator contacting them on their onion address but they did not respond so no manual payout was possible.

Arbitration ticket closed through TXID: 926c1058b06b6dc510a8ae0c25d79de8f5b7df0d045cd44bd18e597e785fd688

BTC address ownership proof (use ctrl+G to sign/verify):
Message: grwobcq
Address: bc1qhtmq8hz9gm73ysspdmg27yenl5dsec3sv57v30
Signature: ICgSXHdPGmpLP1AwasMZEChie1mIq1m9MOs9Vf7b99IODc2cPWaW5TWUZT9KpYLUJmPwkHb4d7dWD8DpbK1R9/Q=

@refund-agent2
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Cycle 61 compensation & reimbursement

Date ID Asset DPT Refund Tx
Jul 04 50510658 XMR 0.0047 0.003916
Jul 04 cwRPXH XMR 0.0048 0.004024
Jul 04 RWVRNLR CAD 0.014 0.0123
Jul 04 sJyqRHu XMR 0.042 0.0369
Jul 06 ayatgmk EUR 0.009 0.00774
Jul 06 WQ4RNKY AUD 0.026 0.023
Jul 08 hntfy3l5 XMR 0.0025 0
Jul 10 60179 XMR 0.01014 0.00897
Jul 10 67416 EUR 0.014 0.0123
Jul 10 DRXVXK XMR 0.008 0.0068
Jul 12 76977318 XMR 0.0052 0.004392
Jul 12 vtuqga BRL 0.0195 0.01725
Jul 15 0216026 USD 0.01168 0.009928
Jul 15 11147834 USD 0.0234 0.0207
Jul 15 2VCC26 XMR 0.0055 0.00464
Jul 15 646909 EUR 0.08 0
Jul 15 BKSEQY XMR 0.0055 0.00464
Jul 15 rpagmvn BRL 0.04 0.034
Jul 20 sjaefx EUR 0.028676 0.024938
Jul 22 32772273 BRL 0.016 0.0142
Jul 22 57034 USD 0.016 0.0133
Jul 22 AVJG38M EUR 0.05447 0.048185
Jul 22 dwwdmxau USD 0.0102 0.008874
Jul 22 LYI0KZZ XMR 0.007 0.00615
Jul 22 pV8mOi XMR 0.008 0.0068
Jul 22 ulugpme XMR 0.0055 0.0045525
Jul 22 wmmrqolo USD 0.06896 0.058616
Jul 22 WsIqmC XMR 0.02 0.01672
Jul 24 18211022 USD 0.013 0.0115
Jul 24 4732863 XMR 0.06695 0.059225
Jul 24 BRAME XMR 0.0048 0.004024
Jul 24 HZYNC BRL 0.0061798 0.0050699
Jul 24 zsklzng EUR 0.0045 0.00375
Jul 26 1775538 EUR 0.014 0
Jul 26 CUKKZDN0 XMR 0.07703 0.065515
Jul 26 grwobcq EUR 0.013 0.0115
Jul 29 07079 EUR 0 0
Jul 29 1xngsvfl USD 0.014 0.0123
Jul 29 haoanv USD 0.0117 0.01035
Jul 29 jbe4k89 USD 0.003 0.00225
Jul 29 KvciEOT XMR 0.0056 0.004744
Jul 29 SiFbU USD 0.01843 0.015229
Jul 31 165555 USD 0.0052 0.004264
Jul 31 A4IS6 USD 0.027 0.0225
Jul 31 bixbtt5 XMR 0.006 0.00516
Jul 31 fjazej BRL 0.08553 0.074565
Jul 31 xamhtdu XMR 0.0063 0.005429
Jul 31 XHUNI EUR 0.0054 0.00457
Aug 02 108156 XMR 0.018 0.01548
Aug 02 IATFZT EUR 0.01614 0.01367
Aug 02 UZKVZQ XMR 0.004 0.00328
0.9865 0.7682
COMPENSATION 2381.83 For Cycle 61 REIMBURSEMENT 24590.02
Number of cases 49 Subtotal $2,450.00 Refunded 0.7682
USD per case $50 Reimburs. Cost 3.20%
5% of payouts 0.0384 Subtotal $2,337.48 30D BSQ/BTC 0.00003224
BTC price $60,856
Total $4,787.48
BSQ rate $2.01

@refund-agent2
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Cycle 61 support report

  • 46 out of 49 trader not responding tickets.
  • 1 trade was paid during mediation, 2 traders did not reply, 1 traders stopped replying after an unsolved case.

@refund-agent2
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Cycle 62 compensation & reimbursement

Date ID Asset DPT Refund Tx
Aug 08 h1hy3k XMR 0.005 0.00418
Aug 12 9746429 EUR 0.013 0.0115
Aug 12 EYPPQXRC USD 0.013 0.0115
Aug 12 WKQPJBW BRL 0.017 0.0149375
Aug 15 453170 BRL 0.006 0.00516
Aug 15 vqwjlcvu XMR 0.006 0.00516
Aug 18 537658 XMR 0.005 0.00418
Aug 18 cnqSxue USD 0.0468 0.0414
Aug 18 gdmnqnc USD 0.08727 0.072635
Aug 18 GHTHK XMR 0.013 0.0115
Aug 21 032420 XMR 0.007 0.00615
Aug 21 bjspwpl EUR 0.008895 0.0073475
Aug 21 DIXDVU EUR 0.033 0.02838
Aug 21 hlqiosiz EUR 0.0163 0.01435
Aug 21 NOLMO USD 0.013 0.0115
Aug 21 sjxjuccb EUR 0.014 0.0123
Aug 21 UEIFYVI XMR 0.016 0.0136
Aug 23 7419858 XMR 0.016 0.0136
Aug 23 hpkzpjl XMR 0.0047 0.003916
Aug 23 VMRUFCM USD 0.01118 0.00989
Aug 23 WHUNL XMR 0.007 0.00615
Aug 26 579593 BRL 0.0077 0.006525
Aug 26 57975722 XMR 0.0115 0.0101275
Aug 26 ctnmp BRL 0.05174 0.04577
Aug 28 7UgMzsAj USD 0.0267375 0.02189375
Aug 30 KQU0M GBP 0.02013444 0.01672722
Sep 04 ykrCAk XMR 0.0042 0.003464
0.48115694 0.41384347
COMPENSATION 1262.66 For Cycle 62 REIMBURSEMENT 14394.80
Number of cases 27 Subtotal $1,350.00 Refunded 0.4138
USD per case $50 Reimburs. Cost 3.5%
5% of payouts 0.0207 Subtotal $1,175.32 30D BSQ/BTC 0.00002975
BTC price $56,800
Total $2,525.32
BSQ rate $2.00

@refund-agent2
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Cycle 62 support report

  • 24/27 cases were unresponsive traders.
  • Smooth cycle with no arbitration cases out of Blsq, low amount of reimbursements and tickets.
  • BSQ price dropped significantly as I sold a significant amount of BSQ.

@refund-agent2
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Cycle 63 compensation & reimbursement

Date ID Asset DPT Refund Tx
Sep 06 kacrkat XMR 0.0103 0.009019
Sep 09 4970204 USD 0.007 0.00615
Sep 09 RQV0HSL XMR 0.0042 0.003464
Sep 11 231129 EUR 0.065 0.056
Sep 11 cwuwwmhu XMR 0.008 0.0068
Sep 13 rpHpgta BRL 0.0763 0.0673
Sep 23 1xjftwb EUR 0.008 0
Sep 23 929184 XMR 0.018 0.015
Sep 23 ICTTULV XMR 0.0097 0.0084144
Sep 23 IE1SG5U USD 0.014 0.0123
Sep 23 occezka BRL 0.0074 0.006056
Sep 23 pq2t9b XMR 0.0091 0.0078135
Sep 23 qmMdb XMR 0.021 0.01845
Sep 23 ypvep EUR 0.056 0.0492
Sep 23 zg6bd6kk XMR 0.0058 0.004952
Sep 16 2q4ywd EUR 0.039 0.033
Sep 16 9c52q EUR 0.018 0.015
Sep 18 0996257 XMR 0.0045 0.00375
Sep 18 HSCPCHW EUR 0.014 0.0123
Sep 18 qxuwwe XMR 0.007 0.00615
Sep 25 HEIHXSH EUR 0.05593 0.045402
Sep 25 iquhrrqt CAD 0.0065 0.005635
Sep 25 UYPNU BRL 0.0117408 0.0101344
Sep 27 CPPFZAIX XMR 0.0047 0.003862
Sep 27 luw1p EUR 0.00605112 0.00492556
Sep 27 vvoegr0 XMR 0.013 0.01109
Sep 30 0AQtpYfv USD 0.00811 0.006855
Sep 30 uq5oc USD 0.02304 0.0192
Oct 02 068837 XMR 0.0028 0.00212
Oct 02 47179 EUR 0.01183 0.010465
Oct 02 5IC4WQ GBP 0.026 0.023
Oct 02 lAnOkn XMR 0.0035 0.002725
Oct 02 RcKLGrBb XMR 0.1229 0.1082635
Oct 02 ziyrr USD 0.039 0.0345
Oct 04 728947 XMR 0.007 0.00615
Oct 07 64629854 XMR 0.009 0.0075
Oct 07 qjcwwlsr XMR 0.0081248 0.0066224
Oct 07 SKUKE GBP 0.0225 0
0.78402672 0.64956876
COMPENSATION 2045.80 For Cycle 63 REIMBURSEMENT 24228.61
Number of cases 36 Subtotal $1,800.00 Refunded 0.6496
USD per case $50 Reimburs. Cost 3.7%
4.5% of payouts 0.0292 Subtotal $1,861.99 30D BSQ/BTC 0.00002781
BTC price $63,700
Total $3,661.99
BSQ rate $1.79

@refund-agent2
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Cycle 63 support report

  • 37/38 cases were unresponsive traders, 1 was already paid from deposit tx.
  • I plan to reduce the % I receive from payouts to 3-4% if I am able to sell and burn BSQ smoothly.

@refund-agent2
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Cycle 64 compensation & reimbursement

Date ID Asset DPT Refund Tx
Oct 09 GQRHNTE XMR 0.005 0.00418
Oct 14 3911667 USD 0.13 0.115
Oct 14 3950296 EUR 0.0286 0.02365
Oct 14 SEZTIYPP GBP 0.04436936 0.03634568
Oct 14 yvfo6 USD 0.0062 0.005326
Oct 18 689840 BRL 0.018 0.015
Oct 18 90851 XMR 0.0027 0.00198
Oct 21 W9MO5FI XMR 0.00865 0.007621
Oct 23 9IQNXKn XMR 0.0035 0.00277
Oct 23 EURBH XMR 0.018 0.015
Oct 25 764540 BRL 0.005 0.004
Oct 28 61642618 USD 0.008 0.0068
Oct 28 74104823 USD 0.014 0.0123
Oct 28 AHdET118 XMR 0.0035 0.002725
Oct 28 atiomyxt CAD 0.009 0.0075
Oct 28 jztztr XMR 0.0045 0.00375
Oct 30 6475711 USD 0.0091 0.007995
Oct 30 JOCVK4VZ USD 0.01859 0.016445
Oct 30 yHbcG EUR 0.013 0.0115
Nov 02 hg8k0m XMR 0.005 0.00418
Nov 02 XaeSb XMR 0.0028 0.002336
Nov 05 876472 XMR 0.0038 0.003052
Nov 05 QGMWBOJ USD 0.0135 0.01161
Nov 05 rbd1w XMR 0.00725 0.006525
Nov 07 3767076 GBP 0.02147 0.018935
Nov 07 8678875 USD 0.00936672 0.00818136
0.4129 0.3547
COMPENSATION 1350.93 For Cycle 64 REIMBURSEMENT 14854.07
Number of cases 26 Subtotal $1,300.00 Payouts 0.3547
USD per case $50 Reimburs. Cost 4.2%
4% payouts 0.0142 Subtotal $1,064.12 30D BSQ/BTC 0.00002488
BTC price $75,000
Total $2,364.12
BSQ rate $1.75

@refund-agent2
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Cycle 64 support report

  • 23/26 cases traders did not reply.

@refund-agent2
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Cycle 65 compensation & reimbursement

Date ID Asset DPT Refund Tx
Nov 10 090257 XMR 0.003 0.00267
Nov 10 443971 XMR 0.13 0.115
Nov 10 788277 EUR 0.009 0.0075
Nov 13 FIxyinj XMR 0.0325 0.02875
Nov 13 GUJKVME USD 0.030684 0.026142
Nov 13 yg9z2sr XMR 0.0034 0.002652
Nov 16 96k0hVI XMR 0.00945 0.008325
Nov 18 31972 USD 0.0104 0.0088
Nov 18 69348 XMR 0.0035 0.00274
Nov 18 97832 BRL 0.004 0.00328
Nov 18 IAZDH EUR 0.0083 0.0073
Nov 18 Sc1RzdvG XMR 0.02804 0.02383
Nov 21 RsefQZk XMR 0.018 0.01548
Nov 21 socZeQ XMR 0.021 0.01845
Nov 25 32779 XMR 0.016 0.0139
Nov 25 3aj6ymd XMR 0.005 0.00418
Nov 25 72323058 EUR 0.006 0.00516
Nov 25 8322736 EUR 0.0082 0.0072
Nov 25 SHTSDY EUR 0.013 0.0115
Nov 27 AX3CSZ EUR 0.0455 0.04025
Nov 29 8097122 XMR 0.0025 0.00175
Nov 29 ghstm XMR 0.0024 0.00236
Nov 29 hbf9vmf USD 0.013 0.0115
Nov 29 I65L4D BRL 0.0086916 0.0075258
Nov 29 kilyw XMR 0.0025 0.00175
Nov 29 vc9u1 XMR 0.009 0.00774
Dec 02 621864 USD 0.014 0.0123
Dec 02 F025EJN XMR 0.004 0.00328
Dec 02 HJTCH XMR 0.018 0.015
Dec 02 WDUVYIA XMR 0.007 0.00615
Dec 04 619161 XMR 0.009 0.00774
Dec 04 7Y3ZN XMR 0.0035 0.00271
Dec 04 eqfr1 USD 0.0546 0.0483
Dec 04 RNOOWR XMR 0.006 0.00516
Dec 06 9792007 XMR 0.010132 0.0089285
Dec 06 b53D4H GBP 0.04862 0.04301
Dec 06 FNpQeER INR 0.013 0.0115
Dec 08 75197 XMR 0.0084 0.00738
Dec 08 890244 XMR 0.0022 0.0013
Dec 08 kMumNwrI XMR 0.005 0.00388
Dec 08 mqgwohtu USD 0.011 0.00902
Dec 08 Q19MrC USD 0.01 0.0082
0.6675176 0.5795933
COMPENSATION 2582.69 For Cycle 65 REIMBURSEMENT 28749.91
Number of cases 42 Subtotal $2,100.00 Payouts 0.5796
USD per case $50 Reimburs. Cost 5.0%
4% payouts 0.0232 Subtotal $2,290.58 30D BSQ/BTC 0.00002116
BTC price $98,800
Total $4,390.58
BSQ rate $1.70

@refund-agent2
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Support report

  • 40 out of 42 cases were unresponsive traders. Number of tickets have increased.

@refund-agent2
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refund-agent2 commented Dec 19, 2024

Refund completed out of Bisq

Ticket closed the dec 19
Arbitrator node address: 3z5jnirlccgxzoxc6zwkcgwj66bugvqplzf6z2iyd5oxifiaorhnanqd.onion:9999

Summary:

Trade ID: V1J0G45E
Currency: EUR
Trade amount: 0.007
Security deposit: 0.002
Payout amount for BTC buyer: 0.00928
Payout amount for BTC seller: 0

Deposit:2e588013ce45713dd7dc67c55fe40e6a6cdfcf8865a4d87015eed867f9c736bf
Delayed payout:9168c8df0f3919f6b0e1786cdf9927b971aefbec5250adb694e970455a8079e2

Summary notes:

Reason for dispute: When clicking "payment started", trade was closed. Trade could not be sent to mediation or arbitration. Mediator helped buyer to send DPT.
Buyer receives trade amount + 4% of trade amount, and security deposit. Seller remained unresponsive.

Mediation

None provided.

Arbitration ticket closed through TXID: 9716b7d9de5f3f8957ca5016738712a285f6e3a37b52cefedd58d114b88ead7e

BTC address ownership proof (use ctrl+G to sign/verify):
Message: "V1J0G45E "
Address: "bc1qhuu6z0harxdlz0tt822d3pufaq8wr90rn98jhe"
Signature: "H3W8iwu6YWPSU84PqQCeKAqZJMm5H7vxK0mzb5QlsjZhbproVAgEMfZ2dh7jAZMxg0mGZKmmRoMm+mkyBp9NaFM="

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