Mouse moves from far side of 1 screen to the far side of another monitor, they are not connect on those sides

[eljefewatson]

I recently bought 3 licenses for the 3 computers, 7 monitors total. When I started the monitors from one computer were on the far opposite side. I got everything connected like I wanted, except when I moved the mouse on the bottom left monitor off the left side of the monitor, I expected it to stay put on the left edge since that side of that monitor isn't connected to anything else. Instead if jump to the right side of the large 4k TV. I kept tinkering with it but couldn't make heads or tails, so I started, but the same effect. Then I finally thought to check Windows 10 Display Settings, and sure enough the relative positioning of the 3 monitors on the computer were all out of whack.

I was thinking of trying to start over again, but all the computers have licenses and wasn't sure if they work if I installed the software on the 3 laptops. The (only) computer with 3 monitors is the one that is registered 1st and is the primary license holder. Anyhow, I presume the X/Y starting locations are not what they should be and likely why I'm getting weird mouse movements. In the end, I made a bad thing worse and I could see the mouse on the popup display showing all the monitors, but it was skirting around the top edge of the 3 computer monitors but the cursor was invisible and none of the mice on any of the 3 computers was able to gain control.

You have a recommendation how to start over again now the display settings are corrected. I did a reset on the main computer to disconnect all monitors in Cursr app and start over again, and that didn't fix the problem, it made it worse. How do I really start over completely? I saw the note on the cursr account management website that I can only drop and replace 1 computer license every 7 days.

[ragauskl]

Okay let me try to break this down. I believe I have your previous email so I can reference the layout you're talking about:

• Relative display positioning in OS - if no links are configured on top of 'natively linked' edges, you'll see gray borders indicating that this display edge is linked to another display by your OS, so it will be the OS moving the mouse, however if you don't see the gray border - that should not be the cause. In any case I see you already solved that by adjusting relative positioning, however if you experience this issue again please provide the Cursr and native OS display setup at the time of the issue.
• Starting over again - can you explain in more detail what do you mean by that? Do you want to move the licenses over to other 3 devices - in this case I can temporarily increase the limit for your use case. Or if you want to keep them on same 3 devices - they are bound to the machine ID, even if you uninstall and reinstall the app you'll be able to continue using licenses on those devices. But it's unlikely you'd need to reinstall Cursr, generally if there's an issue with a setup, to start new one you just need to click on setup name to show the dropdown and click to create new setup (make sure to uncheck all checkboxes for preserving layout and links) - this will create a completely fresh setup that you can configure from scratch. You can also delete the old one.
• If cursor is invisible and you can't seem to regain control of it, simply hold 'Esc' key down for 3 seconds to center the mouse on main display of keyboard host device (device to which keyboard is physically connected), alternatively continue to hold for 5 seconds to disconnect the KVM in general and disable setups - but this is only needed if Cursr goes into some loop which hasn't happened yet in stable releases.

So if I understood everything correctly I'd say - connect the 3 devices, if mouse is invisible hold Esc for 3 sec, create a new fresh setup and try linking the display edges again. If you continue to experience issues with mouse movements - it would be very helpful if you could provide screen recording of how Cursr interface looks on either of the devices - so I can see what Cursr thinks is happening. Alternatively screenshot of native OS display layout and layout in Cursr UI would be also good. If I won't be able to reproduce the issue I may ask for Cursr debug logs.

[ragauskl]

If you feel like I misunderstood anything or anything is missing - do correct me