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My Library Card > "Return to" location interface element #19

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eporter23 opened this issue Aug 2, 2022 · 2 comments
Open

My Library Card > "Return to" location interface element #19

eporter23 opened this issue Aug 2, 2022 · 2 comments
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enhancement New feature or request

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@eporter23
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eporter23 commented Aug 2, 2022

Is your feature request related to new functionality not yet included in the product? Please describe.
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Is your feature request related to a problem or a change to existing functionality? Please describe.
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  • Checked out items show up with a "Return To" location which shows the item's home location, but items can be returned more flexibly to other Emory locations.

Describe the solution you'd like
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  • Adjust the label for this interface option to clarify the location shown is its "Home" location
  • Provide guidance that a user can return their items to any Emory Library

Describe alternatives you've considered
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How will this impact users?
A clear and concise description of how many and which types of users would benefit from this feature, or any who may be negatively impacted by the change.

Additional context

  • Value score = 6; LibSComm patron impact score = 2.69
  • Originally submitted via email from Lara Miller: "Writing to report a confusing sticky point with the new “My Library Card” feature. When patrons go to review their items checked out the individual cards list the “return to” library. But the “return to” library really lists the book’s permanent home and doesn’t effectively communicate to patrons that they can actually return their items to any Emory Library. Included is a screenshot of what patrons see as an attachment (taken from my person account). As an Oxford College person, I’d see this and think I’m required to return the item to Woodruff. Submitting my observation as feedback for the team."

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@eporter23 eporter23 added the enhancement New feature or request label Aug 2, 2022
@eporter23 eporter23 changed the title My Library Card > Return to Library settings My Library Card > "Return to" location interface element Aug 2, 2022
@tclayton33
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We are limited on what text we can add to the card (essentially we have a choice of only a few available fields); but this has been changed to say return to Emory University Libraries instead of the owning library to mitigate confusion.

@eporter23
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Thanks for the update @tclayton33 !

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Labels
enhancement New feature or request
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