diff --git a/server/channels/app/support_packet.go b/server/channels/app/support_packet.go
index ff5772f6825..64bc709d221 100644
--- a/server/channels/app/support_packet.go
+++ b/server/channels/app/support_packet.go
@@ -150,7 +150,7 @@ func (a *App) generateSupportPacketYaml(c request.CTX) (*model.FileData, error)
 	/* LDAP */
 
 	var vendorName, vendorVersion string
-	if ldap := a.Ldap(); ldap != nil {
+	if ldap := a.Ldap(); ldap != nil && (*a.Config().LdapSettings.Enable || *a.Config().LdapSettings.EnableSync) {
 		vendorName, vendorVersion, err = ldap.GetVendorNameAndVendorVersion(c)
 		if err != nil {
 			rErr = multierror.Append(errors.Wrap(err, "error while getting LDAP vendor info"))
diff --git a/server/channels/app/support_packet_test.go b/server/channels/app/support_packet_test.go
index 8b91b814964..497a773a249 100644
--- a/server/channels/app/support_packet_test.go
+++ b/server/channels/app/support_packet_test.go
@@ -151,7 +151,21 @@ func TestGenerateSupportPacketYaml(t *testing.T) {
 		assert.Equal(t, "FAIL: all broken", packet.FileStatus)
 	})
 
-	t.Run("no LDAP vendor info", func(t *testing.T) {
+	t.Run("no LDAP info if LDAP sync is disabled", func(t *testing.T) {
+		ldapMock := &emocks.LdapInterface{}
+		th.App.Channels().Ldap = ldapMock
+
+		packet := generateSupportPacket(t)
+
+		assert.Equal(t, "", packet.LdapVendorName)
+		assert.Equal(t, "", packet.LdapVendorVersion)
+	})
+
+	th.App.UpdateConfig(func(cfg *model.Config) {
+		cfg.LdapSettings.EnableSync = model.NewPointer(true)
+	})
+
+	t.Run("no LDAP vendor info found", func(t *testing.T) {
 		ldapMock := &emocks.LdapInterface{}
 		ldapMock.On(
 			"GetVendorNameAndVendorVersion",