500 error on hit button "Add resolution notes" by slack integration

[fish0373]

What went wrong?

What happened:
-

How do we reproduce it?

1. Install Slack Oncall Plugin
2. Setup Slack notification
3. Send demo alert
4. go to slack hit button "Add resolution notes"
5. show result code 500

Grafana OnCall Version

oncall v1.11.5

Product Area

Chatops

Grafana OnCall Platform?

Docker

User's Browser?

No response

Anything else to add?

2024-11-15 03:06:06 source=engine:app google_trace_id=none logger=apps.slack.views Request id: None

2024-11-15 03:06:06 source=engine:app google_trace_id=none logger=apps.slack.views Organization: <property object at 0x7f5b77cb3a60>: <django.db.models.query_utils.DeferredAttribute object at 0x7f5b7394c3b0>

2024-11-15 03:06:06 source=engine:app google_trace_id=none logger=apps.slack.views SlackUserIdentity detected: g112233445598

2024-11-15 03:06:06 source=engine:app google_trace_id=none logger=apps.slack.views Routing to <class 'apps.slack.scenarios.resolution_note.ResolutionNoteModalStep'>

2024-11-15 03:06:07 source=engine:app google_trace_id=none logger=apps.slack.client Slack API call error! slack_team_identity=1 args=('views.open',) kwargs={'json': {'trigger_id': '8046495381521.7829527176215.dbfa903d3247cb3fad6cd66e275cb87a', 'view': {'blocks': [{'type': 'image', 'title': {'type': 'plain_text', 'text': 'You can add thread messages as resolution notes using the message shortcut'}, 'image_url': 'http://172.24.120.115:8080/static/images/resolution_note.gif', 'alt_text': 'You can add thread messages as resolution notes using the message shortcut'}], 'type': 'modal', 'title': {'type': 'plain_text', 'text': 'Resolution notes'}, 'private_metadata': '{"organization_id": 1, "alert_group_pk": 8360}'}}} status=200 error=invalid_arguments response={'ok': False, 'error': 'invalid_arguments', 'response_metadata': {'messages': ['[ERROR] downloading image failed [json-pointer:view/blocks/0/image_url]']}}

2024-11-15 03:06:07 source=engine:app google_trace_id=none logger=django.request Internal Server Error: /slack/interactive_api_endpoint/

Traceback (most recent call last):

  File "/etc/app/apps/slack/client.py", line 128, in api_call

    response = super().api_call(*args, **kwargs)

               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

  File "/usr/local/lib/python3.12/site-packages/slack_sdk/web/base_client.py", line 156, in api_call

    return self._sync_send(api_url=api_url, req_args=req_args)

           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

  File "/usr/local/lib/python3.12/site-packages/slack_sdk/web/base_client.py", line 187, in _sync_send

    return self._urllib_api_call(

           ^^^^^^^^^^^^^^^^^^^^^^

  File "/usr/local/lib/python3.12/site-packages/slack_sdk/web/base_client.py", line 317, in _urllib_api_call

    ).validate()

      ^^^^^^^^^^

  File "/usr/local/lib/python3.12/site-packages/slack_sdk/web/slack_response.py", line 199, in validate

    raise e.SlackApiError(message=msg, response=self)

slack_sdk.errors.SlackApiError: The request to the Slack API failed. (url: https://www.slack.com/api/views.open)

The server responded with: {'ok': False, 'error': 'invalid_arguments', 'response_metadata': {'messages': ['[ERROR] downloading image failed [json-pointer:view/blocks/0/image_url]']}}

 

The above exception was the direct cause of the following exception:

 

Traceback (most recent call last):

  File "/usr/local/lib/python3.12/site-packages/django/core/handlers/base.py", line 197, in _get_response

    response = wrapped_callback(request, *callback_args, **callback_kwargs)

               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

  File "/usr/local/lib/python3.12/site-packages/django/views/decorators/csrf.py", line 56, in wrapper_view

    return view_func(*args, **kwargs)

           ^^^^^^^^^^^^^^^^^^^^^^^^^^

  File "/usr/local/lib/python3.12/site-packages/django/views/generic/base.py", line 104, in view

    return self.dispatch(request, *args, **kwargs)

           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

  File "/usr/local/lib/python3.12/site-packages/rest_framework/views.py", line 509, in dispatch

    response = self.handle_exception(exc)

               ^^^^^^^^^^^^^^^^^^^^^^^^^^

  File "/usr/local/lib/python3.12/site-packages/rest_framework/views.py", line 469, in handle_exception

    self.raise_uncaught_exception(exc)

  File "/usr/local/lib/python3.12/site-packages/rest_framework/views.py", line 480, in raise_uncaught_exception

    raise exc

  File "/usr/local/lib/python3.12/site-packages/rest_framework/views.py", line 506, in dispatch

    response = handler(request, *args, **kwargs)

               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

  File "/etc/app/apps/slack/views.py", line 405, in post

    step.process_scenario(slack_user_identity, slack_team_identity, payload)

  File "/etc/app/apps/slack/scenarios/resolution_note.py", line 424, in process_scenario

    self._slack_client.views_open(trigger_id=payload["trigger_id"], view=view)

  File "/usr/local/lib/python3.12/site-packages/slack_sdk/web/client.py", line 4606, in views_open

    return self.api_call("views.open", json=kwargs)

           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

  File "/etc/app/apps/slack/client.py", line 153, in api_call

    raise error_class(e.response) from e

apps.slack.errors.SlackAPIError: Slack API error! Response: {'ok': False, 'error': 'invalid_arguments', 'response_metadata': {'messages': ['[ERROR] downloading image failed [json-pointer:view/blocks/0/image_url]']}}

 

During handling of the above exception, another exception occurred:

 

Traceback (most recent call last):

  File "/usr/local/lib/python3.12/site-packages/django/core/handlers/exception.py", line 55, in inner

    response = get_response(request)

               ^^^^^^^^^^^^^^^^^^^^^

  File "/usr/local/lib/python3.12/site-packages/django/core/handlers/base.py", line 199, in _get_response

    response = self.process_exception_by_middleware(e, request)

               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

  File "/usr/local/lib/python3.12/site-packages/django/core/handlers/base.py", line 362, in process_exception_by_middleware

    response = middleware_method(request, exception)

               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

  File "/etc/app/apps/social_auth/middlewares.py", line 20, in process_exception

    url_builder = UIURLBuilder(request.user.organization)

                               ^^^^^^^^^^^^^^^^^^^^^^^^^

AttributeError: 'AnonymousUser' object has no attribute 'organization'

2024-11-15 03:06:07 source=engine:app google_trace_id=none logger=root inbound latency=0.820985 status=500 method=POST path=/slack/interactive_api_endpoint/ user_agent=Slackbot 1.0 (+https://api.slack.com/robots) content-length=10443 slow=0

2024-11-15 03:06:07 source=engine:uwsgi status=500 method=POST path=/slack/interactive_api_endpoint/ latency=0.825932 google_trace_id=- protocol=HTTP/1.0 resp_size=385 req_body_size=10443

[joeyorlando]

hello 👋

I see you're running v1.11.5, I believe 07d289b (which was included in the v1.12.0) may fix this issue you're seeing. Can you try upgrading and see if you still hit this?

I'm going to close this for now, but if you're still hitting it, we can reopen.