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<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 3.0//EN" "html.dtd">
<HTML>
<HEAD><TITLE>
Hercules Version 4: Technical Support</TITLE>
<LINK REL=STYLESHEET TYPE="text/css" HREF="hercules.css">
</HEAD>
<BODY BGCOLOR="#ffffcc" TEXT="#000000" LINK="#0000A0"
VLINK="#008040" ALINK="#000000">
<h1>Hercules Version 4: Technical Support</h1>
<p><hr>
<h2>Paid Support</h2>
<P>
Hercules does not have any official (formal) paid support in place...
</P>
<p>
<i><b>...HOWEVER...</b></i>
</p>
<P>
I'm sure if you ask the
group whether or not there's anyone out there willing to provide it, you'll probably get more than
one response. <tt>;-)</tt>
</P>
<p>
I know for a fact that at least one person is already providing Hercules Technical Support on a paid
basis, and as I said, I'm sure there are probably others out there who are either already doing it,
or at least <i>willing</i> to do it, too. All you have to do is ask (any of the people involved with
Hercules (users and/or developers)) and I'm sure more than one would be willing to provide it to you
for a reasonable agreed-upon fee.
</p>
<p>
Your best approach for obtaining fee-paid tecnical support for Hercules would be to post an inquiry
to the main
<a href="http://groups.yahoo.com/group/hercules-390"><b>Hercules-390 group</b></a>
(see next section below) and simply <i><u>ask</u></i> whether
anyone out there would be willing to provide it. As I said, I'm sure there are probably many people
out there who would be willing to do so for the right price.
</p>
<p><hr>
<h2>Free Support</h2>
<P>
Since Hercules is an Open Source product owned by no one in particular and copyrighted by
many (lots of <i>very sharp</i> people have contributed over the years to Hercules's success),
there doesn't exist any type of official "Technical Support Department" within any type of
company or anything (like there usually is for closed-source products).
<p>
Instead, as with most Open Source products, there simply exists a dedicated group of individuals
and enthusiasts who are willing to put in their spare time helping others with whatever
problems and/or questions others may have regarding it. This dedicated group of Hercules enthusiasts
is known as "our user community", and it honestly does, in this author's opinion, a pretty darn good job
at providing whatever technical support most people find themselves needing.
<p>
If your question and/or concern regarding Hercules is not already addressed
in our <a href="hercfaq.html">FAQ</a>
and/or
<a href="http://hercdoc.glanzmann.org">documentation</a>
then you might consider posting your question to either
the main <a href="http://groups.yahoo.com/group/hercules-390"><b>Hercules-390 group</b></a>
or one of the more "focused" support groups listed further below:
<p><br>
<blockquote>
<pre class=jcl>
<b><u>HERCULES-390</u>:</b> Primary Hercules-390 Mainframe Emulator support forum
<u>Files and archives at</u>:
<a href="http://groups.yahoo.com/group/hercules-390">http://groups.yahoo.com/group/hercules-390</a>
<u>Community email addresses</u>:
Post message: <a href="mailto:[email protected]?subject=Hercules Question">[email protected]</a>
Subscribe: <a href="mailto:[email protected]?subject=Subscribe">[email protected]</a>
Unsubscribe: <a href="mailto:[email protected]?subject=Unsubscribe">[email protected]</a>
List owner: <a href="mailto:[email protected]?subject=Hercules">[email protected]</a>
</pre>
</blockquote>
<p><br>
<P>
The
<a href="http://groups.yahoo.com/group/hercules-390"><b>Hercules-390 group</b></a>
is your primary source for free Hercules support,
and you are strongly encouraged to subscribe. There is a vibrant, active
community of over 6900+ members, many of whom are very knowledgeable in
many different areas of mainframe technology, both from a hardware point of
view as well as from an operating system and software point of view.
</P>
<a name="other_forums"></a>
<P>
In addition to the main Hercules-390 group, other more specialized Hercules
groups also exist to provide more focused support for a variety of popular
IBM mainframe operating systems, such as DOS, VM, and MVS:
</P>
<p><br>
<blockquote>
<pre class=jcl>
<b><u>H390-DOSVS</u>:</b> Running DOS/VS, DOS/VSE or z/VSE under Hercules
<u>Files and archives at</u>:
<a href="http://groups.yahoo.com/group/h390-dosvs">http://groups.yahoo.com/group/h390-dosvs</a>
<u>Community email addresses</u>:
Post message: <a href="mailto:[email protected]?subject=Hercules Question">[email protected]</a>
Subscribe: <a href="mailto:[email protected]?subject=Subscribe">[email protected]</a>
Unsubscribe: <a href="mailto:[email protected]?subject=Unsubscribe">[email protected]</a>
List owner: <a href="mailto:[email protected]?subject=Hercules">[email protected]</a>
</pre>
</blockquote>
<blockquote>
<pre class=jcl>
<b><u>H390-MVS</u>:</b> Running MVS or z/OS under Hercules
<u>Files and archives at</u>:
<a href="http://groups.yahoo.com/group/h390-mvs">http://groups.yahoo.com/group/h390-mvs</a>
<u>Community email addresses</u>:
Post message: <a href="mailto:[email protected]?subject=Hercules Question">[email protected]</a>
Subscribe: <a href="mailto:[email protected]?subject=Subscribe">[email protected]</a>
Unsubscribe: <a href="mailto:[email protected]?subject=Unsubscribe">[email protected]</a>
List owner: <a href="mailto:[email protected]?subject=Hercules">[email protected]</a>
</pre>
</blockquote>
<blockquote>
<pre class=jcl>
<b><u>TURNKEY-MVS</u>:</b> Support for Volker Bandke's "<a href="http://www.bsp-gmbh.com/turnkey/">MVS Tur(n)key System</a>", a freely available
pre-built MVS 3.8J Operating System running under the Hercules emulator!
<u>Files and archives at</u>:
<a href="http://groups.yahoo.com/group/turnkey-mvs">http://groups.yahoo.com/group/turnkey-mvs</a>
<u>Community email addresses</u>:
Post message: <a href="mailto:[email protected]?subject=Hercules Question">[email protected]</a>
Subscribe: <a href="mailto:[email protected]?subject=Subscribe">[email protected]</a>
Unsubscribe: <a href="mailto:[email protected]?subject=Unsubscribe">[email protected]</a>
List owner: <a href="mailto:[email protected]?subject=Hercules">[email protected]</a>
</pre>
</blockquote>
<blockquote>
<pre class=jcl>
<b><u>H390-VM</u>:</b> Running VM/370, VM/SP, VM/ESA or z/VM under Hercules
<u>Files and archives at</u>:
<a href="http://groups.yahoo.com/group/h390-vm">http://groups.yahoo.com/group/h390-vm</a>
<u>Community email addresses</u>:
Post message: <a href="mailto:[email protected]?subject=Hercules Question">[email protected]</a>
Subscribe: <a href="mailto:[email protected]?subject=Subscribe">[email protected]</a>
Unsubscribe: <a href="mailto:[email protected]?subject=Unsubscribe">[email protected]</a>
List owner: <a href="mailto:[email protected]?subject=Hercules">[email protected]</a>
</pre>
</blockquote>
<blockquote>
<pre class=jcl>
<b><u>HERC-4PACK</u>:</b> Support for Andy Norrie's 4 pack Hercules VM system.
<u>Files and archives at</u>:
<a href="http://groups.yahoo.com/group/herc-4pack">http://groups.yahoo.com/group/herc-4pack</a>
<u>Community email addresses</u>:
Post message: <a href="mailto:[email protected]?subject=Hercules Question">[email protected]</a>
Subscribe: <a href="mailto:[email protected]?subject=Subscribe">[email protected]</a>
Unsubscribe: <a href="mailto:[email protected]?subject=Unsubscribe">[email protected]</a>
List owner: <a href="mailto:[email protected]?subject=Hercules">[email protected]</a>
</pre>
</blockquote>
<blockquote>
<pre class=jcl>
<b><u>HERCULES-S370ASM</u>:</b> Forum discussing use of S/370 assembler with the Hercules emulator
<u>Files and archives at</u>:
<a href="http://groups.yahoo.com/group/hercules-s370asm">http://groups.yahoo.com/group/hercules-s370asm</a>
<u>Community email addresses</u>:
Post message: <a href="mailto:[email protected]?subject=Hercules Question">[email protected]</a>
Subscribe: <a href="mailto:[email protected]?subject=Subscribe">[email protected]</a>
Unsubscribe: <a href="mailto:[email protected]?subject=Unsubscribe">[email protected]</a>
List owner: <a href="mailto:[email protected]?subject=Hercules">[email protected]</a>
</pre>
</blockquote>
<p><br>
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