SYMFONISK sound remote gen2 - sporadically no commands can be sent - await self.checkin_response(True, self.CHECKIN_FAST_POLL_TIMEOUT, tsn=tsn) #131387
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Hey there @dmulcahey, @Adminiuga, @puddly, @TheJulianJES, mind taking a look at this issue as it has been labeled with an integration ( Code owner commandsCode owners of
(message by CodeOwnersMention) zha documentation |
Do you mean that clicking buttons on the remote does not work reliably, but you can send commands to the remote? Have you tried changing its battery? |
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@puddly Yes, pressing does not work reliably. However, I can initiate this identification in Home Assistant, which triggers a contact. This even changes the LQI and RSSI values. |
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When it stops working again, can you enable ZHA debug logging and try to click some buttons on the remote? Make sure to send an Thanks! |
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Here I show the real thing in use, which has just happened again. It's actually totally crazy that it happens like this. IMG_0080.mp4And less than 10 minutes later... IMG_0081.mp4I think the identification is only listed in the log but not actually reported as received? Maybe you can't send a signal after all... I'll provide a diagnostic log in a moment, where it worked before and then stopped working a few minutes later. |
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Here is the diagnosis... At first it went perfectly. Then it was unavailable again and then it worked again. You can see this in the identification commands. home-assistant_zha_2024-11-23T18-51-01.153Z.log |
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The bug have being around for nearly one year and seen it in both my production and test network (the last with 35 mostly IKEA controllers). |
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oh dear, that doesn't sound so good. But I really have to say that almost 2 months ago I was never able to use the remote control without a problem. The latest update 0x01000035 was installed directly from day 1 and was used with the Sonos Automation remote control. I have had this remote control since 10.04 and it must have started to go extremely bad just 2 months ago (unfortunately too rarely used). By the way: No major changes in my constellation and no changes to the network. Even if Ikea... unfortunately there are no other nice media controller remote controls that are so simple, cheap and actually top... grrr :-) As a test, I even took out the batteries and restarted the identification, but now no value is recognised and the entities remain obsolete. Batteries inserted and the link quality values appear again immediately. The buttons on the remote control are still not processed. /edit: I would like to apologise very much for ‘spamming’ so much here, but in fact I have now been able to narrow down the problem somewhat... The connection from the adapter is then made to a socket that currently has no load connected, is set to off and has only logged the consumption. Now I just tried switching the socket on and off and immediately afterwards I was able to operate the remote control again! Now I have activated the other logs by activating Voltage. This is permanently measured, even when the socket is not in use. I am observing. |
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The problem
Hello to you,
I just posted this on Zigpy... I think it was a bit inappropriate there. That's why I've made up for it here. zigpy/zigpy#1506
I've had a serious problem since a few updates (unfortunately I can't remember exactly when).
I can't use the remote control all the time. Every 30 minutes it seems to lose the connection for 10 minutes and then it can be reached again normally and the commands are sent to Skyconnect again. However, if I do the identification test, it works in Home Assistant.
I would also like to say that I have owned the remote control for several months and it has always worked reliably. We've had less time in the last few weeks and therefore haven't used it as regularly. Now in the cold season it has been used more frequently and the function has failed again and again.
I have already tried the following:
Here is the protocol that is constantly forming during the day... over 60x
I would really appreciate your help. I'm really at a loss as to what's going on here. I'm also watching the visualisation - everything is OK and connects to other sockets in the household from time to time. TS011F
from _TZ3000_u5u4cakc
What version of Home Assistant Core has the issue?
core-2024.11.3
What was the last working version of Home Assistant Core?
core-2024.10
What type of installation are you running?
Home Assistant OS
Integration causing the issue
ZHA
Link to integration documentation on our website
No response
Diagnostics information
Example YAML snippet
No response
Anything in the logs that might be useful for us?
No response
Additional information
No response
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