diff --git a/jupyterbook/content/ioos_installation_conda.md b/jupyterbook/content/ioos_installation_conda.md
index 58d8fda2..3ab1ed48 100644
--- a/jupyterbook/content/ioos_installation_conda.md
+++ b/jupyterbook/content/ioos_installation_conda.md
@@ -168,6 +168,10 @@ Check out [Travis Oliphant's blog piece](http://technicaldiscovery.blogspot.com/
 
 ### What to do when everything seems to be broken?
 
+For example, ff you are seeing kernel erros like the one below.
+
+![kernel_error](kernel_error.png)
+
 1. If you believe that only your environment is broken you can follow the [update environment](#updating-the-ioos-environment) instructions from above;
 1. Sometimes conda updates can break backwards compatibility and updating is broken. In those cases remove the Miniforge3 directory and perform a fresh install of the new version.
 1. In rare cases you may want to install a frozen version of the environment. Like, you need the exact same version that is running on our CIs. You can accomplish that by [downloading the lock file your system](https://github.com/ioos/ioos_code_lab/tree/main/.binder) and issuing the command:
diff --git a/jupyterbook/content/kernel_error.png b/jupyterbook/content/kernel_error.png
new file mode 100644
index 00000000..13221402
Binary files /dev/null and b/jupyterbook/content/kernel_error.png differ