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kendra-todd-resume.pug
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include resume-mixins.pug
#main
#title
h1 Kendra Todd
.subtitle Software Quality Assurance Engineer
.main-block
h2 #[i.fa.fa-suitcase] Experience
+item("Quality Assurance Engineer", "Bitwarden", "Remote", "2021", "Present")
:markdown-it
- Executed thorough acceptance and regression testing against Bitwarden's expansive personal and enterprise client
software, including web, mobile, and desktop applications, browser extensions, command line tools, and directory connector software
- Generated new test cases and maintained Bitwarden's test case repository in Testrail
- Organized and facilitated cross-team user-acceptance testing for major feature releases
- Contributed to Bitwarden's automated Selenium test harness, written in C#, with both new test coverage and test maintenance
+item("Quality Assurance Analyst II", "Simple Finance", "Remote", "2021", "2017")
:markdown-it
- While embedded within a cross-functional product team, advocated for a “shift left” mentality to deliver
high quality features on Android, iOS, Web, and Salesforce platforms
- From April 2020, became the primary contributor to Simple’s Cypress test harness, written in JavaScript
and TypeScript; increased new coverage by more than 25 percent
- Maintained and contributed new test cases to Simple’s test case repository in Testrail and Xray
- Mentored QA interns and analysts in software QA methodologies and strategies
- Designed end-to-end test plans and executed exploratory, functional, regression, and
acceptance testing for numerous large-scale initiatives, including:
- Simple Personal Loans: \
– Contributed 60 percent of automated web coverage in Cypress \
– Quality delivery of the product led to sucessful launch, exceeding $8MM booked loans within
1 year
- Salesforce CRM Implementation: \
– Co-facilitated ongoing User Acceptance Testing sessions with 20+ agents, triaged and
escalated defects based on severity \
– Led manual test efforts for accompanying telephony implementation with Tenfold, and
migration from Tenfold to Five9
+item("Customer Relations Escalation Agent", "Simple Finance", "Portland, OR", "2017", "2016")
:markdown-it
- Triaged defect reports from customer support agents, and provided effective troubleshooting to resolve
most client-side issues
- Documented unexpected product behaviors in detailed and concise bug reports whose audience was
Simple’s product and engineering teams
- Generated and maintained clear internal documentation about known bugs
- Assisted in the escalation of critical service interruptions and posted to a customer-facing status
page via GitHub
+item("Customer Relations Agent", "Simple Finance", "Portland, OR", "2016", "2015")
:markdown-it
- Responded to inbound customer contact; assisted customers with product navigation and troubleshooting
on mobile and web platforms, general account maintenance, and in-depth support for payment and funding
issues
- Effectively identified and escalated technical, risk, and partner-related issues to the appropriate
team using internal ticketing systems
- Created and maintained an Atlassian Confluence page for a team of 14 customer support agents, which
provided easy access to knowledge base articles, team updates, and job aids
//+item("Customer Service Representative II", "Netflix", "Hillsboro, OR", "2010", "2014")
// :markdown-it
// - Fielded inbound customer calls and offered support for various inquiries including video streaming,
// account billing, DVD shipping, and website navigation.
// - Acted as a liaison between frontend agents and Tier 2 support for unresolved technical issues. During
// initial contact with the agent, I exhausted available troubleshooting before escalating details and
// reproducible steps to Tier 2.
// - Acted as a point of contact for a team of representatives; executed side-by-side coaching and provided
// real-time feedback to encourage metric-related performance.
.main-block.concise
h2 #[i.fa.fa-graduation-cap] Education
+item("Lewis & Clark College", "French Studies, Art History", "Portland, OR", "2010", "2006")
.description B.A. with Honors, summa cum laude
#sidebar
#contact.side-block
h1 Contact Info
ul
li #[i.fa.fa-globe] Denver, Colorado
li #[i.fa.fa-phone] 720.468.3934
li #[i.fa.fa-linkedin] <a href="https://www.linkedin.com/in/kendractodd/">/in/kendractodd</a>
li #[i.fa.fa-envelope] <a href="mailto:[email protected]">[email protected]</a>
#skills.side-block
h3 Languages I've Shipped Code In
ul
li C#
li JavaScript
li TypeScript
li Python
h3 Frameworks & Tools I've Used
ul
li Azure Data Studio
li Android Studio
li Asana
li Burp Suite
li Cypress
li GitHub
li Jira
li Postman
li Salesforce
li Testrail
li Xcode
li Xray
li Visual Studio
//- This points to mnjul's original resume project
#disclaimer.side-block.
Resume Template from <a href="https://github.com/mnjul/html-resume">mnjul</a>
style
include:scss resume.scss