It's not working on Ubuntu 24.04.1 LTS

[raulgrangeiro]

The Whatsie Snap version is not working on Ubuntu 24.04 and I don't know exactly why. After the QR Code is read by the smartphone (Poco X3 Pro) it says is loading the chats (which never ends) and after a few minutes it comes to this screen:

And starts to accelerate my notebook's CPU cooler and never finishes what is being done.

The settings menu is accessible, and I can close the app on the notification tray icon normally, it just doesn't open the chats.

Could you help to solve it, please?

Notebook specs:

Model: Acer Aspire 5 A515-45-R6BL
CPU: AMD Ryzen 7 5700U
GPU: AMD Radeon RC Vega 8
RAM: 20GB DDR4 3200MHz
SSD: WD SN530 512GB M.2

OS: Ubuntu 24.04.1 LTS
DE: Gnome 46 on Wayland

Whatsie Version: v4.15.5.3ad375a Snap

[raulgrangeiro]

This is the output from the app running from terminal:

[keshavbhatt]

Try to reload whenever you hit this issue.

[raulgrangeiro]

Try to reload whenever you hit this issue.

I tried several times, friend. It didn't even got to the chats screen not even once.

[keshavbhatt]

Sorry for the inconvenience. Unfortunately these issues are random and are not simple to reproduce. I suggest to clean the application cache from the application settings section and try again to login. I will try my best to sort it out in coming days. Thank you for reporting the issue.

[raulgrangeiro]

Sorry for the inconvenience. Unfortunately these issues are random and are not simple to reproduce. I suggest to clean the application cache from the application settings section and try again to login. I will try my best to sort it out in coming days. Thank you for reporting the issue.

Friend, doing today the clear cache worked, I'm able to use whatsapp now, but yesterday I tried it twice and it didn't work. Weird.

But thank God it's working today. Thanks for the help here and thanks for the amazing software.

God bless you!

[raulgrangeiro]

I'm with the problem again. It wasn't sending messages, as if the internet connection was lost, but it wasn't, and started to use more CPU, but still connected even it wasn't sending messagees. It started to heat up the notebook, and that became the way I know it's with problems.

Doing clear cache it's not helping rith now.

[cesar19004]

@raulgrangeiro Once in a while that bug happens to me as well, try: sudo snap remove --purge whatsie && sudo snap install whatsie

[raulgrangeiro]

@raulgrangeiro Once in a while that bug happens to me as well, try: sudo snap remove --purge whatsie && sudo snap install whatsie

I did that and worked, thank you, friend.

Has this issue not been found to be resolved yet?

[FdelMazo]

I'm also on a 24.04.1 error. Before the upgrade, the app worked correctly. But now, it only works on the very first execution, when I link my device. After that, if I restart the app, it gets stuck on the loading chats screen

[raulgrangeiro]

I'm also on a 24.04.1 error. Before the upgrade, the app worked correctly. But now, it only works on the very first execution, when I link my device. After that, if I restart the app, it gets stuck on the loading chats screen

Friend, that software has potential to be the best one. I'm serious. But it doesn't work properly right now and I gave up on it. It's not trustable.

Try Zap Zap, I don't know if it is available on your country, but I'm using it right now and works flawlessly.

[rloutrel]

@raulgrangeiro , @FdelMazo : did you try the flatpak version?

Maybe your problem comes from the snap container system?

[raulgrangeiro]

@raulgrangeiro , @FdelMazo : did you try the flatpak version?

Maybe your problem comes from the snap container system?

Yes, I've tried Flatpak, the same problems happened.