The page is not loading

[INIK77]

Probably after the update (04/28/24) the page stopped loading https://3dviewer.net/
For example, the page at https://3dviewer.net/info it loads and everything works.
The computer is Windows 7, 64.
Everything works with Android from the phone.
I have previously converted files (FBX-GLB) several times.

[kovacsv]

Hi, have you tried refreshing the page by deleting browser cache? In Chrome keep the ctrl key pressed while clicking on the refresh button.

[INIK77]

Both the browser cache and the Windows cache were cleared (ipconfig /flushdns nbtstat -R ). It doesn't help.

[kovacsv]

Do you see anything in the browser console?

[INIK77]

Nothing. The white screen. I sent a screenshot. Where the question mark is.

[kovacsv]

I meant the javascript console in developer tools.

[INIK77]

This?

[INIK77]

console-export-2024-5-1_21-29-29.txt

[INIK77]

[GitHubDragonFly]

@INIK77 just for a test, try using my Quick Viewer which is using the Online 3D Viewer's engine.

You could also try any of my other viewers available on my main webpage. If you experience any issues then it is probably your computer and internet browser that might need some fixing.

Being on Windows 7 seems to limit you to using Firefox browser, which does have a minor issue with my Quick Viewer even on Windows 10.

[INIK77]

Well, yes, it is clear that the problem is with my computer. Because everything works for others. But I want to note that everything worked fine for me until the last update. I used it a couple of times to convert files. It was in the middle of April.

[GitHubDragonFly]

@INIK77 maybe try using a portable version of Firefox that can run on your computer, just to see if it makes any difference.

Here is a related thread on Mozilla website: https://support.mozilla.org/en-US/questions/1286588

[INIK77]

Hello, no, it doesn't work anyway. TLS doesn't seem to be working. I am sending a screenshot with a message at the bottom of the page.

[GitHubDragonFly]

@INIK77 you cannot really expect the Online 3D Viewer's updates to be reverted just because your computer cannot handle them.

Maybe try installing some Linux operating system that your computer can handle. Some of these Linux operating systems will allow you to do a Live test before you decide to install them.

Other than this, I don't have any other suggestion for you.

[CK-Tex]

@INIK77 I got the same white screen on Firefox for Windows. But in my developer console it shows something like AllowWebgl2:false restricts context creation on this system.
In my case, I resolved it by navigating to about:config and set webgl.force-enabled to true.
Not sure if this will resolve your issue as well.
Just left a comment here in case that other users met the same issue.