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Wallet not working, when I try to make any transcation I get "An unknown error occured. Please try again or report it to a developer" #487

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az2415 opened this issue May 22, 2023 · 3 comments

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@az2415
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az2415 commented May 22, 2023

Hello,
My Kukai wallet does not seem to be working. I cannot buy anything with it, every time i try, I have the Tez ring and then it disappears, it wont let me confirm or do anything with a transaction. Then on the partnering website that i try to make the transaction i get an error message saying "An unknown error occurred. Please try again or report it to a developer". I have been trying for several days, I have logged out and back in, I have tried putting money into my account, i have tried buying art, i have tried cancelling an auction etc. nothing has worked. Please help me.
my wallet address is: tz1Nxcn1HgyPNWi4DHB62p4JNQE1HDTvzgRH

@klassare
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You shouldn't assume that the wallet isn't working. Could be that the dapp is sending a faulty operation request to the wallet. What is the partnering website and what are the exact steps to reproduce this error?

@az2415
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az2415 commented May 24, 2023

I have tried sending money from my Coinbase account and the money isn't transferring (i am getting an error there) and when I try to buy art or do anything related to my wallet from https://objkt.com/ that isnt working either so I assumed that it was my wallet. on Objkt i get 2 errors: "Kukai Wallet has returned an error" "An unknown error occurred. Please try again or report it to a developer". On Coinbase when i tried to send 90 dollars a few days ago it did not send all together, then i tried to send 11 dollars a few days ago I got the error "your attempt to send 11.1934 xtz was unsuccessful" (May 22nd 20223,... Reason: Network or other technical issue". I tried sending 4 dollars just now and the system says it sent but my wallet is not updating with the money on the Kukai page, I can see the money on https://tzkt.io. Its all a bit confusing.

@az2415
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az2415 commented May 24, 2023

in terms of exact steps on objkt, if i click "cancel offer" "buy now" any thing that relates to the wallet. It say "awaiting confirmation in Kukai" then it says what i wrote above "Kukai Wallet has returned an error" "An unknown error occurred Please try again or report it to a developer".

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