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<!DOCTYPE html>
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<title>ServeCon | The Online Conference for Process Servers</title>
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<span class='font_large text_white'>
The Online Conference
<em>for</em>
<strong>Process Servers</strong>
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<p class='break_large text_white'>March 26<span class="font_small">th</span> & 27<span class="font_small">th</span></p>
<p class='font_large text_white'>The conference is over, but recordings are now available!</p>
<p class='break_large'>
<a class='btn' href='https://www.youtube.com/playlist?list=PLld2CrOWUS9z25vP2jSi-fuSmEDi2sQvM'>Watch Now</a>
</p>
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<div class='align_center' style='max-width:30em;'>
<p class='text_white'>Thank you to all the attendees, presenters and sponsors!<br>You made the first ServeCon valuable, fun and a huge success!</p>
</div>
</div>
</header>
<div class='bg_gray_light row_padded' id='a-speakers' style='padding-bottom:0;'>
<div class='align_center' style='max-width:60em;'>
<h2 class='remove_margin_top break_small'>Speakers</h2>
<div class='cols'>
<div class='col_one_fourth_speakers'>
<img alt='Joann Needleman' src='https://s3.amazonaws.com/lawgical/assets/data/2338/original.jpg'>
<h3>
<strong>Joann Needleman</strong>
</h3>
<p>
NARCA President
<br>
Maurice & Needleman
</p>
</div>
<div class='col_one_fourth_speakers'>
<img alt='Steve Glenn' src='https://s3.amazonaws.com/lawgical/assets/data/2233/original.png'>
<h3>
<strong>Steve Glenn</strong>
</h3>
<p>
PSACO President
<br>
NAPPS 1st Vice President
</p>
</div>
<div class='col_one_fourth_speakers'>
<img alt='Jared D. Correia, Esq.' src='https://s3.amazonaws.com/lawgical/assets/data/2250/original.png'>
<h3>
<strong>Jared D. Correia, Esq.</strong>
</h3>
<p>
Assistant Director, Senior Law Practice Advisor
<br>
Massachusetts Law Office Management Assistance Program
</p>
</div>
<div class='col_one_fourth_speakers'>
<img alt='Jeff Karotkin' src='https://s3.amazonaws.com/lawgical/assets/data/2242/original.png'>
<h3>
<strong>Jeff Karotkin</strong>
</h3>
<p>
VP of Strategy
<br>
One Legal, LLC
</p>
</div>
<div class='col_one_fourth_speakers'>
<img alt='Adam Camras' src='https://s3.amazonaws.com/lawgical/assets/data/2226/original.png'>
<h3>
<strong>Adam Camras</strong>
</h3>
<p>
ServeNow CEO
<br>
Marketing Expert
</p>
</div>
<div class='col_one_fourth_speakers'>
<img alt='Rick Keeney' src='https://s3.amazonaws.com/lawgical/assets/data/2388/original.jpg'>
<h3>
<strong>Rick Keeney</strong>
</h3>
<p>
CEO
<br>
Professional Civil Process
</p>
</div>
<div class='col_one_fourth_speakers'>
<img alt='Michael Kern' src='https://s3.amazonaws.com/lawgical/assets/data/2227/original.png'>
<h3>
<strong>Michael Kern</strong>
</h3>
<p>
CALSPro Past President
<br>
Kern Legal Services
</p>
</div>
<div class='col_one_fourth_speakers'>
<img alt='Laura J. Hazen' src='https://s3.amazonaws.com/lawgical/assets/data/2228/original.png'>
<h3>
<strong>Laura J. Hazen</strong>
</h3>
<p>
Attorney
<br>
H&K Law LLC
</p>
</div>
<div class='col_one_fourth_speakers'>
<img alt='Torri Schaffer' src='https://s3.amazonaws.com/lawgical/assets/data/2248/original.png'>
<h3>
<strong>Torri Schaffer</strong>
</h3>
<p>
MAAPPS Founder
<br>
Torris Legal Services
</p>
</div>
<div class='col_one_fourth_speakers'>
<img alt='Amanda Sexton' src='https://s3.amazonaws.com/lawgical/assets/data/2262/original.png'>
<h3>
<strong>Amanda Sexton</strong>
</h3>
<p>
Marketing Manager
<br>
DGR Legal
</p>
</div>
<div class='col_one_fourth_speakers'>
<img alt='Randy Mucha' src='https://s3.amazonaws.com/lawgical/assets/data/2277/original.jpg'>
<h3>
<strong>Randy Mucha</strong>
</h3>
<p>
Civil Process, Vendor Relations
<br>
Firefly Legal, Inc.
</p>
</div>
<div class='col_one_fourth_speakers'>
<img alt='Mark Schwartz' src='https://s3.amazonaws.com/lawgical/assets/data/2404/original.jpg'>
<h3>
<strong>Mark Schwartz</strong>
</h3>
<p>
Program Manager, Justice Group
<br>
One Legal, LLC
</p>
</div>
<div class='col_one_fourth_speakers'>
<img alt='David Nill' src='https://s3.amazonaws.com/lawgical/assets/data/2417/original.jpg'>
<h3>
<strong>David Nill</strong>
</h3>
<p>
Founder, President and CEO
<br>
Rapid Legal, Inc.
</p>
</div>
<div class='col_one_fourth_speakers'>
<img alt='Paula Ashcraft' src='https://s3.amazonaws.com/lawgical/assets/data/2083/original.jpg'>
<h3>
<strong>Paula Ashcraft</strong>
</h3>
<p>
CEO
<br>
Greentree Legal, LLC
</p>
</div>
<div class='col_one_fourth_speakers'>
<img alt='Lance Randall' src='https://s3.amazonaws.com/lawgical/assets/data/2498/original.jpg'>
<h3>
<strong>Lance Randall</strong>
</h3>
<p>
FAPPS President
<br>
NAPPS Secretary
</p>
</div>
<div class='col_one_fourth_speakers'>
<img alt='Amanda DuPont' src='https://s3.amazonaws.com/lawgical/assets/data/2472/original.jpg'>
<h3>
<strong>Amanda DuPont</strong>
</h3>
<p>
Thomson Reuters Public Records Product Specialist
</p>
</div>
<div class='col_one_fourth_speakers'>
<img alt='Robert Scott' src='https://s3.amazonaws.com/lawgical/assets/data/2426/original.jpg'>
<h3>
<strong>Robert Scott</strong>
</h3>
<p>
California Licensed P.I.
<br>
Founder and CEO
<br>
Skip Smasher, Inc.
</p>
</div>
<div class='col_one_fourth_speakers'>
<img alt='Mike Dores' src='https://s3.amazonaws.com/lawgical/assets/data/2419/original.jpg'>
<h3>
<strong>Mike Dores</strong>
</h3>
<p>
President
<br>
Mike Dores Investigations
</p>
</div>
<div class='col_one_fourth_speakers'>
<img alt='Neil Caddell' src='https://s3.amazonaws.com/lawgical/assets/data/2418/original.jpg'>
<h3>
<strong>Neil Caddell</strong>
</h3>
<p>
Manager–Specialized Risk, Licensed Investigator
<br>
TransUnion
</p>
</div>
<div class='col_one_fourth_speakers'>
<img alt='Joseph R. Click' src='https://s3.amazonaws.com/lawgical/assets/data/2456/original.jpg'>
<h3>
<strong>Joseph R. Click</strong>
</h3>
<p>
Owner
<br>
I Serve Papers
</p>
</div>
<div class='col_one_fourth_speakers'>
<img alt='Alan Carlson' src='https://s3.amazonaws.com/lawgical/assets/data/2468/original.jpg'>
<h3>
<strong>Alan Carlson</strong>
</h3>
<p>
Court Executive Officer
<br>
Orange County Superior Court
</p>
</div>
<div class='col_one_fourth_speakers'>
<img alt='Snorri Ogata' src='https://s3.amazonaws.com/lawgical/assets/data/2469/original.jpg'>
<h3>
<strong>Snorri Ogata</strong>
</h3>
<p>
Chief Information Officer
<br>
Superior Court of CA, Los Angeles County
</p>
</div>
<div class='col_one_fourth_speakers'>
<img alt='Casey Kennedy' src='https://s3.amazonaws.com/lawgical/assets/data/2470/original.jpg'>
<h3>
<strong>Casey Kennedy</strong>
</h3>
<p>
Director of Information Services
<br>
Texas Office of Court Administration
</p>
</div>
<div class='col_one_fourth_speakers'>
<img alt='Jim McMillan' src='https://s3.amazonaws.com/lawgical/assets/data/2471/original.jpg'>
<h3>
<strong>Jim McMillan</strong>
</h3>
<p>
Principle Court Technology Consultant
<br>
National Center for State Courts
</p>
</div>
<div class='col_one_fourth_speakers'>
<img alt='Trent Carlyle' src='https://s3.amazonaws.com/lawgical/assets/data/2244/original.png'>
<h3>
<strong>Trent Carlyle</strong>
</h3>
<p>
Chief Technology Officer
<br>
ServeNow / ServeManager
</p>
</div>
<div class='col_one_fourth_speakers'>
<img alt='Kimberly Faber' src='https://s3.amazonaws.com/lawgical/assets/data/2229/original.png'>
<h3>
<strong>Kimberly Faber</strong>
</h3>
<p>
Content Manager
<br>
ServeNow
</p>
</div>
<div class='col_one_fourth_speakers'>
<img alt='Jeremy Church' src='https://s3.amazonaws.com/lawgical/assets/data/2230/original.png'>
<h3>
<strong>Jeremy Church</strong>
</h3>
<p>
Developer
<br>
ServeManager
</p>
</div>
</div>
</div>
</div>
<div class='row_padded' id='a-sessions'>
<div class='align_center' style='max-width:40em;'>
<h2 class='remove_margin_top'>Sessions</h2>
<h3>Thursday, March 26</h3>
<div class='table_padded'>
<div class='table_row'>
<div class='table_cell cell_collapse'>
<div class='font_small text_right'>
8:30 AM PDT
<br>
(11:30 AM EDT)
</div>
</div>
<div class='table_cell'>
<div class='box_gray break_xs'>
<img alt='Trent Carlyle' class='align_right' src='https://s3.amazonaws.com/lawgical/assets/data/2244/original.png' style='width:3.5em;'>
<img alt='Adam Camras' class='align_right' src='https://s3.amazonaws.com/lawgical/assets/data/2226/original.png' style='width:3.5em;'>
<h4 class='remove_margin_top'>
Opening Session
</h4>
<div class='font_small'>
<em>Adam Camras, Trent Carlyle</em>
</div>
</div>
</div>
</div>
<div class='table_row'>
<div class='table_cell cell_collapse'>
<div class='font_small text_right'>
9:00 AM PDT
<br>
(12:00 PM EDT)
</div>
</div>
<div class='table_cell'>
<div class='box_gray break_xs'>
<a data-toggle='#js-server-assault' href='#'>
<img alt='Steve Glenn' class='align_right' src='https://s3.amazonaws.com/lawgical/assets/data/2233/original.png' style='width:3.5em;'>
</a>
<h4 class='remove_margin_top'>
<a data-toggle='#js-server-assault' href='#'>Process Server Assault: Your Safety Matters</a>
</h4>
<div class='font_small'>
<em>Steve Glenn</em>
</div>
<div class='font_small hide' id='js-server-assault'>
<div class='break_small'></div>
<p>Steve is passionate about this industry and the safety of process servers. The fear of assault is something every process server faces and little has been done in the way of legislation to protect them. However, legislation alone is not the solution. Steve will focus on what you can do to reduce the likelihood of assault while serving, and what you should do if you are a victim.</p>
<hr>
<div class='font_small'>
<h4>
<strong>Steve Glenn</strong>
</h4>
<p>
PSACO President
<br>
NAPPS 1st Vice President
</p>
<p>Steve is the current NAPPS 1st Vice President. He co-founded and has served as the Process Server Association of Colorado President since 2009. He created the PSACO Certification Course, authored the Process Servers Reference Manual and sat on the Colorado Supreme Court Civil Rule sub-committee. Before his career in legal support services, Steve served in the US Navy for 8 years then went on to a 22 year career in sales.</p>
</div>
</div>
</div>
</div>
</div>
<div class='table_row'>
<div class='table_cell cell_collapse'>
<div class='font_small text_right'>
10:00 AM PDT
<br>
(1:00 PM EDT)
</div>
</div>
<div class='table_cell'>
<div class='box_gray break_xs'>
<a data-toggle='#js-think-like-server' href='#'>
<img alt='Jeff Karotkin' class='align_right' src='https://s3.amazonaws.com/lawgical/assets/data/2242/original.png' style='width:3.5em;'>
</a>
<h4 class='remove_margin_top'>
<a data-toggle='#js-think-like-server' href='#'>Think Like an Entrepreneur, Not a Process Server</a>
</h4>
<div class='font_small'>
<em>Jeff Karotkin</em>
</div>
<div class='font_small hide' id='js-think-like-server'>
<div class='break_small'></div>
<p>Jeff will explore what it means to be a entrepreneur and whether or not an entrepreneur might be willing to invest in your business today. He will discuss what customers are looking for from a modern process serving agency, and how to stay innovative in our industry.</p>
<hr>
<div class='font_small'>
<h4>
<strong>Jeff Karotkin</strong>
</h4>
<p>
VP of Strategy
<br>
One Legal, LLC
</p>
<p>Jeff has 30 years of experience in the process serving and court filing industry. He previously served as Vice President and General Manager of Personal Attorney Service, Inc. in Van Nuys, California. During his 9-year tenure, Karotkin led the company through its strongest growth period, ultimately positioning it for its sale. As Vice president of Strategic Development, for One Legal LLC he is responsible for providing the vision and strategy that has enabled One Legal to be recognized as one of the most successful electronic filing service providers nationally.</p>
<p>Jeff has served on a wide range of boards and committees within the legal support industry including as past president of NAPPS, the National Association of Professional Process Servers and CALSPro, the California Association of Legal Support Professionals. He has also written numerous articles and has spoken at a variety of conferences and seminars on process serving and electronic court filing throughout California and North America.</p>
</div>
</div>
</div>
</div>
</div>
<div class='table_row'>
<div class='table_cell cell_collapse'>
<div class='font_small text_right'>
10:50 AM PDT
<br>
(1:50 PM EDT)
</div>
</div>
<div class='table_cell'>
<div class='box_gray break_xs'>
<h4 class='remove_margin_top'>
Break
</h4>
</div>
</div>
</div>
<div class='table_row'>
<div class='table_cell cell_collapse'>
<div class='font_small text_right'>
11:30 AM PDT
<br>
(2:30 PM EDT)
</div>
</div>
<div class='table_cell'>
<div class='box_gray break_xs' style='overflow:hidden;'>
<a data-toggle='#js-efiling-eservice' href='#'>
<img alt='Alan Carlson' class='align_right' src='https://s3.amazonaws.com/lawgical/assets/data/2468/original.jpg' style='width:3.5em;margin-bottom:1em;'>
</a>
<a data-toggle='#js-efiling-eservice' href='#'>
<img alt='David Nill' class='align_right' src='https://s3.amazonaws.com/lawgical/assets/data/2417/original.jpg' style='width:3.5em;margin-bottom:1em;'>
</a>
<a data-toggle='#js-efiling-eservice' href='#'>
<img alt='Mark Schwartz' class='align_right' src='https://s3.amazonaws.com/lawgical/assets/data/2404/original.jpg' style='width:3.5em;margin-bottom:1em;clear:left;'>
</a>
<a data-toggle='#js-efiling-eservice' href='#'>
<img alt='Jim McMillan' class='align_right' src='https://s3.amazonaws.com/lawgical/assets/data/2471/original.jpg' style='width:3.5em;clear:right;'>
</a>
<a data-toggle='#js-efiling-eservice' href='#'>
<img alt='Casey Kennedy' class='align_right' src='https://s3.amazonaws.com/lawgical/assets/data/2470/original.jpg' style='width:3.5em;'>
</a>
<a data-toggle='#js-efiling-eservice' href='#'>
<img alt='Snorri Ogata' class='align_right' src='https://s3.amazonaws.com/lawgical/assets/data/2469/original.jpg' style='width:3.5em;'>
</a>
<h4 class='remove_margin_top'>
<a data-toggle='#js-efiling-eservice' href='#'>Panel: The state of eFiling and eService, and what it means for your business.</a>
</h4>
<div class='font_small'>
<em>
Mark Schwartz, David Nill, Alan Carlson,
<br>
Snorri Ogata, Casey Kennedy, Jim McMillan
</em>
</div>
<div class='font_small hide' id='js-efiling-eservice'>
<div class='break_small'></div>
<p>Mark Schwartz, Program Manager for One Legal’s Justice Group and former president of CALSPro, will moderate a panel of “e-Professionals” who will bring you up to speed on the current state of eFiling and eService in the U.S. The discussion will also touch on relevant technology and the benefits that eFiling and eService can provide to you and your customers. How does this disruptive technology affect your business? What can you do to remain relevant in the digital age? Join us at ServeCon 2015 to find out.</p>
<hr>
<div class='cols font_small'>
<div class='col_half'>
<h4>
<strong>Mark Schwartz</strong>
</h4>
<p>
Program Manager, Justice Group
<br>
One Legal, LLC
</p>
<p>As Program Manager for One Legal’s Justice Group, Mark is responsible for the direction, coordination and implementation of new and existing court eFiling and eService projects.</p>
<p>He has over 35 years of experience in the legal support profession and did his first court filing at the age of 13. He is a former president and legislative chairman of the California Association of Legal Support Professionals and is a recipient of its highest honor, The Bert Rosenthal Memorial Award, for furthering and fostering the legal support profession.</p>
<p>Mark is a paralegal and is a subject matter expert on California service of process statutes and case law and California Rules of Court regarding eFiling and eService. He is also one of the developers of the CALSPro Certified Process Server program.</p>
</div>
<div class='col_half'>
<h4>
<strong>David Nill</strong>
</h4>
<p>
Founder, President and CEO
<br>
Rapid Legal, Inc.
</p>
<p>Three decades later, David still fervently believes; good is never good enough. Guided by his company's mission to propel the legal industry forward through web-based technology, David is determined to transform the legal landscape. Whether he's collecting feedback from customers, tweaking Rapid Legal's portal to streamline the ordering process or driving legislative change for the benefit of courts, law firms, and litigants; one thing's for sure, you'll always find David thinking of ways to harness the power of technology to simplify the lives of legal professionals.</p>
</div>
</div>
<div class='cols font_small'>
<div class='col_half'>
<h4>
<strong>Alan Carlson</strong>
</h4>
<p>
Court Executive Officer
<br>
Orange County Superior Court
</p>
<p>Alan Carlson has over 37 years of experience working in state and local justice systems across the country and internationally. He currently serves as the chief executive officer of the Orange County Superior Court, one of the largest state trials courts in the country. His duties include clerk of court, court administrator, and jury commissioner. He previously served as the CEO in San Francisco Superior Court, the executive officer and jury commissioner in Monterey Superior Court, and the assistant executive officer and jury commissioner in Alameda Superior Court. Other positions held included president of the Justice Management Institute (JMI), director of court services in the California Administrative Office of the Courts, and staff attorney of the National Center for State Courts. Mr. Carlson holds a JD degree from Hastings College of Law and a BS degree from the University of California at Berkeley.</p>
</div>
<div class='col_half'>
<h4>
<strong>Snorri Ogata</strong>
</h4>
<p>
Chief Information Officer
<br>
Superior Court of CA, Los Angeles County
</p>
<p>Snorri Ogata is the Chief Information Officer for the Los Angeles County Superior Court where he is responsible for the Court’s overall information technology efforts in support of 530 judicial officers, 4,500 employees and 40 locations. He joined the Court as the CIO in January 2014. Most recently Snorri was the CIO for the Orange County (CA) Superior Court and has over 30 years of IT experience in a variety of industries. Snorri is also on the Board of Directors for the Court Information Technology Officer Consortium and chairs the CITOC Education Sub-committee.</p>
</div>
</div>
<div class='cols font_small'>
<div class='col_half'>
<h4>
<strong>Casey Kennedy</strong>
</h4>
<p>
Director of Information Services
<br>
Texas Office of Court Administration
</p>
<p>Casey Kennedy guides a staff that provides direct IT services to the Supreme Court of Texas, Court of Criminal Appeals, the 14 intermediate appellate courts, and 5 judicial branch agencies.</p>
<p>Mr. Kennedy is also the lead OCA staff for the Judicial Committee on Information Technology, or JCIT. The committee is appointed by the Supreme Court and makes recommendations and sets standards for court technology in Texas. He is currently on the executive board of the Court Information Technology Officer Consortium, a national organization of Court IT professionals, and last year placed first in the court technology “geek-off” competition at the national Court Technology Conference. He holds a BA in computer science from The University of Texas at Austin.</p>
</div>
<div class='col_half'>
<h4>
<strong>Jim McMillan</strong>
</h4>
<p>
Principle Court Technology Consultant
<br>
National Center for State Courts
</p>
<p>Jim McMillan joined the National Center for State Courts in October 1990 and currently serves as a Principle Court Technology Consultant.</p>
<p>Mr. McMillan is senior faculty for the Institute for Court Management, and has provided technical assistance for trial and appellate courts and administrative offices in all 50 states in the USA. Notable consulting projects include the United States Supreme Court, Arkansas, and Massachusetts Supreme Court, and statewide court automation projects with Rhode Island, Maine, New Jersey, and South Carolina.</p>
<p>Internationally, Mr. McMillan has provided expertise to courts in Bosnia & Herzegovina, Bahamas, Croatia, Egypt, Trinidad & Tobago, Serbia, Ukraine, Russia, and the United Nations International Criminal Tribunal.</p>
<p>As Director of the Court Technology Laboratory for eleven years he was the co-recipient of the Howell Heflin Outstanding Project Award from the State Justice Institute and was co-founder of Courtroom 21 with the College of William and Mary School of Law.</p>
<p>He is co-author of A Guidebook for Electronic Court Filing and a contributing author to <em>Caseflow Management: The Heart of Court Management in the New Millennium.</em></p>
</div>
</div>
</div>
</div>
</div>
</div>
<div class='table_row'>
<div class='table_cell cell_collapse'>
<div class='font_small text_right'>
1:00 PM PDT
<br>
(4:00 PM EDT)
</div>
</div>
<div class='table_cell'>
<div class='box_gray break_xs'>
<a data-toggle='#js-forwarding' href='#'>
<img alt='Randy Mucha' class='align_right' src='https://s3.amazonaws.com/lawgical/assets/data/2277/original.jpg' style='width:3.5em;'>
</a>
<h4 class='remove_margin_top'>
<a data-toggle='#js-forwarding' href='#'>Forwarding: Building, Managing and Being Part of a Vendor Network</a>
</h4>
<div class='font_small'>
<em>Randy Mucha</em>
</div>
<div class='font_small hide' id='js-forwarding'>
<div class='break_small'></div>
<p>If you haven't taken the leap into forwarding service of process and establishing a network of servers in your state or even nationwide, it's certainly something you've considered. Randy will be speaking about managing a network of process server companies and individuals across the country and what his company Firefly Legal faces in keeping mutually beneficial business relationships thriving. Sourcing and negotiating new vendors, monitoring and giving feedback, and ending relationships will be discussed.</p>
<p>Some process serving firms have vendor requirements imposed by their clients. What does this mean for your network of servers? What does this mean for your as an individual or smaller firms that receives forwarding work?</p>
<p>No matter where you sit in the job flow, you're sure to benefit from Randy's discussion at ServeCon 2015.</p>
<hr>
<div class='font_small'>
<h4>
<strong>Randy Mucha</strong>
</h4>
<p>
Civil Process, Vendor Relations
<br>
Firefly Legal, Inc.
</p>
<p>Randy is the Manager of Client Services and Civil Process and Vendor Relations at Firefly Legal. He was a police officer (Detective Sergeant and Internal Affairs Investigator) for 20 years prior to going into the process serving profession full-time in 2007. Over the next five years, he served over 10,000 papers with only three motions to quash - he won all three.</p>
<p>Three years ago Randy joined Firefly Corporate Headquarters and has managed their in-house process servers as well as our extensive network of vendors. They have used over 2,000 vendors in that time and have a regular network of about 600 that are used consistently across the country.</p>
<p>Randy has also recently taken on a leadership role in Firefly's Client Services Department. Despite how busy he is at headquarters, Randy still loves to go out and take on an occasional service.</p>
</div>
</div>
</div>
</div>
</div>
<div class='table_row'>
<div class='table_cell cell_collapse'>
<div class='font_small text_right'>
2:00 PM PDT
<br>
(5:00 PM EDT)
</div>
</div>
<div class='table_cell'>
<div class='box_gray break_xs'>
<a data-toggle='#js-content-strategy' href='#'>
<img alt='Joseph R. Click' class='align_right' src='https://s3.amazonaws.com/lawgical/assets/data/2456/original.jpg' style='width:3.5em;'>
</a>
<a data-toggle='#js-content-strategy' href='#'>
<img alt='Amanda Sexton' class='align_right' src='https://s3.amazonaws.com/lawgical/assets/data/2262/original.png' style='width:3.5em;'>
</a>
<a data-toggle='#js-content-strategy' href='#'>
<img alt='Kimberly Faber' class='align_right' src='https://s3.amazonaws.com/lawgical/assets/data/2229/original.png' style='width:3.5em;'>
</a>
<h4 class='remove_margin_top'>
<a data-toggle='#js-content-strategy' href='#'>Panel: Content and Blogging Strategy</a>
</h4>
<div class='font_small'>
<em>Kimberly Faber, Amanda Sexton, Joseph R. Click</em>
</div>
<div class='font_small hide' id='js-content-strategy'>
<div class='break_small'></div>
<p>Join us as various industry-leading bloggers discuss the importance of content marketing and blogging in process serving, as well as the latest developments and trends. Learn about strategy tips, how to come up with ideas, outsourcing vs. in-house creation, and the importance of distribution. Whether you are a small firm wondering if blogging is right for you or an industry veteran reassessing strategy, this is the panel for you. The discussion will also evaluate how audience, keyword, and SEO targets influence strategy and the importance of distribution.</p>
<hr>
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<div class='col_half'>
<div class='font_small'>
<h4>
<strong>Kimberly Faber</strong>
</h4>
<p>
Content Manager
<br>
ServeNow
</p>
<p></p>
</div>
</div>
<div class='col_half'>
<div class='font_small'>
<h4>
<strong>Amanda Sexton</strong>
</h4>
<p>
Marketing Manager
<br>
DGR Legal
</p>
<p></p>
</div>
</div>
</div>
<div class='cols'>
<div class='col_half'>
<div class='font_small'>
<h4>
<strong>Joseph R. Click</strong>
</h4>
<p>
Owner
<br>
I Serve Papers
</p>
<p>Joseph R. Click is a registered process server and owner of I Serve Papers. He has been serving papers throughout Southern California for clients nationwide since 2002. With a focus on transparency, integrity and results, he thrives on helping clients with difficult jobs serving evasive defendants. His articles exploring all things process serving can be found at <a href="http://iservepapers.com/blog/">http://iservepapers.com/blog/</a>.</p>
</div>
</div>
<div class='col_half'></div>
</div>
</div>
</div>
</div>
</div>
<div class='table_row'>
<div class='table_cell cell_collapse'>
<div class='font_small text_right'>
3:00 PM PDT
<br>
(6:00 PM EDT)
</div>
</div>
<div class='table_cell'>
<div class='box_gray break_xs'>
<a data-toggle='#js-employee-vs-contractor' href='#'>
<img alt='Laura J. Hazen' class='align_right' src='https://s3.amazonaws.com/lawgical/assets/data/2228/original.png' style='width:3.5em;'>
</a>
<h4 class='remove_margin_top'>
<a data-toggle='#js-employee-vs-contractor' href='#'>Employee vs. Independent Contractor: Why Should I Care?</a>
</h4>
<div class='font_small'>
<em>Laura J. Hazen</em>
</div>
<div class='font_small hide' id='js-employee-vs-contractor'>
<div class='break_small'></div>
<p>Many state Departments of Labor are targeting process severing companies and their classification of employees and contractors. There can be a fine line between an employee and an independent contractor, and sometimes the smallest of business practices can put your most obvious contractors in the employee category. An experienced employment law attorney, Laura will discuss the do’s and don’ts of classifying your process servers as independent contractors, not employees, as well as how to handle audits and confirm compliance withe Fair Labor Standards Act.</p>
<hr>
<div class='font_small'>
<h4>
<strong>Laura J. Hazen</strong>
</h4>
<p>
Attorney
<br>
H&K Law LLC
</p>
<p>Laura litigates employment issues in federal courts and before administrative bodies as well as traditional civil matters in state and federal court, such as breach of contract, non-competition and trade secret litigation, landlord tenant disputes, construction defect cases and other business disputes. She is an experienced employment law attorney familiar with the nuances of how employment law affects process servers.</p>
</div>
</div>
</div>
</div>
</div>
<div class='table_row'>
<div class='table_cell cell_collapse'>
<div class='font_small text_right'>
4:00 PM PDT
<br>
(7:00 PM EDT)
</div>
</div>
<div class='table_cell'>
<div class='box_gray break_xs'>
<a data-toggle='#js-hire-quality-employees' href='#'>
<img alt='Adam Camras' class='align_right' src='https://s3.amazonaws.com/lawgical/assets/data/2226/original.png' style='width:3.5em;'>
</a>
<h4 class='remove_margin_top'>
<a data-toggle='#js-hire-quality-employees' href='#'>How to Hire Quality Employees for Your Process Serving Firm</a>
</h4>
<div class='font_small'>
<em>Adam Camras</em>
</div>
<div class='font_small hide' id='js-hire-quality-employees'>
<div class='break_small'></div>
<p>Hiring quality employees can be a challenge for any company, but having the right process can mean the difference between high turnover and finding the best employees for your business. In this presentation Adam will discuss his philosophies about hiring and firing, running tests throughout the interview process, and interviewing.</p>
<hr>
<div class='font_small'>
<h4>
<strong>Adam Camras</strong>
</h4>
<p>
ServeNow CEO
<br>
Marketing Expert
</p>
<p></p>
</div>
</div>
</div>
</div>
</div>
<div class='table_row'>
<div class='table_cell cell_collapse'>
<div class='font_small text_right'>
5:00 PM PDT
<br>
(8:00 PM EDT)
</div>
</div>
<div class='table_cell'>
<div class='box_gray break_xs'>
<a data-toggle='#js-state-of-states' href='#'>
<img alt='Lance Randall' class='align_right' src='https://s3.amazonaws.com/lawgical/assets/data/2498/original.jpg' style='width:3.5em;'>
</a>
<h4 class='remove_margin_top'>
<a data-toggle='#js-state-of-states' href='#'>State of the States</a>
</h4>
<div class='font_small'>
<em>Lance Randall</em>
</div>
<div class='font_small hide' id='js-state-of-states'>
<div class='break_small'></div>
<p></p>
<hr>
<div class='font_small'>
<h4>
<strong>Lance Randall</strong>
</h4>
<p>
FAPPS President
<br>
NAPPS Secretary
</p>
<p>Lance Randall is a third generation Process Server and the Founder/President of L.R.I. Process Service in Florida and has been a licensed process server in good standing since 1993. He is the current President of the Florida Association of Professional Process Servers, a position he has held going on four consecutive years where he previously served as their Secretary. He is also the current Secretary of the National Association of Professional Process Servers and a past Vice-President of the Miami-Dade Association of Professional Process Servers. In addition, Lance Randall is also a member of NARCA & the SBBA.</p>
</div>
</div>
</div>
</div>
</div>
</div>
<h3>Friday, March 27</h3>
<div class='table_padded'>
<div class='table_row'>
<div class='table_cell cell_collapse'>
<div class='font_small text_right'>
8:30 AM PDT
<br>
(11:30 AM EDT)
</div>
</div>
<div class='table_cell'>
<div class='box_gray break_xs'>
<a data-toggle='#js-server-serving-you' href='#'>
<img alt='Joann Needleman' class='align_right' src='https://s3.amazonaws.com/lawgical/assets/data/2338/original.jpg' style='width:3.5em;'>
</a>
<h4 class='remove_margin_top'>
<a data-toggle='#js-server-serving-you' href='#'>Is Your Server Serving You? 3rd Party Vendor Management</a>
</h4>
<div class='font_small'>
<em>Joann Needleman</em>
</div>
<div class='font_small hide' id='js-server-serving-you'>
<div class='break_small'></div>
<p>Learn how to avoid some common pitfalls when it comes to third party vendor oversight as Joann discusses recent CFPB (Consumer Finance Protection Bureau) bulletins, consent orders and rules, and explains the service provider rule and the responsibility for all hired vendors. On debt collection, she will also discuss ANPR (Advance Notice of Proposed Rule Making), its effects on third party vendors and oversight as well.</p>
<hr>
<div class='font_small'>
<h4>
<strong>Joann Needleman</strong>
</h4>
<p>
NARCA President
<br>
Maurice & Needleman
</p>
<p>Joann is the current President of the National Association of Retail Collection Attorneys and Vice President of Maurice & Needleman, P.C., where she is the Managing Attorney of the firm’s Pennsylvania office. Joann has extensive litigation experience in state and federal courts, successfully defending creditors against claims brought under the Fair Debt Collection Practices Act, Fair Credit Reporting Act and, in Pennsylvania, under the Fair Credit Extension Uniformity Act. She provides counsel, consultation and litigation services to financial institutions, law firms and debt buyers throughout the country. Her many speaking engagements have included NARCA and American Bar Association events.</p>
</div>
</div>
</div>
</div>
</div>
<div class='table_row'>
<div class='table_cell cell_collapse'>
<div class='font_small text_right'>
9:30 AM PDT
<br>
(12:30 PM EDT)
</div>
</div>
<div class='table_cell'>
<div class='box_gray break_xs'>
<h4 class='remove_margin_top'>
Sponsor Presentations
</h4>
<div class='font_small'>
<em>Sponsors</em>
</div>
</div>
</div>
</div>
<div class='table_row'>
<div class='table_cell cell_collapse'>
<div class='font_small text_right'>
10:00 AM PDT
<br>
(1:00 PM EDT)
</div>
</div>
<div class='table_cell'>
<div class='box_gray break_xs'>
<a data-toggle='#js-social-media' href='#'>
<img alt='Jared D. Correia, Esq.' class='align_right' src='https://s3.amazonaws.com/lawgical/assets/data/2250/original.png' style='width:3.5em;'>
</a>
<h4 class='remove_margin_top'>
<a data-toggle='#js-social-media' href='#'>Proceed as Follows: Leveraging Twitter for Business Development</a>
</h4>
<div class='font_small'>
<em>Jared D. Correia, Esq.</em>
</div>
<div class='font_small hide' id='js-social-media'>
<div class='break_small'></div>
<p>Twitter has become an embedded international phenomenon -- and, the savviest businesspersons have incorporated the service into their marketing profiles, in order to reach target clients utilizing non-traditional applications to acquire their news and information.</p>
<p>Of course, if you’re going to take the time to market your business via a specific medium, you’ll want to develop a plan for proceeding. Twitter can become a powerful tool for advertising your services, so long as you approach your campaign with a mind to creating coherent systems within these five categories:</p>
<ul>
<li>Content Publication and Engagement Strategy</li>
<li>Integration with Other Platforms</li>
<li>Direct Client and Referral Marketing Programs</li>
<li>Managing Lead Conversions</li>
<li>Measuring Return on Investment</li>
</ul>
<p>In this seminar, we’ll cover these topics, and some others, in order to help you to improve your Twitter</p>
<hr>
<div class='font_small'>
<h4>
<strong>Jared D. Correia, Esq.</strong>
</h4>
<p>
Assistant Director, Senior Law Practice Advisor
<br>
Massachusetts Law Office Management Assistance Program
</p>
<p>Jared D. Correia, Esq. is the Assistant Director and Senior Law Practice Advisor at LOMAP. Before joining LOMAP, Jared managed CLE publications and the Casemaker research engine for the Massachusetts Bar Association. He has also been a practicing lawyer, in small firms, where he mostly focused on personal injury, real estate and disability law. Jared is a frequent speaker for local, regional and national lawyers’ groups.</p>
<p>He is a regular contributor to local and national legal publications, including "Attorney at Work", where his monthly column, ‘Managing’, appears. Jared is the author of the American Bar Association publication "Twitter in One Hour for Lawyers".</p>
<p>He is the co-host of the ‘Legal Toolkit‘ podcast on Legal Talk Network, and is featured on a quarterly podcast at Solo Practice University. Jared presented at ABA TECHSHOW 2013, on remote access and social media marketing.</p>
</div>
</div>
</div>
</div>
</div>
<div class='table_row'>
<div class='table_cell cell_collapse'>
<div class='font_small text_right'>
10:50 AM PDT
<br>
(1:50 PM EDT)
</div>
</div>
<div class='table_cell'>
<div class='box_gray break_xs'>
<h4 class='remove_margin_top'>
Break
</h4>
</div>
</div>
</div>
<div class='table_row'>
<div class='table_cell cell_collapse'>
<div class='font_small text_right'>
12:30 PM PDT
<br>
(3:30 PM EDT)
</div>
</div>
<div class='table_cell'>
<div class='box_gray break_xs' style='overflow:hidden;'>
<a data-toggle='#js-skip-trace' href='#'>
<img alt='Neil Caddell' class='align_right' src='https://s3.amazonaws.com/lawgical/assets/data/2418/original.jpg' style='width:3.5em;margin-bottom:1em;'>
</a>
<a data-toggle='#js-skip-trace' href='#'>
<img alt='Mike Dores' class='align_right' src='https://s3.amazonaws.com/lawgical/assets/data/2419/original.jpg' style='width:3.5em;margin-bottom:1em;clear:left;'>
</a>
<a data-toggle='#js-skip-trace' href='#'>
<img alt='Robert Scott' class='align_right' src='https://s3.amazonaws.com/lawgical/assets/data/2426/original.jpg' style='width:3.5em;clear:right'>
</a>
<a data-toggle='#js-skip-trace' href='#'>
<img alt='Amanda DuPont' class='align_right' src='https://s3.amazonaws.com/lawgical/assets/data/2472/original.jpg' style='width:3.5em;'>
</a>
<h4 class='remove_margin_top'>
<a data-toggle='#js-skip-trace' href='#'>Panel: Skip Tracing & Data for Process Servers</a>
</h4>
<div class='font_small'>
<em>
Mike Dores, Neil Caddell,
<br>
Amanda DuPont, Robert Scott
</em>
</div>
<div class='font_small hide' id='js-skip-trace'>
<div class='break_small'></div>
<p>Want to know how to be a better skip tracer? How process servers should be using data to execute service? How to use commercial databases to effectively locate people? And, how to make skip tracing a profit center? Panel Moderator Mike Dores has performed over 50,000 skip traces in his career. He knows how to find people and he knows the tools available. Mike will be joined by data experts to answer these questions and discuss tools, techniques and the business of skip tracing.</p>
<hr>
<div class='cols font_small'>
<div class='col_half'>