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+---
+title: How to report an issue on Odysee.com
+category: troubleshooting
+order: 2
+---
+
+# General issue reporting
+
+Clear reports about problems with detailed info help us to solve problems faster. When you want to report about issue, send email to help@odysee.com with following details.(See [mobile](#mobile) section for mobile version of the site)
+
+## What to include when reporting issue on desktop version of the site? {#desktop}
+- What's the issue, does it show any error messages
+- How to reproduce  
+- Link to any content issue was experienced with  
+- Operating system used 
+- Browsers tested with (If possible test with more than one browser, this will help us to understand the cause of the issue)
+- Does disabling ad blocker affect issue (Mainly related to issues with site loading or trouble with video player)
+- What's your network bandwidth and where are you roughly located
+- Odysee's network and console logs (Instrutctions below) **<- IMPORTANT!**
+
+### How to get logs from the browser's web developer tools? {#browser-logs}
+1. On most browsers you can open web developer tools by pressing "Ctrl + Shift + i" or "Option + Shift + j". (Optionally click 3-dot menu in the top-right corner and choose "More" --> "Developer tools", this may vary slightly for each browser)   
+1. While developer tools are open, reload the page and reproduce the issue.  
+1. Near the top, in the developer tool window, you can see row of tabs. Choose "Console" tab. In most browser's you can right-click any message and save the console output to a file. (See screenshots belove for chrome/brave/firefox)
+1. Next select "Network" tab, make sure that you set filtering to "XHR" and choose "export/save to HAR" (See screenshots belove for chrome/brave/firefox)  
+_Note_: Don't let videos play while the dev tools are open, exporting output in "network" tab will create an un-necessary large file.
+1. Attach the created files to the email
+
+Screenshots for chrome/brave  
+Console:  
+![chrome-console](https://spee.ch/c/bcd3de66da4ac40b.png)   
+Network:  
+![chrome-export-har](https://spee.ch/1/a01e1b428ab85344.png)  
+
+Screenshots for firefox   
+Console:  
+![firefox-console](https://spee.ch/d/249ce9c0ac0ea8e7.png)  
+Network:  
+![firefox-export-har](https://spee.ch/b/cc6c5a91740c544a.png)   
+
+## What to include when reporting issue on mobile version of the site? {#mobile}
+- What's the issue, does it show any error messages  
+- How to reproduce  
+- Link to any content issue was experienced with   
+- Device used  
+- Operating system and version  
+- Browsers tested with (If possible test with more than one browser, this will help us to understand the cause of the issue)
+- What's your network bandwidth and where are you roughly located