Can't receive notifications

[Te-Z]

People complain from not being able to receive notifications.
We need to investigate this

[Te-Z]

How it works right now:
sender -> sygnal -> firebase -> receiver

[Te-Z]

On iOS work on the version on testflight but do not work on the version from the store.

[Te-Z]

https://www.notion.so/linagora/What-we-can-reproduce-write-now-a3822a83b6854949b2aa324890ac1b7a?pvs=4

[Te-Z]

Hypothesis: problems with https://pub.dev/packages/flutter_local_notifications (v. 17.1.2 used in twake chat 2.5.9) -> used only for mobile

On web notifications use JS

[Te-Z]

sometimes no notifications at all on Chromium

Capture.video.du.13-07-2024.08.07.32.webm

[Te-Z]

Opera

Capture.video.du.13-07-2024.08.11.59.webm

[nqhhdev]

What happens on mobile and web?

IMO:

• We need to focus on mobile first (P1) → Find root cause and solution
• Note for each browser on web (P2) → Create other tickets

[Te-Z]

@nqhhdev no problem on mobile with v2.5.9 (see table above)

[Te-Z]

@Bobpodvalnyi I think we should display something explicit like Whatsapp when the notification permission is not granted. On some browsers the notification permission native dialog is not displayed on click. This would avoid some complaints. WDYT ?

[Te-Z]

@Bobpodvalnyi you can see here how the app behaves on different browsers. On each browser it's really different, that's why I think we need an explicit indication:
#1954 (comment)

[Te-Z]

Suggestion:

• how to update counter live on tab (web) -> without enabling notification

[tprudentova]

video_2024-08-16_11-56-43.mp4

The problem with notifications reappeared on Android this week :(

[guimard]

video_2024-08-16_11-56-43.mp4

The problem with notifications reappeared on Android this week :(

Confirmed, no more any notification

[hoangdat]

DoD:

• during vacation: no push notification -> debug the PUSH Gateway server
• monitoring the number of notificaiton
• ...

[hoangdat]

work with BE-DevOps team to handle it with #1640

[hoangdat]

Follow up in: https://www.notion.so/linagora/tc-notification-Use-cases-and-status-a3822a83b6854949b2aa324890ac1b7a

Contacting Denys to follow his case

[tprudentova]

@hoangdat a new interesting bug with notifications:

• I don't receive notifications from an unmuted direct chat
• I do receive notifications from a muted group chat

Screenrecorder-2024-11-25-17-54-45-870.mp4

[hoangdat]

@tprudentova pleaes verify again with v2.6.11