New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom

Handling User busy conditions #546

Open

dpkkumar01 opened this issue Nov 18, 2019 · 0 comments

dpkkumar01 commented Nov 18, 2019

I have configured plan which has two steps.

Plan Details:
In step1, I have scheduled the call for two persons ( Retry-2).
In step2, I have scheduled the call for one persons (Retry -2).

In step1, When both persons are busy (In other call), I need to skip the step1 immediately without doing any retry and go for step2 escalation.

This will avoid unnecessary delay and save my time on this specific condition.

Is there any way to achieve this logic?.

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment