custom Unique identifier

[allwyn-pradip]

we have multiple app making calls, it would be great if I can send it unique custom value for each call with which I can connect the application to the call and the iris incident created, and the customs value can be retrieved via the API.

[diegocepedaw]

You can already retrieve Incidents based on the application that created them. Can you elaborate a bit on the use case for this custom identifier?

[AllwynPradip]

We have multiple ticketing tools that create an incident in iris via webhook.. Would want to track which ticket created the incident and triggered the call flow and also update the incident flow back to the ticketing tool. So having a custom identifier in this case my ticketing tool number would help for my use case.

[allwyn-pradip]

@diegocepedaw -- any update on this request..

[diegocepedaw]

@allwyn-pradip, unfortunately due to the backlog of Iris tasks as well as the work on a major rewrite of the sender I don't think we will be able to get to this any time soon. You are welcome to submit a working PR with tests if you'd like and we'd be happy to review it.