file download from application is 0B result

[Abdullah2100]

i am using mattermost v2.19.2 but i faced problem when i try to install image using the app it download okay ,but when when i try to install document i got result with 0B .the @mattermost/react-native-network-client version is 1.7.2

[amyblais]

@Abdullah2100 Would you be able to help share more details such as your OS and version, Mattermost server version, and reproduction steps?

[Abdullah2100]

Saving images and videos using "@react-native-camera-roll/camera-roll" works great, but saving files is not working. Here’s the code from Mattermost React Native:

import RNUtils from '@mattermost/rnutils';

    const saveFile = async (path: string) => {
        if (mounted.current) {
            if (Platform.OS === 'android') {
                try {
   /* this function not working   =>*/    await RNUtils.saveFile(path);
                } catch {
                    // do nothing in case the user decides not to save the file
                }
                setAction('none');
                return;
            }

            updateLocalFilePath(serverUrl, item.id, path);

            Share.open({
                url: pathWithPrefix('file://', path),
                saveToFiles: true,
            }).catch(() => {
                // do nothing
            });

            setAction('none');
        }
    };

I’m using Android 13.

react-native-cli: 2.0.1
react-native: 0.74.5
mattermost-v2.19.2