diff --git a/app/models/concerns/smooch_resend.rb b/app/models/concerns/smooch_resend.rb
index 883ed49cd1..455ce33ac8 100644
--- a/app/models/concerns/smooch_resend.rb
+++ b/app/models/concerns/smooch_resend.rb
@@ -159,6 +159,7 @@ def message_tags_payload(text, image = nil)
     def resend_facebook_messenger_message_after_window(message, original)
       original = JSON.parse(original) unless original.blank?
       uid = message['appUser']['_id']
+      RequestStore.store[:smooch_bot_provider] = 'ZENDESK'
 
       return self.resend_facebook_messenger_report_after_window(message, original) if original&.dig('fallback_template') =~ /report/
 
@@ -184,6 +185,7 @@ def resend_facebook_messenger_message_after_window(message, original)
     end
 
     def resend_facebook_messenger_report_after_window(message, original)
+      RequestStore.store[:smooch_bot_provider] = 'ZENDESK'
       pm = ProjectMedia.where(id: original['project_media_id']).last
       report = self.get_report_data_to_be_resent(message, original)
       unless report.nil?
diff --git a/app/workers/tipline_newsletter_worker.rb b/app/workers/tipline_newsletter_worker.rb
index 45adefa1ae..a0458ded23 100644
--- a/app/workers/tipline_newsletter_worker.rb
+++ b/app/workers/tipline_newsletter_worker.rb
@@ -39,6 +39,7 @@ def perform(team_id, language, job_created_at = 0)
       begin
         RequestStore.store[:smooch_bot_platform] = ts.platform
         Bot::Smooch.get_installation('team_bot_installation_id', tbi.id) { |i| i.id == tbi.id }
+        RequestStore.store[:smooch_bot_provider] = 'ZENDESK' if ts.platform != 'WhatsApp' # Adjustment for tiplines running CAPI and Smooch at the same time
 
         response = (ts.platform == 'WhatsApp' ? Bot::Smooch.send_message_to_user(ts.uid, newsletter.format_as_template_message, {}, false, true, 'newsletter') : Bot::Smooch.send_message_to_user(ts.uid, *newsletter.format_as_tipline_message))