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Troubleshooting
Administration
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Troubleshooting

If your Dendrite installation is acting strangely, there are a few things you should check before seeking help.

1. Logs

Dendrite, by default, will log all warnings and errors to stdout, in addition to any other locations configured in the dendrite.yaml configuration file. Often there will be clues in the logs.

You can increase this log level to the more verbose debug level if necessary by adding this to the config and restarting Dendrite:

logging:
- type: std
  level: debug

Look specifically for lines that contain level=error or level=warning.

2. Federation tester

If you are experiencing problems federating with other homeservers, you should check that the Federation Tester is passing for your server.

Common reasons that it may not pass include:

  1. Incorrect DNS configuration;
  2. Misconfigured DNS SRV entries or well-known files;
  3. Invalid TLS/SSL certificates;
  4. Reverse proxy configuration issues (if applicable).

Correct any errors if shown and re-run the federation tester to check the results.

3. System time

Matrix relies heavily on TLS which requires the system time to be correct. If the clock drifts then you may find that federation no works reliably (or at all) and clients may struggle to connect to your Dendrite server.

Ensure that your system time is correct and consider syncing to a reliable NTP source.

4. Database connections

If you are using the PostgreSQL database, you should ensure that Dendrite's configured number of database connections does not exceed the maximum allowed by PostgreSQL.

Open your postgresql.conf configuration file and check the value of max_connections (which is typically 100 by default). Then open your dendrite.yaml configuration file and ensure that:

  1. If you are using the global.database section, that max_open_conns does not exceed that number;
  2. If you are not using the global.database section, that the sum total of all max_open_conns across all database blocks does not exceed that number.

5. File descriptors

Dendrite requires a sufficient number of file descriptors for every connection it makes to a remote server, every connection to the database engine and every file it is reading or writing to at a given time (media, logs etc). We recommend ensuring that the limit is no lower than 65535 for Dendrite.

Dendrite will check at startup if there are a sufficient number of available descriptors. If there aren't, you will see a log lines like this:

level=warning msg="IMPORTANT: Process file descriptor limit is currently 65535, it is recommended to raise the limit for Dendrite to at least 65535 to avoid issues"

Follow the Optimisation instructions to correct the available number of file descriptors.

6. STUN/TURN Server tester

If you are experiencing problems with VoIP or video calls, you should check that Dendrite is able to successfully connect your TURN server using Matrix VoIP Tester. This can highlight any issues that the server may encounter so that you can begin the troubleshooting process.