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Steps to reproduce
Under one particular publicly shared folder we are unable to view any PDF files, it results in the error:
Invalid or corrupted PDF file. Less Information
PDF.js v2.4.456 (build: 228a591c) Message: Invalid PDF structure.
All PDF files in all folders beneath this public share result in the same error message when clicked on.
Other types of files such as PNG open OK.
So far we are able to view PDF files in every other publicly shared folder, this happening on one folder only and all the folders beneath it. There are no special characters in the folder name.
Error message:
Invalid or corrupted PDF file. Less Information
PDF.js v2.4.456 (build: 228a591c) Message: Invalid PDF structure.
Server configuration
Operating system:
Ubuntu 20.04.1 LTS
Web server:
apache2 2.4.41-4ubuntu3
Database:
mariadb-server-10.3 1:10.3.22-1ubuntu1
PHP version:
2:7.4+75
Nextcloud version: (see Nextcloud admin page)
20.0.7
Updated from an older Nextcloud/ownCloud or fresh install:
Auto-updated from 20.0.6
Where did you install Nextcloud from:
It auto-updated
Login as admin user into your Nextcloud and access
http://example.com/index.php/settings/integrity/failed
paste the results here.
No errors have been found.
List of activated apps:
App list
Accessibility 1.6.0 Featured
Activity 2.13.4 Featured
Collaborative tags 1.10.0 Featured
Comments 1.10.0 Featured
Contacts Interaction 1.1.0 Featured
Dashboard 7.0.0 Featured
Deleted files 1.10.1 Featured
Federation 1.10.1 Featured
File sharing 1.12.2 Featured
First run wizard 2.9.0 Featured
LDAP user and group backend 1.10.2 Featured
Log Reader 2.5.0 Featured
Monitoring 1.10.0 Featured
Nextcloud announcements 1.9.0 Featured
Notifications 2.8.0 Featured
Password policy 1.10.1 Featured
PDF viewer 2.0.1 Featured
Photos 1.2.3 Featured
Privacy 1.4.0 Featured
Recommendations 0.8.0 Featured
Right click 0.17.0 Featured
Share by mail 1.10.0 Featured
Support 1.3.0 Featured
Text 3.1.0 Featured
Theming 1.11.0 Featured
Two-Factor Admin Support 3.0.0
Two-Factor TOTP Provider 5.0.0 Featured
Two-Factor U2F 6.1.0 Featured
Usage survey 1.8.0 Featured
User status 1.0.1 Featured
Versions 1.13.0 Featured
Video player 1.9.0 Featured
Weather status 1.0.0
```
If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your Nextcloud installation folder
```
nextcloud.occ app:list
Enabled:
- accessibility: 1.6.0
- activity: 2.13.4
- cloud_federation_api: 1.3.0
- comments: 1.10.0
- contactsinteraction: 1.1.0
- dashboard: 7.0.0
- dav: 1.16.2
- federatedfilesharing: 1.10.2
- federation: 1.10.1
- files: 1.15.0
- files_pdfviewer: 2.0.1
- files_rightclick: 0.17.0
- files_sharing: 1.12.2
- files_trashbin: 1.10.1
- files_versions: 1.13.0
- files_videoplayer: 1.9.0
- firstrunwizard: 2.9.0
- logreader: 2.5.0
- lookup_server_connector: 1.8.0
- nextcloud_announcements: 1.9.0
- notifications: 2.8.0
- oauth2: 1.8.0
- password_policy: 1.10.1
- photos: 1.2.3
- privacy: 1.4.0
- provisioning_api: 1.10.0
- recommendations: 0.8.0
- serverinfo: 1.10.0
- settings: 1.2.0
- sharebymail: 1.10.0
- support: 1.3.0
- survey_client: 1.8.0
- systemtags: 1.10.0
- text: 3.1.0
- theming: 1.11.0
- twofactor_admin: 3.0.0
- twofactor_backupcodes: 1.9.0
- twofactor_totp: 5.0.0
- twofactor_u2f: 6.1.0
- user_ldap: 1.10.2
- user_status: 1.0.1
- viewer: 1.4.0
- weather_status: 1.0.0
- workflowengine: 2.2.0
Disabled:
- admin_audit
- encryption
- files_external
Nextcloud configuration:
Config report
Running on Ubuntu in a Snap container
```
If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your Nextcloud installation folder
</details>
**Are you using external storage, if yes which one:** local/smb/sftp/...
no
**Are you using encryption:** yes/no
no
**Are you using an external user-backend, if yes which one:** LDAP/ActiveDirectory/Webdav/...
LDAP
#### LDAP configuration (delete this part if not used)
<details>
<summary>LDAP config</summary>
Client configuration
Browser:
Chrome
Operating system:
Windows 10
Logs
apache_access.log and apache_errs.log don't show any errors that I can find
The text was updated successfully, but these errors were encountered:
How to use GitHub
Steps to reproduce
Invalid or corrupted PDF file. Less Information
PDF.js v2.4.456 (build: 228a591c) Message: Invalid PDF structure.
All PDF files in all folders beneath this public share result in the same error message when clicked on.
Other types of files such as PNG open OK.
So far we are able to view PDF files in every other publicly shared folder, this happening on one folder only and all the folders beneath it. There are no special characters in the folder name.
Expected behaviour
The PDF should be displayed within the browser
Actual behaviour
Error message:
Invalid or corrupted PDF file. Less Information
PDF.js v2.4.456 (build: 228a591c) Message: Invalid PDF structure.
Server configuration
Operating system:
Ubuntu 20.04.1 LTS
Web server:
apache2 2.4.41-4ubuntu3
Database:
mariadb-server-10.3 1:10.3.22-1ubuntu1
PHP version:
2:7.4+75
Nextcloud version: (see Nextcloud admin page)
20.0.7
Updated from an older Nextcloud/ownCloud or fresh install:
Auto-updated from 20.0.6
Where did you install Nextcloud from:
It auto-updated
No errors have been found.
List of activated apps:
App list
Accessibility 1.6.0 Featured Activity 2.13.4 Featured Collaborative tags 1.10.0 Featured Comments 1.10.0 Featured Contacts Interaction 1.1.0 Featured Dashboard 7.0.0 Featured Deleted files 1.10.1 Featured Federation 1.10.1 Featured File sharing 1.12.2 Featured First run wizard 2.9.0 Featured LDAP user and group backend 1.10.2 Featured Log Reader 2.5.0 Featured Monitoring 1.10.0 Featured Nextcloud announcements 1.9.0 Featured Notifications 2.8.0 Featured Password policy 1.10.1 Featured PDF viewer 2.0.1 Featured Photos 1.2.3 Featured Privacy 1.4.0 Featured Recommendations 0.8.0 Featured Right click 0.17.0 Featured Share by mail 1.10.0 Featured Support 1.3.0 Featured Text 3.1.0 Featured Theming 1.11.0 Featured Two-Factor Admin Support 3.0.0 Two-Factor TOTP Provider 5.0.0 Featured Two-Factor U2F 6.1.0 Featured Usage survey 1.8.0 Featured User status 1.0.1 Featured Versions 1.13.0 Featured Video player 1.9.0 Featured Weather status 1.0.0 ``` If you have access to your command line run e.g.: sudo -u www-data php occ app:list from within your Nextcloud installation folder ``` nextcloud.occ app:list Enabled: - accessibility: 1.6.0 - activity: 2.13.4 - cloud_federation_api: 1.3.0 - comments: 1.10.0 - contactsinteraction: 1.1.0 - dashboard: 7.0.0 - dav: 1.16.2 - federatedfilesharing: 1.10.2 - federation: 1.10.1 - files: 1.15.0 - files_pdfviewer: 2.0.1 - files_rightclick: 0.17.0 - files_sharing: 1.12.2 - files_trashbin: 1.10.1 - files_versions: 1.13.0 - files_videoplayer: 1.9.0 - firstrunwizard: 2.9.0 - logreader: 2.5.0 - lookup_server_connector: 1.8.0 - nextcloud_announcements: 1.9.0 - notifications: 2.8.0 - oauth2: 1.8.0 - password_policy: 1.10.1 - photos: 1.2.3 - privacy: 1.4.0 - provisioning_api: 1.10.0 - recommendations: 0.8.0 - serverinfo: 1.10.0 - settings: 1.2.0 - sharebymail: 1.10.0 - support: 1.3.0 - survey_client: 1.8.0 - systemtags: 1.10.0 - text: 3.1.0 - theming: 1.11.0 - twofactor_admin: 3.0.0 - twofactor_backupcodes: 1.9.0 - twofactor_totp: 5.0.0 - twofactor_u2f: 6.1.0 - user_ldap: 1.10.2 - user_status: 1.0.1 - viewer: 1.4.0 - weather_status: 1.0.0 - workflowengine: 2.2.0 Disabled: - admin_audit - encryption - files_externalNextcloud configuration:
Config report
Running on Ubuntu in a Snap container ``` If you have access to your command line run e.g.: sudo -u www-data php occ config:list system from within your Nextcloud installation foldernextcloud.occ config:list system
{
"system": {
"apps_paths": [
{
"path": "/snap/nextcloud/current/htdocs/apps",
"url": "/apps",
"writable": false
},
{
"path": "/var/snap/nextcloud/current/nextcloud/extra-apps",
"url": "/extra-apps",
"writable": true
}
],
"supportedDatabases": [
"mysql"
],
"memcache.locking": "\OC\Memcache\Redis",
"memcache.local": "\OC\Memcache\Redis",
"redis": {
"host": "REMOVED SENSITIVE VALUE",
"port": 0
},
"instanceid": "REMOVED SENSITIVE VALUE",
"passwordsalt": "REMOVED SENSITIVE VALUE",
"secret": "REMOVED SENSITIVE VALUE",
"trusted_domains": [
"FQDN"
],
"datadirectory": "REMOVED SENSITIVE VALUE",
"dbtype": "mysql",
"version": "20.0.7.1",
"overwrite.cli.url": "https://FQDN",
"dbname": "REMOVED SENSITIVE VALUE",
"dbhost": "REMOVED SENSITIVE VALUE",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "REMOVED SENSITIVE VALUE",
"dbpassword": "REMOVED SENSITIVE VALUE",
"installed": true,
"ldapIgnoreNamingRules": false,
"ldapProviderFactory": "OCA\User_LDAP\LDAPProviderFactory",
"loglevel": 2,
"maintenance": false,
"mail_from_address": "REMOVED SENSITIVE VALUE",
"mail_smtpmode": "smtp",
"mail_sendmailmode": "smtp",
"mail_domain": "REMOVED SENSITIVE VALUE",
"mail_smtphost": "REMOVED SENSITIVE VALUE",
"mail_smtpport": "587",
"mail_smtpsecure": "tls",
"mail_smtpauthtype": "NTLM",
"theme": "",
"mail_smtpauth": 1,
"mail_smtpname": "REMOVED SENSITIVE VALUE",
"mail_smtppassword": "REMOVED SENSITIVE VALUE"
}
}
Client configuration
Browser:
Chrome
Operating system:
Windows 10
Logs
apache_access.log and apache_errs.log don't show any errors that I can find
The text was updated successfully, but these errors were encountered: