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A request is an end user's perspective on a ticket. End users can only see public comments and certain fields of a ticket. Use this API to let end users view, update, and create tickets they have access to.
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Could be great if support is added for the "end users view" on tickets.
https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-requests/
The text was updated successfully, but these errors were encountered: