Video not available or codec not supported

[easton3e]

Anyone having an issue with not being able to play videos. We receive this message: "The video file could not be accessed or the codec is not supported by your browser." We have completed annotation on these videos, and are just doing QA/QC. All users have the issue on at least 3 different browsers.

[dlangenk]

I don't want to disclose some private info here so I'll write you a mail.