diff --git a/src/common/_modules/global/modules/dns/dns_ioweb_it.tf b/src/common/_modules/global/modules/dns/dns_ioweb_it.tf
index f09b19079..39fe9646d 100644
--- a/src/common/_modules/global/modules/dns/dns_ioweb_it.tf
+++ b/src/common/_modules/global/modules/dns/dns_ioweb_it.tf
@@ -24,4 +24,13 @@ resource "azurerm_dns_caa_record" "ioweb_it" {
   }
 
   tags = var.tags
-}
\ No newline at end of file
+}
+
+# CNAME for zendesk help center
+resource "azurerm_dns_cname_record" "zendesk" {
+  name                = "assistenza"
+  zone_name           = azurerm_dns_zone.ioweb_it.name
+  resource_group_name = var.resource_groups.external
+  ttl                 = var.dns_default_ttl_sec
+  record              = "hc-io.zendesk.com"
+}