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BUG : Crash RSDBPersistentManager getEventsFromDB:] #538

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WYZEYaolongZhu opened this issue Sep 25, 2024 · 13 comments · Fixed by #539
Closed

BUG : Crash RSDBPersistentManager getEventsFromDB:] #538

WYZEYaolongZhu opened this issue Sep 25, 2024 · 13 comments · Fixed by #539
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@SKannaniOS

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@WYZEYaolongZhu
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WYZEYaolongZhu commented Sep 25, 2024 •
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Describe the bug

s.dependency 'Rudder', '~> 1.25'

There were few crashes before iOS 18, but a large number of crashes appeared after iOS 18.

      Crashed: com.rudder.RSCloudModeManager

0 libsystem_malloc.dylib 0x4dc0 _xzm_xzone_malloc_tiny_outlined + 1280
1 libsqlite3.dylib 0x2ff8 sqlite3_config + 1572
2 libsqlite3.dylib 0x19ee8 sqlite3_log + 1928
3 libsqlite3.dylib 0x9b354 sqlite3_sourceid + 48392
4 libsqlite3.dylib 0x9c8f4 sqlite3_sourceid + 53928
5 libsqlite3.dylib 0x2c8b0 sqlite3_step + 5416
6 libsqlite3.dylib 0x2b748 sqlite3_step + 960
7 Rudder 0xebd4 -[RSDBPersistentManager getEventsFromDB:] + 428
8 Rudder 0xe920 -[RSDBPersistentManager fetchEventsFromDB:ForMode:] + 192
9 Rudder 0x7e38 __45-[RSCloudModeManager startCloudModeProcessor]_block_invoke + 244
10 libdispatch.dylib 0x2370 _dispatch_call_block_and_release + 32
11 libdispatch.dylib 0x40d0 _dispatch_client_callout + 20
12 libdispatch.dylib 0xb6d8 _dispatch_lane_serial_drain + 744
13 libdispatch.dylib 0xc1e0 _dispatch_lane_invoke + 380
14 libdispatch.dylib 0x17258 _dispatch_root_queue_drain_deferred_wlh + 288
15 libdispatch.dylib 0x16aa4 _dispatch_workloop_worker_thread + 540
16 libsystem_pthread.dylib 0x4c7c _pthread_wqthread + 288
17 libsystem_pthread.dylib 0x1488 start_wqthread + 8
@SKannaniOS
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Hi Yaolong Zhu,

Thank you for raising this issue. Our team is currently investigating it and will work to resolve it as soon as possible.

@SKannaniOS SKannaniOS self-assigned this Sep 25, 2024
@SKannaniOS
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Hi Yaolong Zhu,

You’ve already shared the issue stack trace. Please provide the following additional details, as they will be very helpful in resolving the issue.

  • Please explain the scenario of this issue (e.g., when the app is in the background or during a specific user action)
  • Provide the exact steps to reproduce the crash
  • How often does this issue occur? (e.g., every time, randomly, after specific actions)
  • Is there a specific percentage or frequency of occurrence that you’ve noticed (e.g., does it happen to a large number of users or only in certain cases)?

@WYZEYaolongZhu
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@SKannaniOS

  • According to statistics, the main problem of Crash is when operating the microphone of the operating system.
  • I did not reproduce it
  • this issue occur disapper,
  • Before iOS 18, counted 100+ crashes within 30 days. iOS 18 has 3,000+ crashes in 30 days

@SKannaniOS
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@WYZEYaolongZhu

Please confirm if you have encountered 3000+ instances of the same crash within the last 30 days.

@WYZEYaolongZhu
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@SKannaniOS yes

@SKannaniOS
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@WYZEYaolongZhu

  • Kindly provide the device details experiencing this crash, including the model name, iOS version, and any other relevant information.
  • Please provide the SDK initialization snippet as well.

@WYZEYaolongZhu
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WYZEYaolongZhu commented Sep 27, 2024 •
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@SKannaniOS

  • 'Rudder', '1.29',

image

  • Crash info ：
    rashed: com.rudder.RSCloudModeManager 0 libsystem_malloc.dylib 0x4dc0 _xzm_xzone_malloc_tiny_outlined + 1280 1 libsqlite3.dylib 0x2ff8 sqlite3_config + 1572 2 libsqlite3.dylib 0x8ffcc sqlite3_sourceid + 2432 3 libsqlite3.dylib 0x14b78 sqlite3_exec + 50464 4 libsqlite3.dylib 0x14994 sqlite3_exec + 49980 5 libsqlite3.dylib 0xa814 sqlite3_exec + 8636 6 libsqlite3.dylib 0x98b8 sqlite3_exec + 4704 7 libsqlite3.dylib 0x8f64 sqlite3_exec + 2316 8 libsqlite3.dylib 0x8c30 sqlite3_exec + 1496 9 Rudder 0xeb08 -[RSDBPersistentManager getEventsFromDB:] + 224 10 Rudder 0xe920 -[RSDBPersistentManager fetchEventsFromDB:ForMode:] + 192 11 Rudder 0x7e38 __45-[RSCloudModeManager startCloudModeProcessor]_block_invoke + 244 12 libdispatch.dylib 0x2370 _dispatch_call_block_and_release + 32 13 libdispatch.dylib 0x40d0 _dispatch_client_callout + 20 14 libdispatch.dylib 0xb6d8 _dispatch_lane_serial_drain + 744 15 libdispatch.dylib 0xc1e0 _dispatch_lane_invoke + 380 16 libdispatch.dylib 0x17258 _dispatch_root_queue_drain_deferred_wlh + 288 17 libdispatch.dylib 0x16aa4 _dispatch_workloop_worker_thread + 540 18 libsystem_pthread.dylib 0x4c7c _pthread_wqthread + 288 19 libsystem_pthread.dylib 0x1488 start_wqthread + 8

  • Ruder SDK initialization
    let builder: RSConfigBuilder = RSConfigBuilder()
    .withDataPlaneUrl("xxxx")
    if debug == true {
    builder.withDebug(debug)
    }
    builder.withTrackLifecycleEvens(false)
    builder.withFactory(RudderBrazeFactory.instance())
    RSClient.getInstance("xxx", config: builder.build())

  • Braze SDK initialization
    RSClient.sharedInstance()?.onIntegrationReady(RudderBrazeFactory.instance(), withCallback: { brazeInstance in
    ...

                XXBrazeManager.shared.setupBraze(brazeInstance)
        ...
})

@SKannaniOS
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@WYZEYaolongZhu

Thank you for sharing the information. Our team has prioritized this issue. Kindly provide the crash file (.crash file) to help us track it more effectively.

@SKannaniOS
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@WYZEYaolongZhu

First, thank you for bringing the issue to our attention and providing valuable input along with the crash file. Based on that, we’ve released a fix in version 1.29.1, now available via both CocoaPods and SPM. Please give it a try; we’re confident this version resolves the crash.

@saikumarrs saikumarrs linked a pull request Oct 8, 2024 that will close this issue
fix: memory issue crash happening on CloudModeProcessor #539
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@WYZEYaolongZhu
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@SKannaniOS I have tried using version 1.29.1, but still had the same issue

Crashed: com.rudder.RSCloudModeManager
0 libsystem_malloc.dylib 0x4dd4 _xzm_xzone_malloc_tiny_outlined + 1280
1 libsqlite3.dylib 0x2ff8 sqlite3_config + 1572
2 libsqlite3.dylib 0x19ee8 sqlite3_log + 1928
3 libsqlite3.dylib 0x9b354 sqlite3_sourceid + 48392
4 libsqlite3.dylib 0x9c8f4 sqlite3_sourceid + 53928
5 libsqlite3.dylib 0x2c8b0 sqlite3_step + 5416
6 libsqlite3.dylib 0x2b748 sqlite3_step + 960
7 Rudder 0xecd0 -[RSDBPersistentManager getEventsFromDB:] + 480
8 Rudder 0xe9e8 -[RSDBPersistentManager fetchEventsFromDB:ForMode:] + 192
9 Rudder 0x7e54 __45-[RSCloudModeManager startCloudModeProcessor]_block_invoke + 272
10 libdispatch.dylib 0x2370 _dispatch_call_block_and_release + 32
11 libdispatch.dylib 0x40d0 _dispatch_client_callout + 20
12 libdispatch.dylib 0xb6d8 _dispatch_lane_serial_drain + 744
13 libdispatch.dylib 0xc1e0 _dispatch_lane_invoke + 380
14 libdispatch.dylib 0x17258 _dispatch_root_queue_drain_deferred_wlh + 288
15 libdispatch.dylib 0x16aa4 _dispatch_workloop_worker_thread + 540
16 libsystem_pthread.dylib 0x4c7c _pthread_wqthread + 288
17 libsystem_pthread.dylib 0x1488 start_wqthread + 8

@SKannaniOS
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@WYZEYaolongZhu
Hi, we’ve released version 1.29.2-beta with a fix on Cocoapods. We encourage you to give it a try, as we’re confident this update addresses the crash issue.

@SKannaniOS
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@WYZEYaolongZhu
I hope the beta release has addressed the crashes. I would appreciate any updates.

@SKannaniOS
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Since we’ve released a fix for this issue in the version below, we are closing the issue.

v1.30.0

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fix: memory issue crash happening on CloudModeProcessor rudderlabs/rudder-sdk-ios
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