Portmaster is not responding - UI crash #1553
Labels
community support
ATTRIBUTE: community is invited to help
in/compatibility
TYPE: a report about in/compatibility
stale
ATTRIBUTE: this issue has not had recent activity
Comments
Debug continuedCompatibility: WFP State (93)Goroutine Stack |
|
Happening all the time, very frustrating. If you need further assistance / data, let me know. Enter then exit an app from the app screen. If I do this around 5 times it crashes/ screen locks up. Have to force close.
|
Raphty
added
in/compatibility
|
Hey @Rubber-Duckie, thank you for reporting on a compatibility. We keep a list of compatible software and user provided guides for improving compatibility in the wiki - please have a look there. If you have managed to establish compatibility with an application, please share your findings here. This will greatly help other users encountering the same issues. |
|
Hey @Rubber-Duckie, thank you for raising this issue with us. After a first review we noticed that this does not seem to be a technical issue, but rather a configuration issue or general question about how Portmaster works. Thus, we invite the community to help with configuration and/or answering this questions. If you are in a hurry or haven't received an answer, a good place to ask is in our Discord community. If your problem or question has been resolved or answered, please come back and give an update here for other users encountering the same and then close this issue. If you are a paying subscriber and want this issue to be checked out by Safing, please send us a message on Discord or via Email with your username and the link to this issue, so we can prioritize accordingly. |
|
This is the same bot message as was posted in #1554 Moreover, the fact that you’re monetising this service while prioritising critical bug fixes for paying customers only adds insult to injury. I refuse to open my wallet under such conditions and it feels akin to being held to ransom. Dangling incentives to pay up or ignore serious bugs strikes me as dubious, why not prioritise fixes based on the severity of the bugs reported? Surely, an application crash of catastrophic proportions should be at the top of the priority list. I can't say this inspires trust in your operation here, who on earth thinks this is "configuration" while in the same breath asks for money to have their bug report seen by a real person. While the app is riddled with problems, its DNS handling being notably precarious, I won’t veer off course. The crux of the matter is the app’s inability to perform basic functions without succumbing to force closures, freezes, perhaps underpinned by thread race conditions, or such like. |
|
Thank you for the detailed report. This is a vary hard bug to debug without doing deep investigation and the root cause can be a lot of things, as cannot be reproduced on every windows installation. Keep in mind that we are a very small team, we are currently working on replacing the UI framework and moving away from electron, which will improve things a lot (and probably solve the issue that you are having). Thank you for using portmaster. |
The bot response was problematic so its great to see a member of the team reaching out. We greatly appreciate your efforts, especially given the scarcity of comprehensive solutions comparable to Portmaster. The prospect of an imminent overhaul holds immense promise. While the user experience (UX) demonstrates strengths in specific areas, it presents unconventional elements elsewhere and tends to be non intuitive in key areas. So your notice of a comprehensive reevaluation of the entire UI experience and its underlying framework augurs well for the future. In the interim, I will conduct further investigation. Should this issue be potentially linked to graphics drivers etc, I will explore thoroughly and provide a detailed report if I can narrow down the cause. Although I highly anticipate this is a conflict,as you say, possibly associated with a framework that is being asked to do too much. However, as you pointed out, if a substantially different new application is on the horizon, this predicament may indeed be short-lived. |
|
@Rubber-Duckie I tried to convey what i think the cause of this (and the other) issue with relabeling them as a compatibility issue - I see this did not work, I am sorry for the confusion. Portmaster runs well and stable for years now, but we know that some software can cause issues. some VPN clients don't like the combination with Portmaster (I see you have Mullvad installed) and some AV does not like Portmaster (I see you have Avira installed) If you want to look into fixing this I recommend looking in the wiki like the bot message suggested: #1553 (comment) |
|
Hi thanks for the responce. I dont have Avira installed, but I think I can see why its in your debug data. Did you extract the content of the compatibility key from the windows registry? If so, that would explain it as that key is more of a history opposed to being kept in sync with the current applications installed. It may have been installed years ago 😅 no doubt some historic bloatware on the system. That leaves the VPN, I tried a few and it seems it makes no difference. Even the standard windows RAS VPN results in the same issue. For a moment I thought the shenanigans that the VPN provider native apps undertake to work around Microsoft's garbage OS limitations was to blame, perhaps fighting to take ownership of DNS redirection. I disabled all that in Mullvad, and still this issue persists . |
|
Pressed close button by mistake. Also noted, Mullvad is allegedly compatible. So this in theory would not be an issue related to it. General list |
|
This issue has been automatically marked as inactive because it has not had activity in the past two months. If no further activity occurs, this issue will be automatically closed in one week in order to increase our focus on active topics. |
github-actions
bot
added
the
stale
|
This issue has been automatically closed because it has not had recent activity. Thank you for your contributions. If the issue has not been resolved, you can find more information in our Wiki or continue the conversation on our Discord. |
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment
What happened
While using the applications screen, the app will hang and has to be force killed and restarted.
Also the notifier app has disappeared from the system tray. Attempts to start it via click Portmaster Notifier icon in start do not restore it.
Windows Event Log
How did you reproduce it?
Click apps and profiles on the main UI
Navigate in and out of application profiles to view them
App will keep freezing after several edits or views
Debug Information
Version 1.6.10
Platform: Microsoft Windows 11 Pro 10.0.22631 Build 22631
No Module Error
Unexpected Logs
Status: Online
SPN: disabled (module disabled)
Resolvers: 3/3
Config: 10
Updates: stable (13/33)
The text was updated successfully, but these errors were encountered: