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Portmaster Network Activity gets stuck on "Loading Chart" and doesn't show any network activity #1595

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netExtra opened this issue Jun 24, 2024 · 6 comments
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bug TYPE: a report on something that isn't working needs debug info ATTRIBUTE: this issue requires debug info to continue handling it stale ATTRIBUTE: this issue has not had recent activity

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@netExtra
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Windows 10

What happened:
Install application. Select Network Activity

What did you expect to happen?:
Network Activity Chart appears but it doesn't. Instead stuck on "Loading Chart". Screenshot attached

How did you reproduce it?:
Works on initial install, but after a short time stops working. Even restarting doesn't work. Only way to fix is to reinstall the application.

Logs attached
Screenshot 2024-06-24 at 18 28 36

-->
2024-06-24-17-36-47.error.log
2024-06-24-17-36-47.log
2024-06-24-15-27-26.log

@netExtra netExtra added the bug TYPE: a report on something that isn't working label Jun 24, 2024
@Raphty Raphty added the needs debug info ATTRIBUTE: this issue requires debug info to continue handling it label Jun 25, 2024
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Hey @netExtra, thank you for raising this issue with us.

After a first review we noticed that we will require the Debug Info for further investigation. However, you haven't supplied any Debug Info in your report.

Please collect Debug Info from Portmaster while the reported issue is present.

@mmm-gh
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mmm-gh commented Jul 6, 2024

The same error scenario on my laptop (running Windows 11)
more info:
This problem occurs only as normal user. As administrator it works as expected.

@cg089
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cg089 commented Aug 31, 2024

+1 on a Windows 11 Laptop

@netExtra
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netExtra commented Sep 1, 2024

I reported that issue a few months back. But now I wonder if I really had the issue or if I just didn't scroll down enough lol because nothing has changed but the issue is no longer there.

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github-actions bot commented Nov 4, 2024

This issue has been automatically marked as inactive because it has not had activity in the past two months.

If no further activity occurs, this issue will be automatically closed in one week in order to increase our focus on active topics.

@github-actions github-actions bot added the stale ATTRIBUTE: this issue has not had recent activity label Nov 4, 2024
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This issue has been automatically closed because it has not had recent activity. Thank you for your contributions.

If the issue has not been resolved, you can find more information in our Wiki or continue the conversation on our Discord.

@github-actions github-actions bot closed this as not planned Won't fix, can't repro, duplicate, stale Nov 12, 2024
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Labels
bug TYPE: a report on something that isn't working needs debug info ATTRIBUTE: this issue requires debug info to continue handling it stale ATTRIBUTE: this issue has not had recent activity
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