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 Snowflake SQLAlchemy runs on the top of the Snowflake Connector for Python as a [dialect](http://docs.sqlalchemy.org/en/latest/dialects/) to bridge a Snowflake database and SQLAlchemy applications.
 
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+| :exclamation:        | For production-affecting or urgent issues related to the connector, please [create a case with Snowflake Support](https://community.snowflake.com/s/article/How-To-Submit-a-Support-Case-in-Snowflake-Lodge). |
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 ## Prerequisites
 
 ### Snowflake Connector for Python