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NO-SNOW add instructions for filing urgent issues #544

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Nov 22, 2024
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5 changes: 5 additions & 0 deletions README.md
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Snowflake SQLAlchemy runs on the top of the Snowflake Connector for Python as a [dialect](http://docs.sqlalchemy.org/en/latest/dialects/) to bridge a Snowflake database and SQLAlchemy applications.


| :exclamation: | For production-affecting or urgent issues related to the connector, please [create a case with Snowflake Support](https://community.snowflake.com/s/article/How-To-Submit-a-Support-Case-in-Snowflake-Lodge). |
|---------------|:--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|


## Prerequisites

### Snowflake Connector for Python
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