diff --git a/_includes/troubleshooting.md b/_includes/troubleshooting.md
index 1bc48380f..6f6929dff 100644
--- a/_includes/troubleshooting.md
+++ b/_includes/troubleshooting.md
@@ -2,17 +2,17 @@
 
 If you are not able to see your data in Splunk Observability Cloud, try these tips:
 
-- Submit a case in the [Splunk Support Portal](https://splunkcommunities.force.com/customers/home/home.jsp)
+- Submit a case in the <a class="external" href="https://splunkcommunities.force.com/customers/home/home.jsp" target="_blank">Splunk Support Portal</a>.
    - Available to Splunk Observability Cloud customers
 
-- Call [Splunk Customer Support](https://www.splunk.com/en_us/about-splunk/contact-us.html#customer-support)
+- Call <a class="external" href="https://www.splunk.com/en_us/about-splunk/contact-us.html#customer-support" target="_blank">Splunk Customer Support</a>
    - Available to Splunk Observability Cloud customers
 
-- Ask a question and get answers through community support at [Splunk Answers](https://community.splunk.com/t5/Splunk-Observability-Cloud/bd-p/it-signalfx)
+- Ask a question and get answers through community support at <a class="external" href="https://community.splunk.com/t5/Splunk-Observability-Cloud/bd-p/it-signalfx" target="_blank">Splunk Answers</a>.
    - Available to Splunk Observability Cloud customers and free trial users
 
-- Join the Splunk [#observability](https://splunk-usergroups.slack.com/archives/C01AK4CCWR4) user group Slack channel to communicate with customers, partners, and Splunk employees worldwide
+- Join the Splunk <a class="external" href="https://splunk-usergroups.slack.com/archives/C01AK4CCWR4" target="_blank">#observability</a> user group Slack channel to communicate with customers, partners, and Splunk employees worldwide
    - Available to Splunk Observability Cloud customers and free trial users
-   - To learn how to join, see [Get Started with Splunk Community - Chat groups](https://docs.splunk.com/Documentation/Community/current/community/Chat)
+   - To learn how to join, see <a class="external" href="https://docs.splunk.com/Documentation/Community/current/community/Chat" target="_blank">Get Started with Splunk Community - Chat groups</a>.
 
-To learn about even more support options, see [Splunk Customer Success](https://www.splunk.com/en_us/customer-success.html).
+To learn about even more support options, see <a class="external" href="https://www.splunk.com/en_us/customer-success.html" target="_blank">Splunk Customer Success</a>.